March 5, 2015

Helping Hands – February 2015

helping_hands_graphic

MRC/TPFH recognize Florida Tile for 10 years’ partnership

Mountain Re-Source Center (MRC) and Tile Partners for Humanity (TPFH), the tile industry partnership that is part of MRC, recognized Florida Tile for 10 years of partnership and support of community improvement projects through generous donations of ceramic tile.

0215_hhMRC and TPFH met Florida Tile employees at the company’s corporate headquarters in Lexington, Ky., last December to personally thank them for the incredible impact of the donations and the involvement of the company. They also presented CEO Michael Franceschelli with a marble plaque thanking Florida Tile for its ongoing partnership.

Florida Tile has donated to TPFH and MRC since 2004, when it provided 895 sq. ft. of floor tile for two Habitat for Humanity homes in Atlanta, Ga. Since then, the company has donated more than 800 loads of tile that have gone to more than 20 states, 40 nonprofit organizations, and 15 countries.

Central West Virginia Outreach Center in Gassaway, W. Va. and Operation Compassion in Cleveland, Tenn., have also benefited from Florida Tile’s generosity, and representatives were present to express thanks to the tile manufacturer.

Herb Miller, executive director of MRC and TPFH, said the partners wanted to demonstrate just how much the donations have meant and to underscore the importance of the longevity of the partnership. He congratulated Florida Tile on its 60th anniversary in 2014 and said the company has done well to focus both on business and supporting communities.

“Florida Tile is one of our longest-standing partners and they have truly made a difference in the lives of thousands of families.  We work with nonprofit partners around the country and tile is one of our most-requested items. We’re grateful that Florida Tile understands the value of donating and the good that their tile does in so many communities. They are one of our core donors and we couldn’t do what we do without them!”

Florida Tile CEO Franceschelli was pleased to have the opportunity to support MRC and its partners.

“Our working partnership with Mountain Re-Source Center is very important,” Franceschelli said. “It provides a simple, functional method for helping local communities. It is also important for Florida Tile, which is owned by international tile manufacturer Panariagroup, to be able to reach more distant communities in need. The affiliation with Mountain Re-Source Center enables distribution of materials internationally as well, including to regions such as Central and South America, the Caribbean and Eastern Europe.”

Diane Hancock, director of the 6th Congressional District, thanked Florida Tile for its incredible community support on behalf of Kentucky Gov. Steve Beshear. She presented Franceschelli with a letter from the Governor recognizing the company’s contributions to both the local economy and to communities around the world. She also gave him a pewter mint julep cup from the office of the Governor.

Benefits Box – February 2015

NTCA Partnering for Success

0215-vouchersPartnering for Success is a continually growing exclusive benefit for NTCA members. Manufacturing sponsors of this program feel so strongly about the value NTCA provides, they have agreed to offset membership investment by providing product vouchers good for varying levels of product or services from the sponsor.

As a paid new or renewing contractor member of the NTCA, you can choose $1,800 of FREE product vouchers of the $4,500 that is available – almost $300 in benefits more than what was offered last year. Each year this program continues to grow as more sponsors come on board.

In 2014, a record number 5,781 vouchers were issued to new and renewing members for a value of $902,450 – nearly one million dollars in available product. This is a tremendous benefit, giving you money right off your bottom line on products you may use every day or products you’ve been yearning to try. Since the voucher benefit is over three times the cost of annual membership, this is truly a win-win program.

Participating sponsors for 2015 include: Alpha Professional Tools, American Olean, Aqua Mix, ARDEX Americas, ATR Leveling, Compotite/Composeal, Custom Building Products, Daltile, Dependable Bagging, Florida Tile, LATICRETE, MAPEI, Marazzi USA, Mark E Industries, Metropolitan Ceramics, Noble Company, National Gypsum, NuHeat, OceanCare Products, Proflex, QEP, Rubi Tools, Schluter Systems, Spray-Lock, SunTouch, TEC/H.B. Fuller Construction Products, Texrite, University of Ceramic Tile & Stone, USG, VanHearron, and Warmly Yours.

If you are interested in membership, contact NTCA assistant executive director Jim Olson at jim@tile-assn.com or 601-939-2071. Or visit NTCA’s brand-new, user-friendly website at www.tile-assn.com.

New Member/Five Star Contractor Spotlight – February 2015

custom-sponsorElite Tile Setters
South Jordan, Utah

Since: 1998

NTCA5starcontractorSpecialty: Commercial, new construction and high-end remodels.

Website: www.elitetilesetters.com

When Stan Platt started Elite Tile Setters (ETS) in 1998, he was looking for a way to get through college and take care of his young family. The business quickly grew and his wife, Amy, soon took over the financial and administrative duties. Word spread and jobs rolled in.

Matt Newbold was an early hire and became a key building block for the team. Newbold takes point when it comes to innovation and technology. His uncanny ability to keep up with all of the options and proper application and techniques is a huge asset.

0215-platts“If you want to be a part of the Elite Tile Setter team, you better love what you do and be passionate about sharpening your skills and embracing new ideas,” Newbold said. “Let’s face it, if you’re bored with your work it will show.”

The enthusiasm of the Elite Tile Setter team is infectious especially with homeowners. That’s the magic that’s earned the ETS team the trust of builders and homeowners all over Utah and even a few in Hawaii.

In order for Elite Tile Setters to continue to grow, the company finds and develops talent through weekly training and mentoring. It hires not just experienced, qualified setters who are creative with an eye for detail, but setters who know how to work. The culture of the company is such that team members feed off each other to do a little more, be a little more precise, and take responsibility.

“It’s all about trust, responsibility, and communication,” Platt remarked. “They know I trust them. They also know they’re responsible to me and, more importantly, to each other.”
If communication starts breaking down, Platt likes to take the picture of the porcupine off the office wall and review the parable of the porcupine, as a reminder of why teams are important. (See sidebar for the fable.) It always gets a few good-natured eye rolls and groans, but ETS staff knows being a team takes work.

0215-sidebar-parableThe solid relationships extend beyond the ETS team in maintaining good rapport with a network of manufacturers and distributors. Answers come straight from the source – no guesswork.

Newbold is straightforward regarding these relationships. “They’re critical to our business,” he said. “I’m not going to gamble with a client’s project. When we have questions, we’re going to get answers and do it right.” General contractors love these connections because it means things happen on time and the work is reliable. Homeowners love the look and function of their new tile.

The Elite Tile Setters team members are excited about NTCA training and industry-sanctioned certification. They take their craft seriously (they rarely take themselves seriously, but that’s another story). Their professionalism pushes them to learn more and stay current.

The Certified Tile Installer program from CTEF plays right into that attitude. The team benefits from the training of the certified installers as they share and help others prepare for certification. The CTI certification and Five Star Contractor credentials also add to their already Elite status.

“We’re proud to be the first in Utah,” Platt said. “You can’t lead from behind.”

As the NTCA state rep, Platt has a particular interest in certification. He understands that raising the bar for all setters is crucial to the growth of the industry, not just ETS. That education extends to builders as they learn more about the importance of the system under the tile: work that experienced, Certified Tile Installers do on a daily basis.

0215-fivestar-1Project Spotlight Hackett Construction & Design

The Salt Lake City job for Hackett Construction & Design that the Elite Tile Setters team just completed is a good example of the high-end home work that ETS is known for. Working closely with lead designer Annie Hackett, Platt had a number of layout and design challenges to work through, selecting and installing porcelain tile and wood flooring throughout the house. The project includes five bathrooms, three washrooms, a spiral staircase and a glass tile backsplash in the kitchen. The kitchen and master bath are the real showpieces.

0215-fivestar-2The elegant large-format glass tile backsplash in the kitchen was a challenge due to the large-format glass, which had some warpage and needed to be cut. This dark glass accents a clean, contemporary look in the kitchen.

ETS installed a heated floor system throughout the master bath, including the bench in the steam shower. The challenge was finding a low-profile heated floor system that would create a smooth transition between the bathroom tile and the low-profile carpet in the master bedroom. The oval, jetted tub is surrounded by metal and glass mosaic, so it required installing different materials in the same piece, and finding a thinset that coordinated with both glass and metal.

0215-fivestar-3While the color palette throughout the house is consistent, the materials and feel vary from room to room by changing the layout of tile to customize each area for a very custom job. Recognizing ETS as experts in the industry, the homeowners and the designer gave ETS freedom to design the layout and features.

0215-fivestar-4 0215-fivestar-5

President’s Letter – February 2015

jw headshotAs most tile contractors do, our company gears up for the new year by reviewing the status of our tools; our trucks, tile saws, grinders, trowels, and installation standards. Yes, I did say installation standards.

Why do we review installation standards? Because we need to know what standards have changed and make sure we are installing our tile in compliance with the updated standards. This is especially important in today’s litigious society.

We examine the following standards:

ansi_coverThe American National Standards for the Installation of Ceramic Tile (ANSI A108, A118, and A136) [Printing Reference: 20013.1] are the “specifications” of our industry. The ANSI standards define what setting and grouting materials we should use for tile installations. They also prescribe the workmanship standards that need to be attained in ceramic tile installations.

tcna_cover-15The TCNA Handbook of Ceramic, Glass and Stone Tile Installation shows us how the tile should be installed. These are the “plans” of the ceramic tile industry. The TCNA Handbook cites the tested methods for many types of tile installation and shows illustrations of those methods.

These standards are written for architects, designers, general contractors and tile contractors in an effort to help all players in the ceramic tile industry communicate clearly and ensure successful installations. Yet, I have found that a lot of tile contractors view the standards as a set of rules that are designed to penalize them.

Why is this? I believe it’s predominantly because most tile contractors have not opened one of the manuals to see what’s really in there. Essentially, it’s the fear of the unknown.

Since I have been working on TCNA and ANSI committees for 15 years, I am a proponent of the standards. Standards keep me out of trouble and keep money in my pocket. They also help me get quality work. If I can explain to the owner, general contractor or architect the method I can use to ensure a successful tile installation, and the reasoning behind it, they have confidence in me, and in my company.

I’ve seen the damage in not knowing the standards. In the past two years, I have served as an expert consultant in three separate lawsuits over failing tile installations that could have been avoided. In each of these court proceedings, both the TCNA Handbook and the ANSI A108 manual have been referenced as the standards that were not met. Because of this, the tile contractor lost each of these cases.

ntca_rm-cvr-15Another great tool is the NTCA Reference Manual. It helps us, as tile contractors, be proactive professionals by helping us solve issues in the field before they get out of hand. The NTCA Reference Manual’s cause/cure/prevention format spells out warning signs to tile contractors to stop problems before they start. The white papers and letters to contractors, owners and architects contained in the NTCA Reference Manual bring potential problems to everyone’s attention, which helps us all communicate better and provide the groundwork for a successful tile installation.

So take some time to review the ANSI A108 standards, the TCNA Handbook, and the NTCA Reference Manual. The time investment you make will bring positive returns in the field and in your bottom line.

James Woelfel

P.S. Renewing your NTCA membership ensures you get both the newly-edited 2015 NTCA Reference Manual and the 2015 TCNA Handbook when they become available. Log on to NTCA’s secure site to renew: www.tile-assn.com.

Editor’s Letter – February 2015

Lesley psf head shotHappy New Year! “What?” you may be thinking. “Lesley is a month behind!” Au contraire, my friends. February marks the Chinese New Year 4713, and 2015 is the year of the Sheep, Ram or Goat. After last year’s Year of the Horse – one of action and activity that sometimes spiraled into chaos – the Year of the Sheep promises ease, peace, harmony, intimacy, family, gentleness, love, tranquility, creativity and an appreciation for art and beauty.

I don’t know about you, but I think the world could use a little more ease, harmony and tranquility. Sign me up!

sheep-iconAnd it seems to me that the promise of the Year of the Sheep is great news for contractors in the business of crafting beautiful, long-lasting works of art with tile and stone installations. Apparently the Year of the Sheep will unleash appreciation for beauty, perhaps with homeowners and commercial establishments yearning to bring a fresh new look to their surroundings – and who better to bring that to fruition than the membership of NTCA who weave artistry and installation excellence into practical, functional beauty?

All that tranquility doesn’t edge out excitement. We at NTCA have new programs and plans afoot – and just for a taste, take a look at our newly designed and truly interactive website at
www.tile-assn.com.

Our Partnering for Success voucher program now offers each new and renewing member $1,800 of vouchers to be selected out of a possible $4,500 bank of choices from sponsor companies to offset membership fees and either explore new products or get a break on favorite materials. And in April, the industry returns to Orlando for Coverings 2015, with a fantastic lineup of conferences (see related story in this issue), exhibits and more in store. NTCA has an exciting development in the works – details will become available as we get closer to Coverings!

The Year of the Horse 2014 brought great things, personally and professionally. In fact, we just calculated the final figures for NTCA membership in 2014, and discovered we exceeded our goal of 1,000 members by 28 – with a total of 1,028 members when the books closed on December 31. This growing network of quality-minded contractors only makes the industry stronger and creates more of a voice for contractors in the field and in the trenches, dealing with new products (like thin porcelain tile) and new technologies.

I’m looking forward to see how the gains of 2014 mellow and mature in the harmonious Year of the Sheep 2015. The Chinese New Year doesn’t start till February 19, so if the excitement of the Year of the Horse is still keeping you awake at night, instead of counting sheep, try counting the ways NTCA can help you make the most of this auspicious year.

God bless,
Lesley
lesley@tile-assn.com

New Member/Five Star Contractor Spotlight – January 2015

custom-sponsorFor 2015, we broaden the focus from our Five Star Contractor Spotlights to shine a light on the fantastic things NTCA members are doing throughout the association. But first, we have a few new Five Star Contractors we want to introduce, so this month, we focus on Visalia Ceramic Tile, which became a Five Star Contractor right before Total Solutions Plus last year.

NTCA5starcontractorVisalia Ceramic Tile
Visalia, Calif.
Since: 1985
Specialty: Specialty: New construction and/or remodels of commercial, residential and industrial projects, both private and public.
Website: www.visaliaceramictile.com

In 1959, Tony and Betty Martinho started their journey of a new marriage as well as building their business future in ceramic tile in the small town of Tulare, Calif. The Martinhos were blessed with 11 children in the following 12 ½ years. By 1972, Tony owned his own small business installing tile. After years of unsuccessfully urging a colleague to set up a store in Tulare County, Tony and Betty quit installing to start the first tile retail business in Visalia, Calif., just 10 miles up the road. American Ceramic Tile & Supply is still thriving today, with over 40 stone and tile suppliers, and hundreds of tile choices in various sizes, colors, textures, and materials in stock for immediate installation, with special orders arriving within days.

1-5star-0115In 1985, Tony and Betty, together with the help of their adult kids began installing tile again, and Visalia Ceramic Tile, Inc. (VCT) was established. At one time, four out of six sons were installing tile, and four out of five daughters were working in the office and showroom.

In 1993, Tony and Betty sold the company to four of their children, who continue to own and lead the company today. Tony passed away of cancer; Betty is enjoying her retirement at home with numerous hobbies, and pride in her grandchildren and great grandchildren. Over the years, the success of VCT has been established on several ethics that Tony and Betty taught their kids: serve people, build lasting relationships and treat your employees like family – the legacy of Tony and Betty’s vision.

Today, the family business employs over 75 people. Although the company has grown outside of the Martinho family, the family atmosphere continues to be very visible today. The growth of the company is not only reflected in the employee count but also in VCT’s territory, which has reached beyond the San Joaquin Valley to include the Central and Northern Coastal areas of California.

2-5star-0115Traveling throughout California, VCT averages about 500 projects per year, which include new construction and/or remodels of commercial, residential and industrial projects both private and public.

VCT’s reputation in California has been built on the service that is provided for customers through performance, quality, timeliness and collaboration with other professionals such as suppliers, architects, general contractors, sub-contractors, designers, and owner representatives.

In September 2013 the CTEF certified 23 VCT installers as Certified Tile Installers! An interesting “first” occurred while conducting the CTI test at VCT facility: in the five year history of the CTI program, VCT set a record for having the largest number of installers from the same company who were tested at the same time over the two-day period.

3-5star-0115“Becoming one of the newest Five Star Contractors is very rewarding for our company,” said Visalia’s Debbi Barton. “We are honored to be a part of an elite group of tile contractors in America. We look forward to how the future of being a Five Star Contractor will benefit VCT. The knowledge gained by attending the Total Solutions Plus Seminars has benefited the company in connecting with other members who can relate to our operations. The training and education that is shared gives new direction in our times of change. Sharing the knowledge and stories from each contact is motivational and inspiring.”

Project spotlight

4-5star-0115VCT spent three months on a recent project: a professional three-story building in Fresno, Calif. This building has 15,000 sq. ft. of polished marble and porcelain tile installed on interior floors, columns, walls and restrooms. Installation included waterproofing, lightweight thin-set mortar on a mortar bed for floated floors, with edge profiles for a finished appearance.

The level of pride founded by Tony and Betty resonates in the business today as the business grows and moves into the third generation of the family business.

Editor’s Letter – January 2015

Lesley psf head shotHappy new year! We start 2015  with a fresh roster of issues here at the TileLetter family of publications.

Due to the overwhelming acclaim we received for last fall’s NTCA Reference Manual issue, we decided to bring you a large-format 8″ x 10″ TECH issue of TileLetter in summer 2015. This issue will keep you informed in short, technical articles about advances in products, materials and methods.

Second, we learned a lot through publishing our large-format TADA magazine over the last three years. We forged new relationships with A&D professionals and learned more about the needs of the specifier community – including the fact that while they crave product and technical information, they don’t need yet another magazine to do it. Instead, we are channeling this important material into a new TRENDS issue of TileLetter, a lush 8” x 10” format publication that will be available at Coverings. It will explore new products, up-and-coming design, style, fashion and influences that we will see at the Coverings show and beyond. Together with TECH, it will give A&D professionals a one-two punch of essential information to better equip them for stunning and high-performance tile installations.

We will continue with two of our traditional special issues in the unique TileLetter format beloved by our readers: the Coverings issue which includes show and the TileLetter Green issue, which focuses on sustainability issues critical to contractors, architects, designers and specifiers.

Within our regular 12 monthly issues, we have some changes too. For instance, our Five Star Contractor Spotlight becomes our NTCA Member Spotlight, broadening our coverage of all our members while continuing to introduce new Five Star Members as they become approved as we are doing in this issue with Visalia Tile.

Our Handbook Highlights section also gets a facelift. Instead of focusing strictly on changes and updates to the TCNA Handbook of Ceramic, Glass and Stone Tile Installation, the new “By the Book” section features articles about issues appearing in the Handbook or ANSI, authored by industry experts. Our first installment, by Beverly Andrews of ProSpec, is in this issue.

The 2015 menu has six tasty stories about thin tile, and three features that focus on stone developments.

Business stories will also continue in Business Tip, authored in part from speakers who drew standing-room only crowds at Total Solutions Plus and Coverings. These pieces will be a shot in the arm to successful and profitable management of your business. Get ready also for impassioned business and technical perspectives from our new NTCA president, James Woelfel, in the NTCA President’s Letter.

So, stay tuned to the unfolding of this well-rounded roster of print education that aims to better your business. And as always, your suggestions and perspectives about industry issues are welcome. Just drop me a line at lesley@tile-assn.com.

God bless,
Lesley

President’s Letter – January 2015

JWoelfel_headshotGreetings from the great state of Arizona! I am honored to be the new president of the National Tile Contractors Association and I am committed to working on your behalf.

I am proud to be a professional tile contractor. My passion centers on installation standards in our industry. For the past eight years, I have been chairman of the NTCA Technical Committee. I am also a voting member of both the Tile Council of North America (TCNA) and American National Standards Institute (ANSI) Committees. Working with the most knowledgeable contractors and manufacturers’ representatives in the world has been a rewarding experience both professionally and personally. I will continue that work as I serve as your president for I believe that higher standards make us better contractors and a stronger association.

Over the next two years, my goal is to make the NTCA the most important association in the ceramic tile industry. We will do this through international partnerships and domestic alliances. We will look to the future, celebrate the present and honor our past.

I am extremely proud of the work NTCA has accomplished that benefits our profession and our industry. Over the past few years, we have changed industry standards regarding deflection language, created national stone tile standards and barrier-free shower standards, and created the NTCA Business Manual. In partnership with the Tile Contractors Association of America (TCAA), which represents union labor, we wrote and promoted qualified labor language in national specifications and have created the Advanced Certifications for Tile installation, or ACT, program. This program provides hands-on certification for several tile installation methods. The NTCA must stay committed to installation excellence, continued education, and most importantly, training the next generation of tile installers.

In my paying job, I am vice president of Artcraft Granite, Marble and Tile Company in Mesa, Arizona. I represent the third generation in our family business.

I would like to thank my wife, Chris, and my son Preston. Chris puts up with me – and is an integral part of Artcraft. She is the strong hand that also guides our family. Preston shares me with the industry and I am so very proud of him. I would like to also thank my mom, Mary, and my dad, Butch, for holding down the fort while I am president.

Thank you to the NTCA Executive Committee, staff, Board of Directors, and all members of the NTCA for your trust in me. Dan Welch, the new chairman of the Board, has provided unwavering and determined leadership for the last two years.

As we move forward on what I know will be an exciting and challenging adventure, I invite you to renew your commitment to our association. Attend a meeting, join a committee…become involved!

Respectfully,
James Woelfel

Five Star Contractor Spotlight – December 2014

custom-sponsorYoungstown Tile & Terrazzo, Inc.
Canfield, Ohio
Since: 1947
NTCA5starcontractorSpecialty: Providing a superior tile installation on any industrial, commercial or residential project at a reasonable price. Our professional management team and highly skilled and experienced installers deliver a quality installation on time and under budget.
Website: www.yttinc.com

Youngstown Tile and Terrazzo Co., Inc. (YTT), a family-owned business with a family atmosphere, was founded in 1947 by Attillio Bertolini, focusing on quality installations of ceramic tile, terrazzo and marble. The company was purchased in 1981 by Bertolini’s son-in-law Paul Sherba, who remains the owner and president of YTT today.

paulsherba-1214Sherba has been involved with the NTCA for more than 20 years. One of the first NTCA Five Star Contractors, he is also a past president and a Ring of Honor recipient.

In the early years, YTT focused its efforts mainly in the retail market, concentrating on shopping malls and major retailers such as May Co., Dillard’s department stores, and Limited brand stores. Since 2007 the company’s direction and day-to-day management has been handled by vice president Jeff Mason, and senior project manager Josh Cohol, together moving YTT forward in many new and exciting directions. YTT has developed a web presence at www.yttinc.com and has branched out into polished concrete, both decorative and industrial epoxy flooring, and granite countertops. It recently opened a retail showroom.

YTT currently employs 18 dedicated and highly-skilled people including office manager Tracy Higgins, superintendent Don Ferko, and estimator Keith Mason, all of whom oversee individual areas of the business. The bulk of YTT’s employees are field personnel, many of them second-generation employees and craftspeople, thus emphasizing YTT’s commitment to a strong family culture. These highly skilled craftspeople and the professionalism of the entire YTT team are the foundation on which YTT has built a reputation of excellence in the ceramic tile industry.

NEOMED Health and Wellness Center

1-fivestar-1214One recent project that highlights YTT’s commitment to excellence is the new Northeast Ohio Medical University (NEOMED) Health and Wellness Center in Ravenna, Ohio. This 177,000-sq.-ft. facility was constructed by Ruhlin Construction at a cost of $65 million, and had a construction duration of approximately 18 months. The building includes a STEM+M (science, technology, engineering, and mathematics + medicine) high school, a conference center including two ballrooms and a 3,400-sq.-ft. quarry tile banquet kitchen. This project also featured a 355-seat lecture hall, café, coffee shop, tenant space for future medical offices, pharmacy, central atrium, and a physical therapy suite. The building’s fitness center includes two pools, aerobics area, weight room, gymnasium, and rock-climbing wall.

2-fivestar-1214After the project, Ruhlin Construction offered the following testimonial to its experience working with YTT. “Youngstown Tile & Terrazzo was critical to the successful completion of the NEOMED Health, Wellness, and Medical Education Center project. As the new showpiece building for the NEOMED campus, this project combined both a very aggressive construction schedule with a high level of finishes and high expectation for quality. YTT provided the manpower and experience necessary to complete their tile work in an accelerated timeframe with no sacrifice in quality. The Ruhlin Company is thankful to YTT for their efforts on this project and looks forward to more successful projects with them in the future.”

3-fivestar-1214The Youngstown Tile & Terrazzo family is looking forward to the future, and providing their customers both new and old with high-quality installations and great customer service on each and every project.

4-fivestar-1214

Benefits Box – December 2014

BB-1214Where can you get free, expert and essential education on some of the most pressing issues in the industry in one hour’s time – without leaving the comfort and convenience of your computer?

The NTCA Webinars – that’s where!

Over the last year, NTCA has presented free, archived webinars on Building a Bulletproof Spec, Grouting Solutions for Commercial Kitchens, Barrier-free Design, Residential Contracts and Other Standard Business Practices, Linear Drains, Grout and Tile Specifications, Membranes, Thin Tile Installation, Large Format Tile & Substrates, and Showers.

These conference-grade talks – sponsored by industry experts and their representatives and moderated by NTCA assistant executive director Jim Olson – also offer the opportunity to ask questions of the presenter and review the information or share it with your team through the archives.

On the calendar so far for 2015 is a Thin Tile Update in January, sponsored by LATICRETE; Curbs, presented by The Noble Company in May, and another LATICRETE-sponsored webinar in September on updates to the 2015 TCNA Handbook for Ceramic, Glass and Stone Tile Installation.

Other sponsors for webinars yet to be determined will be sponsored and presented by Custom Building Products (March and November), Coverings, Schluter-Systems, MAPEI, TEC®, Wausau Tile, and Daltile, with more on the roster.

Though you don’t have to be a member of NTCA to access the webinar through the link at Training/Education opportunities at www.tile-assn.com, being a member ties you into a community that values excellence at all levels of business. Enjoy and profit from the webinars and consider becoming a NTCA member. Contact Jim Olson at jim@tile-assn.com or 601-939-2071 for details.