January 28, 2015

New Member/Five Star Contractor Spotlight – January 2015

custom-sponsorFor 2015, we broaden the focus from our Five Star Contractor Spotlights to shine a light on the fantastic things NTCA members are doing throughout the association. But first, we have a few new Five Star Contractors we want to introduce, so this month, we focus on Visalia Ceramic Tile, which became a Five Star Contractor right before Total Solutions Plus last year.

NTCA5starcontractorVisalia Ceramic Tile
Visalia, Calif.
Since: 1985
Specialty: Specialty: New construction and/or remodels of commercial, residential and industrial projects, both private and public.
Website: www.visaliaceramictile.com

In 1959, Tony and Betty Martinho started their journey of a new marriage as well as building their business future in ceramic tile in the small town of Tulare, Calif. The Martinhos were blessed with 11 children in the following 12 ½ years. By 1972, Tony owned his own small business installing tile. After years of unsuccessfully urging a colleague to set up a store in Tulare County, Tony and Betty quit installing to start the first tile retail business in Visalia, Calif., just 10 miles up the road. American Ceramic Tile & Supply is still thriving today, with over 40 stone and tile suppliers, and hundreds of tile choices in various sizes, colors, textures, and materials in stock for immediate installation, with special orders arriving within days.

1-5star-0115In 1985, Tony and Betty, together with the help of their adult kids began installing tile again, and Visalia Ceramic Tile, Inc. (VCT) was established. At one time, four out of six sons were installing tile, and four out of five daughters were working in the office and showroom.

In 1993, Tony and Betty sold the company to four of their children, who continue to own and lead the company today. Tony passed away of cancer; Betty is enjoying her retirement at home with numerous hobbies, and pride in her grandchildren and great grandchildren. Over the years, the success of VCT has been established on several ethics that Tony and Betty taught their kids: serve people, build lasting relationships and treat your employees like family – the legacy of Tony and Betty’s vision.

Today, the family business employs over 75 people. Although the company has grown outside of the Martinho family, the family atmosphere continues to be very visible today. The growth of the company is not only reflected in the employee count but also in VCT’s territory, which has reached beyond the San Joaquin Valley to include the Central and Northern Coastal areas of California.

2-5star-0115Traveling throughout California, VCT averages about 500 projects per year, which include new construction and/or remodels of commercial, residential and industrial projects both private and public.

VCT’s reputation in California has been built on the service that is provided for customers through performance, quality, timeliness and collaboration with other professionals such as suppliers, architects, general contractors, sub-contractors, designers, and owner representatives.

In September 2013 the CTEF certified 23 VCT installers as Certified Tile Installers! An interesting “first” occurred while conducting the CTI test at VCT facility: in the five year history of the CTI program, VCT set a record for having the largest number of installers from the same company who were tested at the same time over the two-day period.

3-5star-0115“Becoming one of the newest Five Star Contractors is very rewarding for our company,” said Visalia’s Debbi Barton. “We are honored to be a part of an elite group of tile contractors in America. We look forward to how the future of being a Five Star Contractor will benefit VCT. The knowledge gained by attending the Total Solutions Plus Seminars has benefited the company in connecting with other members who can relate to our operations. The training and education that is shared gives new direction in our times of change. Sharing the knowledge and stories from each contact is motivational and inspiring.”

Project spotlight

4-5star-0115VCT spent three months on a recent project: a professional three-story building in Fresno, Calif. This building has 15,000 sq. ft. of polished marble and porcelain tile installed on interior floors, columns, walls and restrooms. Installation included waterproofing, lightweight thin-set mortar on a mortar bed for floated floors, with edge profiles for a finished appearance.

The level of pride founded by Tony and Betty resonates in the business today as the business grows and moves into the third generation of the family business.

Editor’s Letter – January 2015

Lesley psf head shotHappy new year! We start 2015  with a fresh roster of issues here at the TileLetter family of publications.

Due to the overwhelming acclaim we received for last fall’s NTCA Reference Manual issue, we decided to bring you a large-format 8″ x 10″ TECH issue of TileLetter in summer 2015. This issue will keep you informed in short, technical articles about advances in products, materials and methods.

Second, we learned a lot through publishing our large-format TADA magazine over the last three years. We forged new relationships with A&D professionals and learned more about the needs of the specifier community – including the fact that while they crave product and technical information, they don’t need yet another magazine to do it. Instead, we are channeling this important material into a new TRENDS issue of TileLetter, a lush 8” x 10” format publication that will be available at Coverings. It will explore new products, up-and-coming design, style, fashion and influences that we will see at the Coverings show and beyond. Together with TECH, it will give A&D professionals a one-two punch of essential information to better equip them for stunning and high-performance tile installations.

We will continue with two of our traditional special issues in the unique TileLetter format beloved by our readers: the Coverings issue which includes show and the TileLetter Green issue, which focuses on sustainability issues critical to contractors, architects, designers and specifiers.

Within our regular 12 monthly issues, we have some changes too. For instance, our Five Star Contractor Spotlight becomes our NTCA Member Spotlight, broadening our coverage of all our members while continuing to introduce new Five Star Members as they become approved as we are doing in this issue with Visalia Tile.

Our Handbook Highlights section also gets a facelift. Instead of focusing strictly on changes and updates to the TCNA Handbook of Ceramic, Glass and Stone Tile Installation, the new “By the Book” section features articles about issues appearing in the Handbook or ANSI, authored by industry experts. Our first installment, by Beverly Andrews of ProSpec, is in this issue.

The 2015 menu has six tasty stories about thin tile, and three features that focus on stone developments.

Business stories will also continue in Business Tip, authored in part from speakers who drew standing-room only crowds at Total Solutions Plus and Coverings. These pieces will be a shot in the arm to successful and profitable management of your business. Get ready also for impassioned business and technical perspectives from our new NTCA president, James Woelfel, in the NTCA President’s Letter.

So, stay tuned to the unfolding of this well-rounded roster of print education that aims to better your business. And as always, your suggestions and perspectives about industry issues are welcome. Just drop me a line at lesley@tile-assn.com.

God bless,

President’s Letter – January 2015

JWoelfel_headshotGreetings from the great state of Arizona! I am honored to be the new president of the National Tile Contractors Association and I am committed to working on your behalf.

I am proud to be a professional tile contractor. My passion centers on installation standards in our industry. For the past eight years, I have been chairman of the NTCA Technical Committee. I am also a voting member of both the Tile Council of North America (TCNA) and American National Standards Institute (ANSI) Committees. Working with the most knowledgeable contractors and manufacturers’ representatives in the world has been a rewarding experience both professionally and personally. I will continue that work as I serve as your president for I believe that higher standards make us better contractors and a stronger association.

Over the next two years, my goal is to make the NTCA the most important association in the ceramic tile industry. We will do this through international partnerships and domestic alliances. We will look to the future, celebrate the present and honor our past.

I am extremely proud of the work NTCA has accomplished that benefits our profession and our industry. Over the past few years, we have changed industry standards regarding deflection language, created national stone tile standards and barrier-free shower standards, and created the NTCA Business Manual. In partnership with the Tile Contractors Association of America (TCAA), which represents union labor, we wrote and promoted qualified labor language in national specifications and have created the Advanced Certifications for Tile installation, or ACT, program. This program provides hands-on certification for several tile installation methods. The NTCA must stay committed to installation excellence, continued education, and most importantly, training the next generation of tile installers.

In my paying job, I am vice president of Artcraft Granite, Marble and Tile Company in Mesa, Arizona. I represent the third generation in our family business.

I would like to thank my wife, Chris, and my son Preston. Chris puts up with me – and is an integral part of Artcraft. She is the strong hand that also guides our family. Preston shares me with the industry and I am so very proud of him. I would like to also thank my mom, Mary, and my dad, Butch, for holding down the fort while I am president.

Thank you to the NTCA Executive Committee, staff, Board of Directors, and all members of the NTCA for your trust in me. Dan Welch, the new chairman of the Board, has provided unwavering and determined leadership for the last two years.

As we move forward on what I know will be an exciting and challenging adventure, I invite you to renew your commitment to our association. Attend a meeting, join a committee…become involved!

James Woelfel

Five Star Contractor Spotlight – December 2014

custom-sponsorYoungstown Tile & Terrazzo, Inc.
Canfield, Ohio
Since: 1947
NTCA5starcontractorSpecialty: Providing a superior tile installation on any industrial, commercial or residential project at a reasonable price. Our professional management team and highly skilled and experienced installers deliver a quality installation on time and under budget.
Website: www.yttinc.com

Youngstown Tile and Terrazzo Co., Inc. (YTT), a family-owned business with a family atmosphere, was founded in 1947 by Attillio Bertolini, focusing on quality installations of ceramic tile, terrazzo and marble. The company was purchased in 1981 by Bertolini’s son-in-law Paul Sherba, who remains the owner and president of YTT today.

paulsherba-1214Sherba has been involved with the NTCA for more than 20 years. One of the first NTCA Five Star Contractors, he is also a past president and a Ring of Honor recipient.

In the early years, YTT focused its efforts mainly in the retail market, concentrating on shopping malls and major retailers such as May Co., Dillard’s department stores, and Limited brand stores. Since 2007 the company’s direction and day-to-day management has been handled by vice president Jeff Mason, and senior project manager Josh Cohol, together moving YTT forward in many new and exciting directions. YTT has developed a web presence at www.yttinc.com and has branched out into polished concrete, both decorative and industrial epoxy flooring, and granite countertops. It recently opened a retail showroom.

YTT currently employs 18 dedicated and highly-skilled people including office manager Tracy Higgins, superintendent Don Ferko, and estimator Keith Mason, all of whom oversee individual areas of the business. The bulk of YTT’s employees are field personnel, many of them second-generation employees and craftspeople, thus emphasizing YTT’s commitment to a strong family culture. These highly skilled craftspeople and the professionalism of the entire YTT team are the foundation on which YTT has built a reputation of excellence in the ceramic tile industry.

NEOMED Health and Wellness Center

1-fivestar-1214One recent project that highlights YTT’s commitment to excellence is the new Northeast Ohio Medical University (NEOMED) Health and Wellness Center in Ravenna, Ohio. This 177,000-sq.-ft. facility was constructed by Ruhlin Construction at a cost of $65 million, and had a construction duration of approximately 18 months. The building includes a STEM+M (science, technology, engineering, and mathematics + medicine) high school, a conference center including two ballrooms and a 3,400-sq.-ft. quarry tile banquet kitchen. This project also featured a 355-seat lecture hall, café, coffee shop, tenant space for future medical offices, pharmacy, central atrium, and a physical therapy suite. The building’s fitness center includes two pools, aerobics area, weight room, gymnasium, and rock-climbing wall.

2-fivestar-1214After the project, Ruhlin Construction offered the following testimonial to its experience working with YTT. “Youngstown Tile & Terrazzo was critical to the successful completion of the NEOMED Health, Wellness, and Medical Education Center project. As the new showpiece building for the NEOMED campus, this project combined both a very aggressive construction schedule with a high level of finishes and high expectation for quality. YTT provided the manpower and experience necessary to complete their tile work in an accelerated timeframe with no sacrifice in quality. The Ruhlin Company is thankful to YTT for their efforts on this project and looks forward to more successful projects with them in the future.”

3-fivestar-1214The Youngstown Tile & Terrazzo family is looking forward to the future, and providing their customers both new and old with high-quality installations and great customer service on each and every project.


Benefits Box – December 2014

BB-1214Where can you get free, expert and essential education on some of the most pressing issues in the industry in one hour’s time – without leaving the comfort and convenience of your computer?

The NTCA Webinars – that’s where!

Over the last year, NTCA has presented free, archived webinars on Building a Bulletproof Spec, Grouting Solutions for Commercial Kitchens, Barrier-free Design, Residential Contracts and Other Standard Business Practices, Linear Drains, Grout and Tile Specifications, Membranes, Thin Tile Installation, Large Format Tile & Substrates, and Showers.

These conference-grade talks – sponsored by industry experts and their representatives and moderated by NTCA assistant executive director Jim Olson – also offer the opportunity to ask questions of the presenter and review the information or share it with your team through the archives.

On the calendar so far for 2015 is a Thin Tile Update in January, sponsored by LATICRETE; Curbs, presented by The Noble Company in May, and another LATICRETE-sponsored webinar in September on updates to the 2015 TCNA Handbook for Ceramic, Glass and Stone Tile Installation.

Other sponsors for webinars yet to be determined will be sponsored and presented by Custom Building Products (March and November), Coverings, Schluter-Systems, MAPEI, TEC®, Wausau Tile, and Daltile, with more on the roster.

Though you don’t have to be a member of NTCA to access the webinar through the link at Training/Education opportunities at www.tile-assn.com, being a member ties you into a community that values excellence at all levels of business. Enjoy and profit from the webinars and consider becoming a NTCA member. Contact Jim Olson at jim@tile-assn.com or 601-939-2071 for details.

2014: a landmark year for the National Tile Contractors Association

The National Tile Contractors Association (NTCA) staff and its Board of Directors met in October at Total Solutions Plus. As we put the finishing touches on 2014 – and more importantly focused on strategic objectives moving forward – it was evident that many established goals have been reached in the past few years, indicating the association is positively impacting the industry and creating value for its members.

While this is very good news for the NTCA, the board of directors quickly identified new and important objectives for the staff to begin to develop and implement. As executive director of the NTCA since 2002, I want to take a moment to thank the Executive Committee and Board of Directors for their leadership, guidance, and dedication to the industry and the NTCA. This particular Board of Directors has been instrumental in helping the staff to reach its goals. It is an example of how a trade association can make a difference, with a blend of dedicated volunteers and a staff that works tirelessly because it is a passion and a career and not just a job. I am truly blessed to be a part of this group.

In an effort to communicate with our TileLetter readers, here are some highlights of the Board of Directors meeting related to 2014 results and 2015 strategic planning.

2014 Report

2014 will go down in NTCA history as a landmark year for many reasons. First and foremost, it was the year that we reached a long-established goal of attaining 1,000 members. As of November 10th, NTCA has 1013 members in good standing, and counting! We want to continue to build on this number, and are committed to expanding our outreach to provide value for our members. It will be important to develop new programs that can benefit NTCA members in 2015 and beyond.

NTCA supports the Ceramic Tile Education Foundation (CTEF) in numerous ways, and the CTEF also reached a landmark in 2014, as it welcomed the 1,000th installer to pass the Certified Tile Installer program. It has been a challenge to launch a certification program in an industry with little or no licensing requirements, but the CTEF is getting it done. Now that there is an increasing labor pool available, we expect the certification program to grow at a much brisker pace. In addition, the Advanced Certifications for Tile Installers Program (ACT), is in its second year of development, and was approved for inclusion
in the TCNA Handbook for Ceramic, Glass and Stone Tile Installations qualifications for qualified labor. This will help both the CTI and ACT certification tests to be specified.

2015 Direction

The Board of Directors identified several key areas where the association can make a difference moving forward into 2015 and beyond. We also welcome any input from our TileLetter readers and from NTCA members.

The first action taken was to strengthen committee participation and involvement in areas such as training and education, membership development, standards and methods, and conference planning. In order to accomplish many of the tasks that have been identified by these committees, the NTCA is seeking to hire a proven professional in the position of education and curriculum director. This leader will help develop educational content on the internet and in the field. They will also work closely with the CTEF on certification development and will be responsible for growing the NTCA Five Star Contractor program.

As the industry continues to rebound from a severe economic recession, it is clear that the availability of quality individuals to learn the tile trade is dwindling. NTCA will be more active and aggressive in developing apprenticeship and training programs for vocational and trade schools, and community colleges. We also know that we have to offer sound technical, management and business training for our members. We intend to use the internet to aid us in this objective, but we also will offer more regional training opportunities for our members, with the goal of preparing tile installers to take and pass the CTI and ACT certification tests.

These are just a few of the highlights from our board meeting. NTCA will meet again in January at The International Surface Event in a full day of strategic planning to lay the groundwork for the next two years. We welcome your thoughts and input on our direction.

Bart Bettiga
601-506-1609 cell


Editor’s Letter – December 2014

Lesley psf head shotAnother year has come and gone. I hope it was a good year for you. It’s marked some real milestones for both NTCA and CTEF – NTCA celebrated its 1,000th member in October (see related story in this issue) and CTEF has certified its 1,000th Certified Tile Installer this year. Those are great accomplishments, especially with the pall hanging over the economy only a few years ago, and the continued need for an increasing labor pool.

Amidst these great accomplishments, there will always be something that can be done better – and dedicated members of our industry are working to make sure those things are improved. One of these key individuals is Dan Welch of Welch Tile & Marble, Kent City Mich., who finishes up this year as NTCA president. Dan has been extremely passionate and hard working during his tenure of leading this association, and I’d like to express thanks on behalf of our staff and industry for his tireless efforts to make this industry better for everyone in it. He’ll continue as the NTCA chairman of the board as James Woelfel of Artcraft Marble & Tile Co., takes the reins in January (welcome James!). James’ passion knows no equal, so get ready for another inspiring two-year ride with James as president.

As we enter 2015, I want to draw your attention to the Coverings Installation Design Awards call for entries (visit http://www.coverings.com/page.cfm/Link=18/t=m/goSection=5_17 or http://tinyurl.com/n7wa7fs for details). I know there is an abundance of stunning, mind-blowing projects out there – be sure to enter yours by January 20, 2015. There’s a related story in this issue that previews the new industry-wide event planned for the awards program at Coverings this year: a live showcase of products, combined with announcements and a cocktail reception, along with coverage in TileLetter and Contemporary Stone & Tile Design. This is a great opportunity to get exposure for your company and its expertise and artistry locally, and nationwide recognition for your excellence.

Finally, I want to wish you happy holy-days – whatever that means to you, your friends and family. This is a time of year to count blessings – and friends, colleagues, and co-workers in this industry are numbered among mine. May your celebrations be bright, warm, happy and healthy, and may your new year be prosperous.

God bless,

President’s Letter – December 2014

dan welch imageThe 2014 Total Solutions Plus conference was filled with excitement and hope as we concluded another great event. This conference – held in San Antonio, Texas – was an overwhelming success and I was happy to see you all there.

The NTCA Annual Meeting and election of officers was also held during the show. This was bittersweet for me as I end my term as your president and continue as chairman of the board in 2015. The National Tile Contractors Association is in good hands, and I can’t be prouder of James Woelfel of Artcraft Granite, Marble & Tile Co., in Mesa, Arizona, as your next president! James and his family are highly respected and have been involved in the tile industry for three generations. I look forward to James leading our association over the next two years.

One of the duties I enjoyed most as your president was the ability to organize my thoughts on tile-related issues in the President’s Letter each month. As you may have concluded, the tile setter is near and dear to my heart; you are the backbone of the tile industry and deserve recognition for your hard work and knowledge.

Another passion is training and education, and I plan to stay involved with the Training and Education Committee providing any experience I can to offer a value to our membership. Our first challenge is to attract and retain new installers to the tile trade and build a process for educating them correctly, then eventually certifying their skills and providing our customers with a quality project.

Providing internships and updating our apprenticeship manuals are the long-range plan for our Training and Education Committee, providing educational modules that enable young people to excel, then eventually certifying these new installers through the current CTI and or ACT programs. Using today’s technology to give direct access to the “boots on the ground” through videos and specialized short training programs will build the talent of tomorrow.

I want to thank you all for the opportunity to serve as your president over the past two years. I feel like I was given a gift working and learning together with so many great people. Being a part of the NTCA has been the single biggest return on investment I have made for our company. Please get involved because the more you put into an organization the more you get in return. I hope that you enjoyed these TileLetter articles as much as I enjoyed writing them.

Thank you,
Dan Welch
President NTCA

Benefits Box – November 2014

NTCA Insurance Programs

One of the essential benefits offered to NTCA members is comprehensive insurance products through Schechner Lifson Corporation of Summit, N.J.

Members can receive free quotes on a variety of insurance needs. This members-only agreement for property and liability insurance features many benefits to NTCA member firms including worldwide liability coverage, selling-price valuation on sold inventory, workers compensation, coverage for property at job sites and employment practices liability (harassment/discrimination).

In addition, Schechner Lifson Corporation (SLC) has numerous loss control and safety programs that will assist you in controlling your contractual obligations-subcontractor risk transfer, and hold harmless agreements. SLC can also help with travel and accident coverage and international liability exposure coverage. It offers rate discounts for general liability and worker’s compensation, and a convenient pay-as-you-go premium payment option for workers compensation – a great cash flow management tool that eliminates large deposits.

New is a cyber liability program, geared towards small and medium business. Marc Rosenkrantz, SLC’s liaison for NTCA members, said this service protects against data breaches or if a handheld or laptop is stolen.

Rosenkrantz outlines insurance services available for NTCA members:

  1. Property Casualty Insurance program covering worldwide liability for contractors’ equipment, property in transit and at job sites.
  2. Workers Compensation programs with up-front discounts and Safety Programs specific to tile and stone installation.
  3. Employment Practice Liability for 1st party (employees) and 3rd party (customers) exposures including HR assistance and free legal guidance by a national labor law firm.
  4. Cyber Liability coverage to protect you and your company in the event of a data breach.
  5. Loss Control and Safety Programs specific to the tile industry.
  6. Risk Transfer Program to assist in transferring liability to the proper entity.
  7. Pay-As-You-Go options for Workers Compensation and General Liability, linked to payroll as a great cash flow mechanism.
  8. Additional discounts are available to NTCA Five Star Contractor businesses.

“We have been a partner for 12 years and continue to promote safety in the shop and workplace,” Rosenkrantz said. “Safety starts at the top, and owners must lead by example. A safe shop doesn’t happen by accident.”

For more information, contact Jim Olson, assistant executive director, at 601-939-2071/jim@tile-assn.com; or Marc Rosenkrantz, Schechner Lifson Corporation, at 1-800-279-9360 or
marcr@slcinsure.com for a free quote or to discuss your insurance needs.

This one service alone could literally save you thousands of dollars. SLC is eager to work with you towards meeting your insurance needs through programs that are specifically tailored to your company and the tile industry.

Five Star Contractor Spotlight – November 2014

custom-sponsorFilling Marble & Tile, Inc.
Egg Harbor City, N.J.
Since: 1928
NTCA5starcontractorSpecialty: All aspects of residential installation, fabrication; commercial repair and renovation; custom logos in tile and stone
Employees: 12
Website: fillingmarbletileoutlet.com

fillingtileNTCA Five Star Contractor Filling Marble & Tile, Inc. (FMT), has been involved with NTCA for many years. FMT is a second-generation, family-owned business, formerly owned by Tom Ade with his wife Rose as president. Tom and Rose both retired in 2009, when the company leadership passed to their daughter, Pat Rattigan, and Dennis Wigglesworth.

tomandroseWhen Tom started with the company, it was a plastering business called Edward A. Filling. Eventually, it transitioned into an enterprise that focused on interior plastering, sheet rock and ceramic tile installation. Not long after, the decision was made to concentrate completely on the tile side of the business. In 1991, the name was officially changed from Edward A. Filling to Filling Marble & Tile, Inc.

Filling Marble & Tile, Inc., was one of the first companies to own a waterjet, striving to stay on the cutting edge of ever-changing demands in the industry. Over the years, FMT’s fabrication shop grew, enabling the company to fabricate just about anything in addition to countertops, vanities, or thresholds of natural and manmade stone. Granite is the most-often-requested material, but the company has also fabricated marble, travertine, quartzite and quartz. The slab yard has over 300 different materials to choose from at present, ranging from soft and snowy whites – today’s most popular color – to the most vivid blues.

In 2009, after creating a successful tile, marble and granite company, Tom and Rose retired, passing the torch – or the trowel – to Rattigan and Wigglesworth. President Rattigan manages the day-to-day operations, including consulting with general contractors, homeowners and customers, along with estimating residential jobs and overseeing estimating of commercial jobs. Wigglesworth runs commercial jobs and oversees production in the shop, which includes several full-time employees. He has served NTCA on its board of directors.

FMT is a WBE Certified business – Women’s Business Enterprise. WBE Certification means that the business is at least 51% owned by a woman or women; female owners fund and manage the business, and demonstrate the ability to perform in the area of specialty or expertise without the reliance on either the finances or resources of a non-female owned firm. Rattigan is involved in every aspect of the business.

1-fivestar-1114In the last few years, as a result of the recession and surrounding states opening casinos, Atlantic City’s workload has drastically declined. FMT still does quite a bit of repair and small-scale renovation work in Atlantic City, but the glory days of tower building have long passed.

2-fivestar-1114Once this trend ended, Filling Marble & Tile reinvented itself yet again. FMT revamped its structure into a predominantly residential company, and opened the Filling Marble & Tile Retail Outlet, which Rattigan’s and Wigglesworth’s daughter Allison manages. The outlet provides a residential one-stop shop, where customers can select flooring, countertops and backsplash materials all at the same location.

FMT has been part of NTCA for a number of years. Tom Ade was awarded the NTCA Ring of Honor in 2006 during the Total Solutions conference at the Las Vegas Hilton. Those recognized for this honor have made outstanding contributions to the ceramic tile, stone and allied products industries throughout their long and distinguished career.

3-fivestar-1114Attending Total Solutions Plus and Coverings aids the company’s ability to progress in the tile industry. Tom and Rose remain active in the organization, having made very close friends and met several great people through the years.