April 24, 2015

NTCA honors Jan Hohn, Eric Astrachan during Coverings 2015

The National Tile Contractors Association (NTCA), the world’s largest tile contractor association, recognized industry leaders at its Third Annual Awards Ceremony, during Coverings 2015 at the Orange County Convention Center in Orlando, Florida.

Over 200 guests were present to see the NTCA honor two exceptional individuals for their dedication and leadership in the tile industry.

Jan Hohn and Dan Welch, NTCA’s Chairman of the Board

Jan Hohn and Dan Welch, NTCA’s Chairman of the Board

 

This year, the NTCA’S 2014 Tile Person of the Year Award was presented to Jan Hohn of Hohn & Hohn of St. Paul, Minnesota. Jan is only the third woman to receive this award during the six decades it has been presented. For over 20 years, Jan has worked tirelessly as a one person, high-end residential tile and stone installation company. She has dedicated herself to the trade, serving as President of CASTA (Twin Cities Local Tile Contractors Association), NTCA Board Member, NTCA Technical and Methods and Standards Committee Member and most recently, as Chairperson of the NTCA’s Training and Education Committee. Jan also became the first woman to become a Certified Tile Installer by the Ceramic Tile Education Foundation in 2009. Jan’s attention to detail, artisanship, knowledge and commitment to the industry have also earned her the prestigious NTCA Five Star Contractor certificate.

 

 

NTCA President James Woelfel, Eric Astrachan, Joe A. Tarver and Bart Bettiga, NTCA Executive Director

NTCA President James Woelfel, Eric Astrachan, Joe A. Tarver and Bart Bettiga, NTCA Executive Director

 

Eric Astrachan, Executive Director of the Tile Council of North America, received the prestigious Joe A Tarver Lifetime Achievement Award, offered to a leader in the tile and stone industry who dedicates his/her career to advancing our trade.  Eric has made significant contributions to the industry including incorporating both Canada and Mexico into the Association, the development of the Green Squared program and the expansion of the TCNA Handbook and ANSI Standards. An example of his passion for creating unity is exemplified by the Tile Council becoming an even stronger partner in the NTCA, CTDA, TCAA, CTEF and the Tile Heritage Foundation. Eric is an integral part of Total Solutions Plus, which brings together all industry associations for their respective meetings, creating unique industry networking events and leadership conferences. Joe Tarver himself was in attendance to participate in Eric’s recognition.

NTCA Member Spotlight – March 2015 – Willoughby Tile

custom-sponsorWilloughby Tile:
boutique-style installation brings high level of service, design and expertise to San Rafael community

By Lesley Goddin

willoughby_logoNestled in the affluent coastal city of San Rafael, Calif., is Willoughby Tile (www.marintilesetter.com), owned by Ryan Willoughby, a first-generation tile setter. This small, boutique installation contractor has a tightly knit group of 4-6 team members who install beautiful tile and stone products for high-end remodeling projects in Marin County and San Francisco, primarily baths and kitchens.ryan_willoughby

“As both owner and an installer in the company I keep my finger on the pulse of each project,” Willoughby said. “We bring a high level of customer service, craftsmanship, design, and knowledge to our projects and by staying abreast of industry standards I can make sure my installers are given both the knowledge and products that will help them achieve a high quality installation.”

Willoughby has been a NTCA member for four years, finding particular value in what the association offered someone new to the trade.

1-willoughby“As a first generation tile contractor I found myself with questions from time to time, and when I found the NTCA, I found the answers,” he said. “I’ve found so much value in the NTCA, I don’t know where to start: the knowledge, the networking. I’d have to say the passion for the trade that I find in my fellow members is both humbling and inspiring. It is contagious and drives me to be a better contractor and member.“

His dedication to the association and what it offers continues with his work as Northern California State director for NTCA. And Willoughby recently partnered with NTCA Five Star Contractor Martin Brookes of Heritage Marble & Tile in nearby Mill Valley to sponsor a business-to-business Friday night educational program to foster education and networking amongst friendly competitors. The program, “How to Get Paid, Not Sued,” was presented by Sloan Bailey and Dylan Grimes of Flynn Riley Bailey and Pasek LLP. The event attracted over a dozen participants and productive discussion – so much so a future event is in the works.

2-willoughbyWilloughby is also passionate about installation excellence and was certified as a Certified Tile Installer through the Ceramic Tile Education Foundation exam in 2012. He hopes to add another industry-sanctioned credential by taking the Advanced Certifications for Tile Installers (ACT) exams this year as well.

The following projects are representative of the stunning work Willoughby Tile offers the Bay area clientele – projects that are built to be not just beautiful, but also to perform beautifully.

President’s Letter – March 2015

JWoelfel_headshotLearning from each other is an important value of membership in the NTCA.

I really enjoy sharing information at seminars during various industry shows such as Coverings, Total Solutions Plus and Surfaces/TISE West.

At TISE West In January, NTCA past president Nyle Wadford and I discussed how to bid, run and perform profitable work. Our 90-minute presentation covered documentation, communication, submittals, ordering of products, specifications and associated items involved in performing ceramic tile installation work.

The next morning, while I was driving back to Phoenix, I started thinking about the session. I realized that in a lot of these seminars we talk about all of the great and profitable points but we do not discuss what happens when we, as contractors, make a mistake on our estimate, proposal or bid, sign the contract and then realize when reviewing all of the documents – “Wow, I screwed up!” Believe me, we have made plenty of mistakes: missing wall tile heights or the number of bathrooms in a school, even transposing material numbers on a take-off. We all know any of these mistakes can potentially be very costly.

self_levelingSo to learn from my “expertise” in mistakes, here are some things I have done to minimize losses or to break even on a project:

First, I will sit down with the contractor or owner and discuss the fact that I have made a mistake on this project. I have had a few occasions where the contractor helped close the gap on my costs. A good contractor will respect the honesty.

Next, I visit the material supplier and ask for a little help; a few pennies a square foot always helps mitigate the impact of the mistake. The supplier has worked hard to get the specification and will appreciate the loyalty versus switching to lower-priced products.

warped_tileAnd finally, the most important thing I do is to make sure my best teams of mechanics install the project. This strategic move will accelerate the job and cut down on errors. Yes, there will be cost on the front end, but your punch list will be smaller and you’ll save that money on the back end.

To me, the two worst things that any tile contractor can do when he or she has made a mistake is to hide from the situation or try to cut corners in an effort to save money. This will only make things worse and expose you to liability. We all make mistakes when bidding work. It is part of the business.

wear_glovesWe try to minimize errors but when they are discovered we must be proactive, not reactive. Hit it straight on. Out-perform all of the other subcontractors on that job. By being up front, we have been able to turn a negative into positive, and actually earn new customers by being the best subcontractor on that job.

It sounds elementary, but we have to learn and make the best out of our mistakes.

James Woelfel
tile@artcraftgmt.com

 

Editor’s Letter – March 2015

Lesley psf head shot“Each of us is carving a stone, erecting a column, or cutting a piece of stained glass in the construction of something much bigger than ourselves.”
– Adrienne Clarkson

Here we are in March, poised between the busyness of winter markets in Las Vegas and regional shows around the country, and the big reunion we have next month in Orlando at the industry’s major show in North America – Coverings 2015, returning again to the Orange County Convention Center.

This issue is shaped and flavored by the cluster of industry conventions and conferences that took place in Las Vegas at the end of January – The Kitchen and Bath Industry Show (KBIS), the International Builders Show (IBS) and the International Surfaces Event West (TISE West), all in town at the same time and known as Design & Construction Week. This was the first year I got to visit KBIS – I’d heard so much about this show, and for good reason – it is a carnival of product and services, complemented so well by the offerings at IBS and TISE West.

Peppered throughout the stories and products in this issue are snippets from the show – new developments in electric floor warming launched or seen in Vegas appear in the Tech Talk radiant heating story; a look at the importance of installer certifications gleaned from observers at the Certified Tile Installer and Advanced Certifications for Tile Installers exams conducted at TISE West weave the Qualified Labor story; James Woelfel’s President’s Letter was inspired by his participation at show conference sessions; and of course the show review and new products, which come to you directly from the show floor.

I was struck also by the truth that underlies every conference and convention – they are a place for coming together with friends, business associates, meeting people face to face; and discovering new contacts on the show floor or after-show events. This is the deep truth that I’ve known for over 20 years of attending these shows. This year, new friendships were forged and old friends were missed in a constant rhythm of hello and goodbye that we who travel the trade-show circuit experience. Each convention or conference is a chance to say hello again, put faces to voices heard on the end of the phone or emails exchanged, reconnect and then return to our businesses renewed and reinvigorated for another few months until our next meeting.

For many of us, that next meeting will be in Orlando at Coverings, April 14-17. I am looking forward to seeing you there – or meeting you anew!

God bless,
Lesley
lesley@tile-assn.com

Helping Hands – February 2015

helping_hands_graphic

MRC/TPFH recognize Florida Tile for 10 years’ partnership

Mountain Re-Source Center (MRC) and Tile Partners for Humanity (TPFH), the tile industry partnership that is part of MRC, recognized Florida Tile for 10 years of partnership and support of community improvement projects through generous donations of ceramic tile.

0215_hhMRC and TPFH met Florida Tile employees at the company’s corporate headquarters in Lexington, Ky., last December to personally thank them for the incredible impact of the donations and the involvement of the company. They also presented CEO Michael Franceschelli with a marble plaque thanking Florida Tile for its ongoing partnership.

Florida Tile has donated to TPFH and MRC since 2004, when it provided 895 sq. ft. of floor tile for two Habitat for Humanity homes in Atlanta, Ga. Since then, the company has donated more than 800 loads of tile that have gone to more than 20 states, 40 nonprofit organizations, and 15 countries.

Central West Virginia Outreach Center in Gassaway, W. Va. and Operation Compassion in Cleveland, Tenn., have also benefited from Florida Tile’s generosity, and representatives were present to express thanks to the tile manufacturer.

Herb Miller, executive director of MRC and TPFH, said the partners wanted to demonstrate just how much the donations have meant and to underscore the importance of the longevity of the partnership. He congratulated Florida Tile on its 60th anniversary in 2014 and said the company has done well to focus both on business and supporting communities.

“Florida Tile is one of our longest-standing partners and they have truly made a difference in the lives of thousands of families.  We work with nonprofit partners around the country and tile is one of our most-requested items. We’re grateful that Florida Tile understands the value of donating and the good that their tile does in so many communities. They are one of our core donors and we couldn’t do what we do without them!”

Florida Tile CEO Franceschelli was pleased to have the opportunity to support MRC and its partners.

“Our working partnership with Mountain Re-Source Center is very important,” Franceschelli said. “It provides a simple, functional method for helping local communities. It is also important for Florida Tile, which is owned by international tile manufacturer Panariagroup, to be able to reach more distant communities in need. The affiliation with Mountain Re-Source Center enables distribution of materials internationally as well, including to regions such as Central and South America, the Caribbean and Eastern Europe.”

Diane Hancock, director of the 6th Congressional District, thanked Florida Tile for its incredible community support on behalf of Kentucky Gov. Steve Beshear. She presented Franceschelli with a letter from the Governor recognizing the company’s contributions to both the local economy and to communities around the world. She also gave him a pewter mint julep cup from the office of the Governor.

Benefits Box – February 2015

NTCA Partnering for Success

0215-vouchersPartnering for Success is a continually growing exclusive benefit for NTCA members. Manufacturing sponsors of this program feel so strongly about the value NTCA provides, they have agreed to offset membership investment by providing product vouchers good for varying levels of product or services from the sponsor.

As a paid new or renewing contractor member of the NTCA, you can choose $1,800 of FREE product vouchers of the $4,500 that is available – almost $300 in benefits more than what was offered last year. Each year this program continues to grow as more sponsors come on board.

In 2014, a record number 5,781 vouchers were issued to new and renewing members for a value of $902,450 – nearly one million dollars in available product. This is a tremendous benefit, giving you money right off your bottom line on products you may use every day or products you’ve been yearning to try. Since the voucher benefit is over three times the cost of annual membership, this is truly a win-win program.

Participating sponsors for 2015 include: Alpha Professional Tools, American Olean, Aqua Mix, ARDEX Americas, ATR Leveling, Compotite/Composeal, Custom Building Products, Daltile, Dependable Bagging, Florida Tile, LATICRETE, MAPEI, Marazzi USA, Mark E Industries, Metropolitan Ceramics, Noble Company, National Gypsum, NuHeat, OceanCare Products, Proflex, QEP, Rubi Tools, Schluter Systems, Spray-Lock, SunTouch, TEC/H.B. Fuller Construction Products, Texrite, University of Ceramic Tile & Stone, USG, VanHearron, and Warmly Yours.

If you are interested in membership, contact NTCA assistant executive director Jim Olson at jim@tile-assn.com or 601-939-2071. Or visit NTCA’s brand-new, user-friendly website at www.tile-assn.com.

New Member/Five Star Contractor Spotlight – February 2015

custom-sponsorElite Tile Setters
South Jordan, Utah

Since: 1998

NTCA5starcontractorSpecialty: Commercial, new construction and high-end remodels.

Website: www.elitetilesetters.com

When Stan Platt started Elite Tile Setters (ETS) in 1998, he was looking for a way to get through college and take care of his young family. The business quickly grew and his wife, Amy, soon took over the financial and administrative duties. Word spread and jobs rolled in.

Matt Newbold was an early hire and became a key building block for the team. Newbold takes point when it comes to innovation and technology. His uncanny ability to keep up with all of the options and proper application and techniques is a huge asset.

0215-platts“If you want to be a part of the Elite Tile Setter team, you better love what you do and be passionate about sharpening your skills and embracing new ideas,” Newbold said. “Let’s face it, if you’re bored with your work it will show.”

The enthusiasm of the Elite Tile Setter team is infectious especially with homeowners. That’s the magic that’s earned the ETS team the trust of builders and homeowners all over Utah and even a few in Hawaii.

In order for Elite Tile Setters to continue to grow, the company finds and develops talent through weekly training and mentoring. It hires not just experienced, qualified setters who are creative with an eye for detail, but setters who know how to work. The culture of the company is such that team members feed off each other to do a little more, be a little more precise, and take responsibility.

“It’s all about trust, responsibility, and communication,” Platt remarked. “They know I trust them. They also know they’re responsible to me and, more importantly, to each other.”
If communication starts breaking down, Platt likes to take the picture of the porcupine off the office wall and review the parable of the porcupine, as a reminder of why teams are important. (See sidebar for the fable.) It always gets a few good-natured eye rolls and groans, but ETS staff knows being a team takes work.

0215-sidebar-parableThe solid relationships extend beyond the ETS team in maintaining good rapport with a network of manufacturers and distributors. Answers come straight from the source – no guesswork.

Newbold is straightforward regarding these relationships. “They’re critical to our business,” he said. “I’m not going to gamble with a client’s project. When we have questions, we’re going to get answers and do it right.” General contractors love these connections because it means things happen on time and the work is reliable. Homeowners love the look and function of their new tile.

The Elite Tile Setters team members are excited about NTCA training and industry-sanctioned certification. They take their craft seriously (they rarely take themselves seriously, but that’s another story). Their professionalism pushes them to learn more and stay current.

The Certified Tile Installer program from CTEF plays right into that attitude. The team benefits from the training of the certified installers as they share and help others prepare for certification. The CTI certification and Five Star Contractor credentials also add to their already Elite status.

“We’re proud to be the first in Utah,” Platt said. “You can’t lead from behind.”

As the NTCA state rep, Platt has a particular interest in certification. He understands that raising the bar for all setters is crucial to the growth of the industry, not just ETS. That education extends to builders as they learn more about the importance of the system under the tile: work that experienced, Certified Tile Installers do on a daily basis.

0215-fivestar-1Project Spotlight Hackett Construction & Design

The Salt Lake City job for Hackett Construction & Design that the Elite Tile Setters team just completed is a good example of the high-end home work that ETS is known for. Working closely with lead designer Annie Hackett, Platt had a number of layout and design challenges to work through, selecting and installing porcelain tile and wood flooring throughout the house. The project includes five bathrooms, three washrooms, a spiral staircase and a glass tile backsplash in the kitchen. The kitchen and master bath are the real showpieces.

0215-fivestar-2The elegant large-format glass tile backsplash in the kitchen was a challenge due to the large-format glass, which had some warpage and needed to be cut. This dark glass accents a clean, contemporary look in the kitchen.

ETS installed a heated floor system throughout the master bath, including the bench in the steam shower. The challenge was finding a low-profile heated floor system that would create a smooth transition between the bathroom tile and the low-profile carpet in the master bedroom. The oval, jetted tub is surrounded by metal and glass mosaic, so it required installing different materials in the same piece, and finding a thinset that coordinated with both glass and metal.

0215-fivestar-3While the color palette throughout the house is consistent, the materials and feel vary from room to room by changing the layout of tile to customize each area for a very custom job. Recognizing ETS as experts in the industry, the homeowners and the designer gave ETS freedom to design the layout and features.

0215-fivestar-4 0215-fivestar-5

President’s Letter – February 2015

jw headshotAs most tile contractors do, our company gears up for the new year by reviewing the status of our tools; our trucks, tile saws, grinders, trowels, and installation standards. Yes, I did say installation standards.

Why do we review installation standards? Because we need to know what standards have changed and make sure we are installing our tile in compliance with the updated standards. This is especially important in today’s litigious society.

We examine the following standards:

ansi_coverThe American National Standards for the Installation of Ceramic Tile (ANSI A108, A118, and A136) [Printing Reference: 20013.1] are the “specifications” of our industry. The ANSI standards define what setting and grouting materials we should use for tile installations. They also prescribe the workmanship standards that need to be attained in ceramic tile installations.

tcna_cover-15The TCNA Handbook of Ceramic, Glass and Stone Tile Installation shows us how the tile should be installed. These are the “plans” of the ceramic tile industry. The TCNA Handbook cites the tested methods for many types of tile installation and shows illustrations of those methods.

These standards are written for architects, designers, general contractors and tile contractors in an effort to help all players in the ceramic tile industry communicate clearly and ensure successful installations. Yet, I have found that a lot of tile contractors view the standards as a set of rules that are designed to penalize them.

Why is this? I believe it’s predominantly because most tile contractors have not opened one of the manuals to see what’s really in there. Essentially, it’s the fear of the unknown.

Since I have been working on TCNA and ANSI committees for 15 years, I am a proponent of the standards. Standards keep me out of trouble and keep money in my pocket. They also help me get quality work. If I can explain to the owner, general contractor or architect the method I can use to ensure a successful tile installation, and the reasoning behind it, they have confidence in me, and in my company.

I’ve seen the damage in not knowing the standards. In the past two years, I have served as an expert consultant in three separate lawsuits over failing tile installations that could have been avoided. In each of these court proceedings, both the TCNA Handbook and the ANSI A108 manual have been referenced as the standards that were not met. Because of this, the tile contractor lost each of these cases.

ntca_rm-cvr-15Another great tool is the NTCA Reference Manual. It helps us, as tile contractors, be proactive professionals by helping us solve issues in the field before they get out of hand. The NTCA Reference Manual’s cause/cure/prevention format spells out warning signs to tile contractors to stop problems before they start. The white papers and letters to contractors, owners and architects contained in the NTCA Reference Manual bring potential problems to everyone’s attention, which helps us all communicate better and provide the groundwork for a successful tile installation.

So take some time to review the ANSI A108 standards, the TCNA Handbook, and the NTCA Reference Manual. The time investment you make will bring positive returns in the field and in your bottom line.

James Woelfel

P.S. Renewing your NTCA membership ensures you get both the newly-edited 2015 NTCA Reference Manual and the 2015 TCNA Handbook when they become available. Log on to NTCA’s secure site to renew: www.tile-assn.com.

Editor’s Letter – February 2015

Lesley psf head shotHappy New Year! “What?” you may be thinking. “Lesley is a month behind!” Au contraire, my friends. February marks the Chinese New Year 4713, and 2015 is the year of the Sheep, Ram or Goat. After last year’s Year of the Horse – one of action and activity that sometimes spiraled into chaos – the Year of the Sheep promises ease, peace, harmony, intimacy, family, gentleness, love, tranquility, creativity and an appreciation for art and beauty.

I don’t know about you, but I think the world could use a little more ease, harmony and tranquility. Sign me up!

sheep-iconAnd it seems to me that the promise of the Year of the Sheep is great news for contractors in the business of crafting beautiful, long-lasting works of art with tile and stone installations. Apparently the Year of the Sheep will unleash appreciation for beauty, perhaps with homeowners and commercial establishments yearning to bring a fresh new look to their surroundings – and who better to bring that to fruition than the membership of NTCA who weave artistry and installation excellence into practical, functional beauty?

All that tranquility doesn’t edge out excitement. We at NTCA have new programs and plans afoot – and just for a taste, take a look at our newly designed and truly interactive website at
www.tile-assn.com.

Our Partnering for Success voucher program now offers each new and renewing member $1,800 of vouchers to be selected out of a possible $4,500 bank of choices from sponsor companies to offset membership fees and either explore new products or get a break on favorite materials. And in April, the industry returns to Orlando for Coverings 2015, with a fantastic lineup of conferences (see related story in this issue), exhibits and more in store. NTCA has an exciting development in the works – details will become available as we get closer to Coverings!

The Year of the Horse 2014 brought great things, personally and professionally. In fact, we just calculated the final figures for NTCA membership in 2014, and discovered we exceeded our goal of 1,000 members by 28 – with a total of 1,028 members when the books closed on December 31. This growing network of quality-minded contractors only makes the industry stronger and creates more of a voice for contractors in the field and in the trenches, dealing with new products (like thin porcelain tile) and new technologies.

I’m looking forward to see how the gains of 2014 mellow and mature in the harmonious Year of the Sheep 2015. The Chinese New Year doesn’t start till February 19, so if the excitement of the Year of the Horse is still keeping you awake at night, instead of counting sheep, try counting the ways NTCA can help you make the most of this auspicious year.

God bless,
Lesley
lesley@tile-assn.com

New Member/Five Star Contractor Spotlight – January 2015

custom-sponsorFor 2015, we broaden the focus from our Five Star Contractor Spotlights to shine a light on the fantastic things NTCA members are doing throughout the association. But first, we have a few new Five Star Contractors we want to introduce, so this month, we focus on Visalia Ceramic Tile, which became a Five Star Contractor right before Total Solutions Plus last year.

NTCA5starcontractorVisalia Ceramic Tile
Visalia, Calif.
Since: 1985
Specialty: Specialty: New construction and/or remodels of commercial, residential and industrial projects, both private and public.
Website: www.visaliaceramictile.com

In 1959, Tony and Betty Martinho started their journey of a new marriage as well as building their business future in ceramic tile in the small town of Tulare, Calif. The Martinhos were blessed with 11 children in the following 12 ½ years. By 1972, Tony owned his own small business installing tile. After years of unsuccessfully urging a colleague to set up a store in Tulare County, Tony and Betty quit installing to start the first tile retail business in Visalia, Calif., just 10 miles up the road. American Ceramic Tile & Supply is still thriving today, with over 40 stone and tile suppliers, and hundreds of tile choices in various sizes, colors, textures, and materials in stock for immediate installation, with special orders arriving within days.

1-5star-0115In 1985, Tony and Betty, together with the help of their adult kids began installing tile again, and Visalia Ceramic Tile, Inc. (VCT) was established. At one time, four out of six sons were installing tile, and four out of five daughters were working in the office and showroom.

In 1993, Tony and Betty sold the company to four of their children, who continue to own and lead the company today. Tony passed away of cancer; Betty is enjoying her retirement at home with numerous hobbies, and pride in her grandchildren and great grandchildren. Over the years, the success of VCT has been established on several ethics that Tony and Betty taught their kids: serve people, build lasting relationships and treat your employees like family – the legacy of Tony and Betty’s vision.

Today, the family business employs over 75 people. Although the company has grown outside of the Martinho family, the family atmosphere continues to be very visible today. The growth of the company is not only reflected in the employee count but also in VCT’s territory, which has reached beyond the San Joaquin Valley to include the Central and Northern Coastal areas of California.

2-5star-0115Traveling throughout California, VCT averages about 500 projects per year, which include new construction and/or remodels of commercial, residential and industrial projects both private and public.

VCT’s reputation in California has been built on the service that is provided for customers through performance, quality, timeliness and collaboration with other professionals such as suppliers, architects, general contractors, sub-contractors, designers, and owner representatives.

In September 2013 the CTEF certified 23 VCT installers as Certified Tile Installers! An interesting “first” occurred while conducting the CTI test at VCT facility: in the five year history of the CTI program, VCT set a record for having the largest number of installers from the same company who were tested at the same time over the two-day period.

3-5star-0115“Becoming one of the newest Five Star Contractors is very rewarding for our company,” said Visalia’s Debbi Barton. “We are honored to be a part of an elite group of tile contractors in America. We look forward to how the future of being a Five Star Contractor will benefit VCT. The knowledge gained by attending the Total Solutions Plus Seminars has benefited the company in connecting with other members who can relate to our operations. The training and education that is shared gives new direction in our times of change. Sharing the knowledge and stories from each contact is motivational and inspiring.”

Project spotlight

4-5star-0115VCT spent three months on a recent project: a professional three-story building in Fresno, Calif. This building has 15,000 sq. ft. of polished marble and porcelain tile installed on interior floors, columns, walls and restrooms. Installation included waterproofing, lightweight thin-set mortar on a mortar bed for floated floors, with edge profiles for a finished appearance.

The level of pride founded by Tony and Betty resonates in the business today as the business grows and moves into the third generation of the family business.