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NationalTileContractorsAssociationwww.tileletter.comSeptember2014ontHecovermaPeicpFlyingwithstyleTheinternationalterminalatChicagosOHareAirportgetsnewlookqudlbJohnsonCeramicTilethtThinporcelaintilesstreamlineDallasatriumrenovation PROMAfeaturesafulllineofhigh-performancesurfacepreparationandtileandstoneinstallationsystems.NomatterwhattheinstallationconditiontileorstonetypeorproductivitydemandsPROMAhastherightsolutiontotyourneeds.Visitwww.proma.usorcalltoll-freeat1.866.51.PROMA77662formoreinformationonPROMAproducts.PROMBRXDPROVIDESHIGH-PERFORMANCEWATERPROOFINGINNEARLYANYENVIRONMENTINTERIORWETAREASSUCHASTUBANDSHOWERSURROUNDSSUBMERGEDAPPLICATIONSSUCHASPOOLSANDFOUNTAINSEXTERIORAPPLICATIONSSUCHASBALCONIESANDTERRACES wUseforwaterproongunderneathtileorstoneininteriorandexteriorinstitutionalcommercialandresidentialoorwallandceilinginstallationswUseinwetareassuchastubandshowersurroundskitchenandfoodprepareaslaundryroomsandbalconiesorterracesoverunoccupiedspaceswSuitableforsubmergedapplicationssuchaspoolsspashottubsfountainsandwaterfeatureswIsolatesshrinkagecracksinplaneupto3mm18widewhenusedincombinationwithPROMAbermeshwCompatiblewithallpolymer-modiedthin-setmortarswPremixedreadytouseandapplieseasilywithatrowelrollerorabrushwRapid-dryingformulaallowsforfasterinstallationoftileandstonewRatedforExtra-HeavyDutyservicewBondstoproperlypreparedstainlesssteelmetalandABSdrainassemblieswWillnotpromotemoldmildeworbacteriagrowthwNoVOCwLowodornon-ammablewExceedsANSIA118.10requirementsforthinload-bearingwaterproongwExceedsANSIA118.12high-performancestandardsforcrackisolationwhenusedwithPROMAbermeshwContributestoLEEDobjectivesandrequirementsFastereasierbetterWaterproong.IntroducingPROMBRXDanextra-heavydutywaterproongandcrackisolationmembranethatraisesthebarforperformance.10 newsyouneedtoknowDedicatedtoeducationandindustryserviceFeatureStory26Inthisissue...38FiveminuteswithMarcoLudwigSchluterSystemspresident54QualiedLaborJohnsonCeramicTileclaimingcredibilitywithcerticationByTerrynRutford62ThinTileThinporcelaintilesstreamlineDallasatriumrenovationSponsoredbyMAPEICorporation76HelpingHandsTileindustrymemberslendahandthroughTilePartnersforHumanity80FloorCoveringsLeadershipCouncilhasinauguralmeetingidentiesindustrysmostcriticalissuesfeaturestoryMAPEICorporationFlyingwithstyletheinternationalterminalatChicagosOHareAirportgetsanewlooktileletter.comONLINENOW76546438September20142TileLetterSeptember2014 THEOFFICIALPUBLICATIONOFTHENATIONALTILECONTRACTORSASSOCIATIONBARTA.BETTIGApublisherbarttile-assn.comLESLEYA.GODDINeditorlesleytile-assn.comMICHELLECHAPMANartdirectoradvertisingsalesmichelletile-assn.comMARYSHAW-OLSONadvertisingsalesmarytile-assn.comMailingAddressP.O.Box13629JacksonMS39236U.S.A.ShippingAddress626LakelandEastDriveJacksonMS39232Tel601-939-2071Fax601-932-6117Websitewww.tileletter.comwww.tile-assn.comDepartments6Welcomenewmembers8NTCATileStoneWorkshopsschedule12Editorsletter16Presidentsletter20AsktheExpertsSponsoredbyLATICRETEInternationalInc.22BusinessTipAhappyworkerisaproductiveworkerByMarilynTamPh.D.andEdRigsbeeCAESponsoredbyMAPEICorporation44TechTalkTilenotmanufacturedtoindustrystandardsSponsoredbyTECH.B.FullerConstructionProducts58FiveStarContractorSpotlightFiveStarContractorsriseabovecompetitionwithdedicationknowledgecredibilitySponsoredbyCustomBuildingProducts70TCNAHandbookHighlights2014TCNAHandbookTileInitiativeinsertofferswealthofinformation86NTCANews90IndustryNews98NewProducts104AdvertisersIndexTheNationalTileContractorsAssociationInc.isanequalopportunityassociationandseekstoincludequaliedindividualsandbusinessesinallphasesofitsactivities.TheNationalTileContractorsAssociationInc.doesnotdiscrimi-nateonthebasisofracecolorreligionagesexsexualorientationnationaloriginveteranstatusordisability.TheNationalTileContractorsAssociationInc.seeksopportunitiestoincludethesegroupsinitsprogramsandactivities.TileLetterisafreesubscriptiontothetilestoneandalliedproductsindustries.Tosubscribevisitwww.tileletter.com-clickonAdvertisersSubscribers-clickonSubscribe.Tomakeaddresschangesorunsubscribepleasesendanemailtowebmastertile-assn.com.TILELETTEREDITORIALPOLICYTileLetteristheofcialpublicationoftheNationalTileContractorsAssociationInc.NTCA.TileLetterprovidesamediumforexpressingviewsandopinionswithoutapprovingdisapprovingorguaranteeingthevalidityoraccuracyofanydataclaimoropinionappearingunderabylineorobtainedorquotedfromanacknowledgedsource.StatementsoffactandopinionaremadeontheresponsibilityoftheauthorsaloneanddonotimplyanopinionorreecttheofcialpositionofNTCA.NTCAwouldnotbepossiblewith-outthededicatedserviceofourboardandcommitteemembersandregionalandstatedirectors.Meetthesededicatedvolunteersbyvisit-ingwww.tile-assn.comandclickingonAboutUs.Youcanalsondinfor-mationandacontinuallyupdatedlistofFiveStarContractorsatwww.tile-assn.comclickonFindaTileContractororConsultant.4TileLetterSeptember2014 CERAMICPORCELAINGLASSMETALNATURALSTONEQUARTZ2014Dal-TileCorporationCREATEAROOMOFDISTINCTIONEveryprojectisuniquethetileyouchooseshouldbeaswell.WhenyourcustomerswantthebeautyofvintagewoodbutthedurabilityofporcelaintiletheidealchoiceisSeasonWoodfromDaltile.Perfectforcreatingastrikinglookitwilladdadistinctstyletoanyspace.FormoreinformationonSeasonWoodorotherDaltileproductsvisitdaltile.com.PhotofeaturesSeasonWoodOrchardGreyin6x488x4812x48and24x48.ADivisionofMohawkIndustries ThesemembersrecentlyjoinedNTCAPleasetaketheopportunitytowelcomethoseinyourregiontotheNTCAfamilyWELCOMENEWMEMBERSCONTRACTORMEMBERSAccentTileRickDavisOrlandCA530-865-2264ricknewagerealtyyahoo.comAcmeCeramicTileCo.DanielWinnSalisburyMD410-341-4300acmeceramictilecogmail.comBillJarvisTileStoneInc.BillJarvisAndersonCA530-305-7737billjarvistilegmail.comBrooksTileMatBrooksCarmichaelCA916-721-1232mbrooksbrookstile.comCitadelPremiumDesignCynthiaMitchellW.SacramentoCA916-373-7550cmitchellcitadelpremiumdesign.comCommercialFlooringServicesInc.WillieWalkerHuntsvilleAL256-722-9302williamcommercialooringservices.comCustomTileServiceLanceMayfeldReddingCA530-222-4676mayf5reddingclearwire.netFloorsbyBeckersJohnBeckerNewBrightonMN651-636-1100jbeckeroorsbybeckers.comGraybowTileInc.MikeGraybowNormalIL309-825-2972mgrabow5aol.comJasonS.BellProfessionalTileInstallerJasonBellEastonMD443-205-9241jsb2355yahoo.comMichaelPalmerFlooringInc.MichaelPalmerSaintCloudFL407-957-3500Michaelmpf.netOCFloorGalleryMikeCordovillaOceanCityMD410-213-9234mcordovillaocoorgallery.com6TileLetterSeptember2014 TheFloorShowDanSchilleWinnipegCanada204-226-4298dansthefoorshow.comTRCFlooringSolutionsSheriPorter-NelsonOlneyMD301-318-9680estimatingtrcfoors.comVanPeltTileNathanVanPeltGrandJunctionCO970-208-6196nvanpeltgmail.comVinceContrerasTileCo.Inc.VincentContrerasCottonwoodCA530-347-5989contiledigitalpath.netDISTRIBUTORMEMBERSGulfTileCabinetryFrankGarciaTampaFL813-251-8807frank.garciagulftile.comForinformationaboutjoiningNTCAvisitthewebsiteatwww.tile-assn.comcontactJimOlsonat601-939-2071oremailhimatjimtile-assn.com.TileLetterSeptember20147 NTCATileStoneWorkshopspresentedbyGeraldSloanMichaelWhistlerOCTOBER7Daltile6323AirportFrwy.SuiteAFt.WorthTX917-831-6935BenReddingben.reddingdaltile.comOCTOBER8Daltile4150-BI-30MesquiteTX972-613-4711TyHollowayty.hollowaydaltile.comOCTOBER9Daltile1300E.PlanoParkwayPlanoTX972-578-1600PeterBiodockpeter.biodockdaltile.comOCTOBER14Daltile195BusinessCentreDriveDestinFL850-837-5508HeidiBurtonheidi.burtondaltile.comDaltile11850HempsteadHwy.Ste180HoustonTX713-956-1900NathanPeeblesnathan.peeblesdaltile.comOCTOBER15Daltile108E.StateStreetJacksonMS601-853-2714ChuckMertzchuck.mertzdaltile.comDaltile3795W.CardinalDr.Suite100BeaumontTX409-840-9447FordHanksford.hanksdaltile.comOCTOBER21Daltile2515BrocktonDriveAustinTX512-837-7080BrianCainbrian.caindaltile.comOCTOBER22Daltile6702KramRoadCorpusChristTX361-855-4558IsraelAlanizisrael.alanizdaltile.comNTCAsTileStoneWorkshopsareagreatopportunitytostayabreastofthelatesttechniquesandsystemsfortileandstoneinstallation.WorkshopsnowincludeinformationonthemanychangesintheTCNAHandbookforCeramicGlassandStoneTileInstallationlivedemonstrationsandanopenforumateveryevent.Visitwww.tile-assn.comforaworkshopscheduleorcheckeachissueofTileLetterforupcomingeventsinyourarea.8TileLetterSeptember2014 ITSTHELASTTOOLUSEDWHYNOTUSETHEBESTItsthebestspongewehaveeverused.TerryMorrisonGroundZeroFlooringOakleyUtahSince1968WehavegottenmorecomplimentsonthequalityofArmalyProPlusgroutingspongesthananyotherspongewehaveevercarried.EricBarnhillContractSalesSanDiegoMarbleTileSanDiegoCaliforniaWeareveryimpressedwithhowwelltheArmalyProPlusgroutingspongeworksrightoutofthepackage.Itseasytouseandleavesnicefullgroutjoints.Italsopicksupmoregroutresiduesavingalotoftimeonthesecondwashwhichmakespolishingfasterandeasier.OnbehalfoftheapprenticesWayneMcAdamsCoordinatorJointApprenticeshipCommitteeLocal18TileMarbleTerrazzoInternationalUnionofBricklayersAlliedCraftworkersFromthetimeofgroutingwithArmalynaturalspongestoourArmalyProPlusHDQgroutingspongesoftodayourproductshavestoodthetestoftimeforover100years.2010ArmalyBrands.ArmalyProPlusVac-U-PakandtheGREENcoloroftheEpoxyGroutWipearetrademarksofArmalyBrands.1-800-772-1222VisitWheretoBuyatwww.armalybrands.com ThankyouforyourPremiumSponsorshipoftheNTCATileStoneWorkshops.ThankyouforyourPremiumSponsorshipoftheNTCATileStoneWorkshops.www.nationalgypsum.comwww.schluter.com10TileLetterSeptember2014 www.emser.comCitadelCitadelhassubtleveiningandaminimalisticstonelook.OfferedinabroadrangeofsizesandcolorsCitadelisversatileandcanbeusedbothforcommercialorresidentialuseinareasofmodernortraditionalstyle.ColorsfromtopleftIvoryOliveGreyBottomBeigeBrownBlack OneofthethingsIloveaboutthisindustryisitsgoodworks.Notonlyistherealotofexcellentcraftsman-shipandgoodworkdoneonproj-ectsbutthereisalotofworkdoneforthebettermentofothers.WhatImreferringtoarethegen-erousdonationsofdifferentcom-paniesandmembersoftheindus-tryforexcellentcausesraceseventstournamentsfordifferentcharitiesrafesandfundraisingforongoingeducationandelevationofthecraftoftilesetting.AndIamalsoreferringtothetremendousgoodworkdonebyTilePartnersforHumanityMountainRe-SourceCenterandthosewhocontributetimetalentandtreasurestoit.TilePartnersforHumanityTPFHwasformedin2002whenCurtRappCEOofTheTileDoctorandGrayLaFortuneexecutivedirec-toroftheCeramicTileInstituteofAmericapartneredwithHabitatforHumanityHabitatanon-protorganizationthatbuildsrehabilitatesrepairsandimproveshomeswithfamiliesinneed.TPFHpledgedtoprovide1.25millionworthoftileindustryproductsandservicestoHabitatafliatesoverave-yearperiod.AftermeetingthatpledgeTPFHsuccessfullyrepeateditandthenmadeathirdpledgetoprovide5millionworthofmaterialsandlabortoHabitatpartnersin2010.RappandLaFortuneworkedwiththeTileCouncilofNorthAmericaCeramicTileDistributorsAssociationCeramicTileEducationFoundationNationalTileContractorsAssociationandTileHeritageFoundationtoguideTPFHanddirectmorethan18millionofmaterialsandservicestoHabitatforHumanityandothernonprotpartnersoveraneight-yearperiod.TPFHmergedwithMountainRe-SourceCenterMRCanonprotorganizationworkingtoplacedonationsofbuildingmateri-alsandotherproductswithnon-protpartnersaroundthecountryinJuneof2011carryingonthemissionthatTPFHhadestablished.TPFHandMRCworkwithHabitatEDITORSLETTERLesleyA.GoddinIbelievethateveryhumanmindfeelspleasureindoinggoodtoanother.ThomasJefferson12TileLetterSeptember2014 MK-212ProfessionalTileandStoneSawsMADEINUSATheMK-212seriesofferstheMK-212-4witha10bladecapacitylengthofcut30diagonalcut24anddepthofcut2.TheMK-212-6hasa12bladecapacitylengthofcut72diagonalcut42anddepthofcut3.Bothbladeguardsaccommodatea10profilewheel.TheMK-212isportableandlightweightandbuiltwithprecisionandaccuracy.Phone1.800.421.5830mkdiamond.com1BrandMadeinAmericaRoller-bearingcarriagerunsonastainlesssteelrailPlungecutcapabilityforscoringorcuttinglargetile2HP120VDirectDriveMotorisfullyenclosedTiltingHeadallowseasyandprecise22and45mitercutsOptionalSideTableprovidessupportforlargertilesandstoneOptionalwheelsmakestransportationeasy afliatesaswellasothernonprotsworkingtoimprovecommunitiesortorebuildafternaturaldisasters.Tilemanufacturersanddistribu-torshavedonatedtileinstallationmaterialstoolsandotherprod-uctstothiscausefordirectuseonprojectsortobenetHabitatthroughretailsaleintheorganiza-tionsReStores.Youcanreadaboutsomerecentprojectsonpage76ofthisissueinourHelpingHandsstory.InadditiontilecontractorshavedonatedgoodsaswellastimeandlabortoeitherinstalltileinHabitathomesorworkalongsidevolunteersandHabitathomeownersteachingthemhowtoinstalltileintheirownhomes.Thiswidespreadindustryefforthasprovidedbeautifuldurabletileforhomesandcommunityimprovementprojectsacrossthecounty.AndtheeffortsofTPFHMRCdontendthere.Ifyouveeverattendedatradeshowyoumayhavewonderedwhathappenstoallthedisplaysoftileandprod-uctyouseeontheshowoorafterthelightsgodown.TPFHMRCworkswithshowmanagementandindividualexhibitorstobesurethesematerialsaredivertedfromlandllintothebestusepos-siblebuildingmaterialsfordeservingnonprotsorproductsthataresoldthroughHabitatReStores.Executivedirec-torHerbMillerpublicrelationsdirectorKathyMillerandnetwork-ingdirectorAllysonVenugopalmakeitallhappencombingthecountrytosecuredonationsfromcompaniesandschedulingthecol-lectionoftruckloadsoftax-deduct-iblematerialsaftertradeshows.Ifyouwouldliketodonatelaborormaterialsvisitwww.mountainre-source.orgcallthemainofceat304-678-4229orcontactVenugopalatallyvmountainre-source.orgphone425-429-6188ofceor404-550-4932mobile.GodblessLesleylesleytile-assn.comEDITORSLETTERRubensteinsdonated11loadsofooringandadhe-sivestoTPFH.ThematerialshelpedsixHabitatforHumanitypartnersinthreestatesaswellasRiverValleyCommunityOutreachCenterinGridleyCalif.ShownareJesseDeasonofRubensteinsinSeattleWAAllyVenugopalofMountainRe-SourceCenterandMarkMillerofRiverValleyCommunityOutreachCenteratthenewNTCAboothduringCoveringsinLasVegasApril2014.14TileLetterSeptember2014 25YearsofPioneeringInnovativeToolsEquipmentfortheU.S.TileStoneIndustry239-598-3737e-mailinfotile-eze.comFormoreinformationonthisandotherTileEzeproductsvisitusonlineatwww.tile-eze.comorcalltollfree1-800-476-3737TZ5000GroutCleanupMachineTheTZ5000isspeciallydesignedforcommercialandresidentialtilenaturalstoneandbrickinstallations.TheTZ5000cleansupto600squarefeetperhourinacomfortableuprightpositionTheTZ5000isourbest-sellinggroutcleanupmachinewithover2000unitssoldnation-wide.Whyareyoustrainingyourknees DadRichardWelchpassedawayonJune282014afteranextendedbattlewithcancer.Hewasjust69yearsold.Dadwasamanofhonestyandintegrity.Anyonewhoknewhimrespectedhisknowledgeandhumblepersonality.DadandIworkedtogetherbeginningin1989whenIstartedinthetiletradeasahelperforthenewlyformedWelchTileMarbleCompany.Thecompanywasformedonagooddaysworkforagooddayspaytheorywherecraftsmancouldhonetheirskillsandbuildacareerofwhichtheycouldbeproud.WelchTilequicklygrewfromasmallve-mancom-panyofferingqualitylabortoonethatcurrentlyemploysover50full-timepeopleandprovidesfullserviceooringspecializingintileandmarble.Noonecouldhaveguessedthatthesmallcompanyheformedinhiskitchenwouldhavegrowntothislevelinsuchashorttime.ReectingbackonthelegacyheformedIseethattheguidingprin-ciplesheinstilledinhiscompanyarestillourcorevaluestoday.Peoplearethelifebloodofthecompany.Investinginknowledgeandworkethicovertimeistheonlywaytobuildasuccessfulorganization.Retentionofthosepeopleisimperative.Slowsteadygrowthistheonlywaytoopennewdoorsforstafftogrowtotheirpotential.Providingopportunitymustincludeabalancebetweenhourlypayandlong-termbenets.Earlyonhefocusedonprovidingacareertoourpeoplenotjustapaycheck.Providingpeoplewiththeartoftileandthesenseofaccomplish-mentismuchofthepayofftotileprofessionals.Lookingbackonagooddayandseeingwhatyouhelpedcreateisandalwayswillbewhatdrawspeopletothistrade.Pushingthistradeintoacommodityasmanytrytodowillnotbuildtheprideandsatisfactionneeded.Changehappens.Anticipatingadaptingandconstantimprove-mentovertimeistheonlywaytoprovidealastinglegacythatcanbeperpetuatedintothenextgen-eration.Changeistough.Humannaturebuckschangeandmanydonotvaluethisqualityinapersonoracompany.ThetileindustryofmydadsPRESIDENTSLETTERDanielJ.Welch16TileLetterSeptember2014 MAKETHERITECHOICEwww.texrite.comFORYOURINSTALLATIONATALLLEVELS.PRODUCTSTHATAPPLYEASIERBONDBETTERANDLASTLONGER. generationwasmostlymosaicsquarryand4x4glazedwalltile.Ifchangestoppedwewouldbeobsolete.LookingintothefutureIseetoughtimesahead.LeadingthroughthesetimesofrapidchangeIcanonlyimaginewhatDadsawduringwhatseemedtobesimplertimes.Hecouldntseethisfaraheadbuthedidplanforthefuture.HeprovidedaroadmaptofollowastheWelchteamplansforwhatwillinevitablybeamuchdifferenttiletradetomorrow.Dadhadtimetoimplementandensurethathisplanwasexecutedproperlyduringthelast18monthsofhislife.Hislastwishwascom-pletedjusttwohoursbeforethefuneralvisitationwhenMomsignedonanewhomeclosertotheirkids.InthedaysfollowingthefuneralthefamilyjoinedtogethertohelpMommoveintohernewhomeandofferalov-ingsupportsystem.Duringthesetimesyoufndinnerstrengthandasupportthatcanonlybeexplainedasfaith.TheMarch2014TileLetterPresidentsletterprovidedaglimpseofwhatitwasliketogrowupunderagreatmentordescribingourtriptotheMayoClinicasateamfghtingtheunknown.Duringthistripwewereinformedthatthecancerwouldeventuallywinthisbattleandthequestionwasaskedwhatwasonhisbucketlistofactivi-ties.HisanswerwasimmediatetakecareofMomMylastdayswithmyDadwillalwaysbespecialtome.Wecriedwesmiledwelovedwelaughedandwesharedgreatmemoriesandtimes.Italkedtomydadalmosteverydayforthepast25yearsaswebuiltthiscompany.Istilltalktohimeverymorningonmywaytoworkandsometimesonmywayhome.Theconversationsarestillthesametheanswersarelessimmediatebutstilljustasmean-ingfulasIweighouttheoptionsandhearhimrespondwiththetoughquestions.Iamsoproud.IloveyouDad.DanWelchWelchTileMarblepresidentdanwwelchtile.comPRESIDENTSLETTERDickWelchwithwifeColleensitbeforetheirchildreninthisfamilyphotol.tor.DanandAaronWelchMarniePiarJennellWillickandRickWelchJr.18TileLetterSeptember2014 ASKTHEEXPERTSQUESTIONInMarch2014wemovedintoanewconstructionhomeinSouthFlorida.Afterlivingherethreemonthswearenoticingalargeportionofourtileoortobehol-lowsounding.Thebuildersaysitisnormalbecauseofthemembranewickingpaperthatisused.IsthisinfactcorrectordowehaveaninstallationproblemThecontrac-torsaidthewickingpaperwaslaiddowntoabsorbmoisture.Wearealsohavingproblemswithourgroutcrumblingwhichweweretoldthatthatwaslostlikelyfromdirtgettingingroutbeforeitdried.ANSWERIhavebeenintileformorethan40yearsandIhaveneverheardofwickingpaperortheneedtoabsorbmoistureundertile.Thegroutjointsbreatheandthatisagoodthingthatwilltakecareofthemoisture.Givenyourgeo-graphicallocationandnatureofyourproblemitsoundsliketheoorwasinstalledoverroongfeltorsomeotherbuildingpaper.Thisisnotanacceptableinstal-lationpractice.ThatthegroutisSponsoredby20TileLetterSeptember2014 crumblingindicatesitwaslikelyover-wateredinthemixingandorcleaningprocesswhichcausesaweakpowderycondition.Ifyouhaveoortilemovementindi-catedbyhollowsoundsthegroutwouldthencrumbleinthejoint.Itwouldbeagoodideatohaveareliableconsultanttakealookatit.YoumightwanttogivetheFloridaConstructionLawaquickreadtoo.DavidM.GobisCTCCSICeramicTileConsultantEditorsnoteOnpage191ofthecurrent20132014NTCAReferenceManualChapter7thereisastatementtitledUseofFeltandSimilarProductsasCrackIsolationMembrane.ItstatesthatUseofroongfeltsheetvinylscribingpaperorscrim-reinforcedkraftpapergluedorungluedtobothconcreteslabsandoverwoodconstructionhavealonghistoryoffailureeventhoughtheymaybepromotedascrack-isolationmembranes.ThesefaultyalternativestotestedproductsthatmeetANSIA118.2CrackIsolationMembranesforThin-SetCeramicTileandDimensionStoneproductslacktheperformancefeaturesandcriteriathatwouldalloweffectivecontroloffractureswithouttrans-missionthroughthenishedtilesurface.Choosingtheseinferiorproductstypicallyresultsinmas-sivefailurestear-outsandreplace-mentcostwellafterthewarrantyperiodhasexpired.Wheninstallingreducedthick-nesstiletrustLATICRETEforallyourinstallationmaterials.FromwaterproongtothinsettogroutLATICRETEoffersasystemofproductstoensureasuccessfulinstallation.4-XLTisamulti-usepolymer-modi-edmortarofferinganon-sagfor-mulaavailableinarapidformula.SPECTRALOCKPROPremiumGroutisahigh-performancecolor-uniformdurableandstain-resistantgroutthatiseasytouse.PERMACOLORGroutisahigh-performancefast-settingcolor-consistentgroutthatprovidesagroutjointthatisdenseandhard.254Platinumistheultimateone-steppolymerfortiedthin-setmortar.HYDROBANisathinsingle-componentself-curingliquid-rub-berpolymerthatformsaexibleseamlesswaterproongmembrane.LATICRETEproductsareULGREENGUARD-certifiedcode-approvedandbackedbyacompre-hensive100laborandmaterialssystemwarranty.TileLetterSeptember201421 sponsoredbyBUSINESSTIPUnhappinessamongworkersinAmericaiscostingashocking300billionperyearinlostpro-ductivitytheGallup-Healthwaysestimates.TheirrecentWell-BeingIndexshowsthatAmericansareincreasinglyunhappywiththeirjobsandworkenvironments.Whenpeoplearenthappyabouttheirjobsortheiremployerstheydontshowupconsistentlytheyproducelessandtheirworkqualitysuffers.ArecentHarvardBusinessReviewarticlestatedthatthelevelofhappinesshasapro-foundimpactonworkerscreativ-ityproductivitycommitmentandcollegiality.CurrentAmericanPsychologicalAssociationresearchndingsshowthatpeoplewantcontentmentloveandhappinessderivedfrommeaningfulwork.Theywantnour-ishingpersonalrelationshipsahealthymindandbodyaspiritualcoreandareasonforliving.Butwithonly24hoursinadayandallofthecompetingdemandsofmodernlifethequestionishowIsitevenpossibleHowcanyouasamanagerfacilitateyouremploy-eeshappinessandconsequentlyincreaseyourcompanyssuccessaswellasyourownFirstyouaswellasyourcom-panyneedadenedmissionrea-sonforbeing.Withanestablishedpurposeyoucanmanageandpri-oritizetheenergiesandresourcestobestfulllthemission.Workandlifehavemeaningwhenwefeelwhatwearedoingcreatesworthandisinalignmentwithwhatwevalue.Therearevelifefactorsthatneedtobekeptindynamicbalancetoachieveandmaintainhappinessandproductiv-ity.Understandingpeoplesmoti-vatorswillhelpyoustructuretheworkenvironmentandtodevelopproductsandservicesthattrulyserveyourcustomers.AhappyworkerisaproductiveworkerByMarilynTamPh.D.andEdRigsbeeCAE22TileLetterSeptember2014 MoneyandothermeansofvalueexchangeIntodaysworldmoneyistheprimaryandsometimestheonlyformofworkcompensa-tion.Yetsurveyshavenowshownthatthemosteffectivemotivatorforincreasedperformanceandcreativityiswhenonefeelsthattheirworkhasmeaningandvalue.Understandingwhatdrivespeopleishelpfulinthedesignofincen-tiveprogramstoincreasesatis-factionandconsequentlyperfor-mance.Showpeoplehowtheirjobsimpacttheoverallsuccessofthecompanysmissionandtietheirremunerationtotheircon-tributiontotheobjectivesoftheorganization.Thatwaytheycancomprehendhowtheireffortsareintrinsictothewellbeingofthecompanyandbemotivatedtofullycontributetoitssuccess.RelationshipsSincehumanbeingsareinher-entlysocialweneedhonestandpositiveconnectionwithotherstosurviveandthriveintheworkplaceaswellasinourpersonallives.Healthyrelationshipswillbuildtrustandenhanceopennessandcollaborationinsteadoffearandreluctantcompliance.Structureaparticipatoryworkplaceenviron-mentandallowforsomeexibilityinworkhourssothatyourasso-TheShowerPerfectInstallationSystemsfortub-to-showerbath-roomremodelingprojectsintro-ducedtothemarketbyMAPEIhavetwodistinctadvantagesThetwo-panelpre-slopedpantodraineliminatestheneedfortheeld-oatedslopetodrainandiseasiertoinstallthansingle-componentpans.ThepatentedlineardrainassemblymadeofdurablePVCincludesextenderstoaccommo-datewall-to-wallshowerinstal-lationfrom26to32inwidth.TwoShowerPerfectInstallationKitsareavailabletofacilitatetheuseofliquid-membraneorsheet-mem-branewater-proongoftheshowercompart-ment.Thelineardrainassemblyissoldsepa-ratelyasitcanalsobeusedinatraditionalmud-bedshowerinstallation.www.mapei.comTileLetterSeptember201423 ciateshavetheabilitytoadjusttheirscheduleswhenitisneeded.Whenpeoplefeelthattheyarerespectedandtrustedtoperformatahighlevelitencouragesthemtostrivetodoevenbetter.Byunder-standinghumanrelationshipswecanplanandactaccordinglyinbusinessandlifeforgreaterpro-ductivityandsatisfaction.BodyTheAmericanPsychologyAssociationtellsusthatstressisthebiggestcauseofillnesstodayandoftentimesworkplacestressistheprimaryculprit.Sickorunhealthyworkersareunabletofunctionopti-mallyandtheirperformancesuffers.Unhealthyworkersalsocostthecompanymoreinhealthcarecostsandabsenteeism.Encourageevery-onetotaketheirallottedvacationdaystimeawayrejuvenatesthemindandbodyandtheywillreturnrefreshedandenergized.Ensurethatthemissionofthecompanyisclearlysharedwitheveryonesothattheyunderstandthattheirworkhasmeaning.Peoplearehappierandcandomorewhentheyfeelthattheyarecontributingtoaworth-whilepurpose.CommunityHumanbeingsneedcommuni-tyinordertosurviveandthrive.Whenyourcompanyisactivelyinvolvedinthesurroundingcom-munityyouhaveasourceoflocalsupport.Yourcommunityisalsoanexcellentplacetogetinputandfeedbackonyourproductsandservices.Intodaysglobaleconomyyourcommunityencompassesthewholeworldandthatperspec-tivewillhelpyoudevelopyourcompanysofferingstobestsuitthemarket.Encourageandsupportvol-unteerisminthecommunitiesyourcompanyworksin.Connectwithnonprotsandotherorganizationsthatserveyourmarket.Forexam-pleifyourcompanysellsproductsorservicestosmallbusinessesvol-unteerandafliatewithSCOREtheSBAsnonprotconsultingarmtosmallbusinesses.Thiswillcontrib-utetothewellbeingofyourcom-munityandalsogiveyouvaluableinputaboutyourcustomersneedsandconcernswhilestrengtheningyourbusinessnetwork.SpiritAbeliefinsomethinggreaterthanourselvessustainsuswhenweareinpainscaredorindireneed.Thatsamepowerenhancespositiveexperiencesandgivesusmorejoycompassionandenergy.Recognizingthepowerofbeliefscanguideyourworkpoliciestohonorothersbeliefsandfacili-tatetheirpracticeofthem.WhenpeoplefeelrespectedforwhotheyBUSINESSTIP24TileLetterSeptember2014 areandwhattheybelievetheyarehappierandmoreproductiveindividuals.Increasedproductivitythroughhappieremployeescanberealizedwithamodicumofenergyexertedbyyouandyourorganizationsleadershipintheabovefveareas.Tohelpyoubetterachievesuccessandbalanceforyourselfandforyourorganizationseveralresourc-eshavebeenmadeavailabletoyouatnochargepleasevisithttpwww.marilyntam.comgift.aspxCopyright2013MarilynTamEdRigsbeeAdaptedfromTheHappinessChoiceWiley2013byMarilynTamPh.D.Sheisaspeakerauthorconsultantandboard-certifedexec-utivecorporateleadershipcoach.FormerlytheCEOofAvedaCorp.presidentofReebokApparelandRetailGroupandvicepresidentofNikeInc.sheisalsoasuccessfulentrepreneurwhohasdevelopedandbuiltfourcompanies.Moreatwww.marilyntam.com.EdRigsbeeCAECSPistheauthorofseveralbooksandover2000articlesonhowtogrowyourbusinessthroughstrategicalliancedevelopmentandimplementation.Helecturesinternationallyonthetopic.Contacthimthroughwww.rigsbee.com.QualityProductsSince1927TileSettingToolsfortheProfessionalBenoJ.GundlachCompany211North21stStreetP.O.Box544BellevilleIL62222U.S.A.TEL618233-1781FAX618233-3636www.benojgundlachco.comHorseshoeTileSpacersGreatforwalltileinstallationsTheseHorseshoeTileSpacersarepreci-sioninjectionmoldedforaccurateevenlyspacedgroutjoints.Suitableforusewithalltypesoftileinstallationsregardlessoftilethicknessorlayoutpattern.Thedesignmakesthemeasytograspforplacingandremoving.Theywontcrushorcompressinverticalinstallationsofheavylargeformattiles.Thenon-tapereddesignassuresthesespacersstayinplaceandwontbepushedoutofwalltileinstallations.Mortarwillnotloadupinthesespacerslikehollowbackedspacers.Theyarecolorcodedforeasysizeidentificationandcanbereusedmanytimes.Availableinbagsof100eachorbulkboxesof500each.MadeintheU.S.A.BUSINESSTIP FEATURESTORYhenewInternationalTerminal5T5atChicagoOHareInternationalAirporthasrecentlyundergonea26milliontransformationinclud-ingare-engineeredlayoutnewsophisticateddiningluxuryretailandinnovativedesign.Travelersnowhaveastylishconvenienthubforinternationaltravelwith24newdiningandretaildestinationsincluding11localChicagobrandsaredesignedmoreefcientTSAcheckpointandnewamenities.Thisrenovationistherstsincetheterminalsconstructionin1993.Beforetheredevelopment95ofdiningandretailwerelocatedpre-securityandpassengerscouldnotevengetahotcupofcoffeeafterpassingtheTSAcheckpoint.Todaytravelersarealsoenjoyingfacilitiesthatfeaturelounge-styleseatingequippedwithchargingoutletsandUSBportsaswellasnewlightingsignageandxturesthatincorporatesustainableandrecycledmaterials.ThenewInternationalTerminal5revolutionizesthetravelerexpe-rienceandwillprovidevitaleco-nomicopportunityforyearstocomesaidChicagoMayorRahmEmanuelattheunveilingoftherenovatedterminal.Withworld-classshoppingdininganddesignTerminal5reectsourcitysdistinctstyleandspiritplacingChicagoatthecenteroftheglobaltourismconversationasweworktogethertoreach55millionvisitorsannu-allyby2020.Asthegatewayforinternation-altravelersenteringChicagothenewTerminal5willdeliverarst-classexperiencethatshowcasesthecitysvibrantmodernidentityaddedU.S.SenatorDickDurbin.Therevampedterminalisthelat-estexampleofMayorEmanuelsTFlyingwithstyleTheinternationalterminalatChicagosOHareAirportgetsanewlook26TileLetterSeptember2014 Perfectionisntalwayseasy...untilnow.NewMAPEIsShowerPerfectInstallationSystemscomposedofpre-slopedpanelsapatentedPVClineardrainandinnovativetime-savingcomponentsarecomplementedbyindustry-recognizedwaterproongproducts.ShowerPerfectInstallationSystemscombinequickeasyinstallationwithcontractorlaborsavingsallowingjobsitefabricationtotthesizingrequirementsofshowercompartments.Theinstallationsystemsareidealfortub-to-showerconversionsforcommerciallightcommercialandresidentialusesinhotelshospitalityfacilitiesinstitutionsdormitoriescondominiumsandsingle-familyresidences.FormoredetailsaboutShowerPerfectInstallationSystemsvisitwww.mapei.com. FEATURESTORYMAPEIOHaresnewInternationalTerminal5visionandsteadfastcommitmenttostrengtheningChicagosposi-tionasaglobalcityandprovidinginternationalbusinessandleisuretravelerswiththekindofpositiveexperiencethatwillmakethemeagertoreturn.Thefederalgovern-menthaslongrecognizedOHareasamajoreconomicenginenotjustforChicagobutfortheentireregionandinvestedaccordingly.Thatinvestmentwillpaydividendswiththisinnovativenewterminal.Theredevelopmentcreatedmorethan180constructionjobs.NewtileaddsstyleTheoriginalinstallationofoor-inginTerminal5inwhichMAPEIproductswereusedwascom-pletedover25yearsago.Thesys-temwasstillperformingwellbutafaceliftwasneededtoupdatetheoorsandcontributetotheupdatedlook.KingstonTileInc.ofRomeovilleIll.renovateddifferentareasintheterminalincludingtearingouttheentrancetosecurityandrenovat-ingtheconcession-foodretailstoreareas.Approximately40000sq.ft.oftileweresetintheterminalpredominantlyabout33000sq.ft.of12x24limestonetilesinthemainareasandporcelaintilesinarangeofsizesinsmallerareas.Whentheworkbeganthecon-tractorfoundthattearingouttheoldGranirapidandUltracolorwhichhadbeenusedtoinstall12x12terrazzotiledestroyedtheoatingmudbedbelowbecausethemortar-to-substratebondwasstillsostrong.Theapplicationof28TileLetterSeptember2014 ECOPrimGripallowedtheinstallerstosetthenewtilesdirectlyovertheexist-ingtileswithoutdemoli-tionandshotblasting.TheinstallersusedMapelasticCItoisolateanycracks.PlaniprepSCwasusedin3000sq.ft.oftheinstalla-tiontohand-skiminareaswherefeatheredgingwasnecessary.TheinstallersusedMapecemQuickpatchtocreatequadrantsopenrectanglesontheoor.Becausetheydidntwantthedepthoftheself-levelertobetoothicktheybuiltupsomeareasontheoorbycreatingopenrectan-glesandthentheypouredNovoplan2self-levelingunderlaymentinsidethequadrantstothetopofthesescreedrailsandjustoverthetopoftherail.KingstonTileusesthisprocedureasameansofdevelopingtheproperheightwhileachiev-ingatrulyleveloor.UltraexLFTwasusedtosetthetileseverywhere.ThecontractorselectedLFTduetoitshighstrengthitsresistancetohigh-trafcloadanditsabilitytosup-portthenewlimestone.Becausethelimestonetileswereveryheavytheyneededamortarspecical-FEATURESTORYMAPEIOHaresnewInternationalTerminal530TileLetterSeptember2014 NothingtoThrowAwayNOWASTE.CapsDesignedtoLastInstallersCareer.StainlessSteelStrapWillNotBreakabovetheinstalledsurface.RubberAccessaryprotectsandholdsinstalledmaterialinalignedposion.ThinTile-Porcelain-OsetUngauged-SlabYouPickDesiredPlateandPerformance.SuperiorClampingAbility.MostValuableBestPerformingandMoreAordablethanyoumaythink.ForuseonWallsFloorsCeilingsandCounterTopswithmosthardsurfacematerials.www.mltsystem.comQualiesforLacreteCustomandMapeiWarranteesSendusYOURphotosandcommentsforachancetobefeaturedinTileLeer.Tel.319-610-3038Fax319-524-1638INFOmltsystem.comAsaprofessionaltheMLTisagreattooltohaveinyourarsenalofletools.Ifyouwanttoreducelippagethisisthesystemtouse.-JonDonmoyerJ.D.TileRegion1DirectoratNaonalTileContractorsAssociaonPhone717-821-5009 lydesignedforlarge-formattilesinordertoinsurethatitcouldsupportthestoneandmaintaintheevenlookofthegroutjoints.UltraColorPluswasusedtogroutthejoints.Allmovementjointsintheinstal-lationweretreatedwithMapesil100siliconesealant.TeameffortInadditiontotheconcourseatOHareTerminal5theHudsonNewsStoreseeninsomeoftheprojectphotoswastiledbyaseparatecontractor.JohnsonFloorsofCountrysideIll.setthetileintheHudsonNewsStoreusingKerabondTKeralasticmortarsys-temandUltracolorPlusgrout.TrostrudMosaicTileofWoodDaleIll.installedthetileforanumberoftherestaurantsintherenovatedterminalKofebyIntelligentsiaBigBowlToccoandTortasFronteraplusthreeoftheeateriesinthefoodcourtinclud-ingR.J.Grunts.AllthespaceswererstwaterproofedwithMapelasticAquaDefense.Duetothefastpaceoftheproj-ectsTrostrudinstallerssetquarrytilesinthekitchenareasaswellaslarge-formattilesonoorsandwallsincustomerareaswithUltraexLFTRapidafast-set-tingmortardesignedespeciallyforthistypeofwork.OpticolorepoxygroutwasusedinsomedecorativecustomerareasandUltracolorPluseforescence-freegroutwasusedinallotherspaces.TrostrudalsoinstalledLedgstonedry-stackdecorativestoneonthefaadeofthebaratBigBowlusingUltraexLFTRapidtosetthisstoneaswell.FEATURESTORYMAPEIOHaresnewInternationalTerminal532TileLetterSeptember2014 MAPEIPartnersProjectownerChicagoDepartmentofAviationandWestfeldGroupdeveloperMAPEIdistributorMid-AmericaTileGeneralcontractorMcHughOrnelasJVEpsteinandThirstInstallercompanyKingstonTileInc.OriginaldesignerGlobetrottersArchitectA.EpsteinSonsInternationalInc.PhotographerHeatherYarioMAPEIProductsMAPEIhasaworldofproductsthesetilecontractorsusedinavarietyofsystemsolutions.ECOPrimGripMultipurposeBond-PromotingPrimerMapelasticCIProfessionalCrack-IsolationMembranePlaniprepSCHigh-PerformanceFiber-ReinforcedSkimcoatingCompoundMapecemQuickpatchInteriorExteriorFast-SettingHigh-FlowConcretePatchNovoplan2ProfessionalSelf-LevelingUnderlaymentMapelasticAquaDefensePremiumWaterproofngandCrack-IsolationMembraneUltraexLFTPremiumLarge-FormatTileMortarwithPolymerKerabondTKeralasticPremiumFlexibleMedium-BedandThin-SetTileMortarUltracolorPlusPremiumRapid-SettingSandedGroutwithPolymerOpticolorOptimum-PerformanceStain-FreeGroutMapesil100-SiliconeSealantFEATURESTORYMAPEIOHaresnewInternationalTerminal534TileLetterSeptember2014 800.423.5243www.barwalt.comThebrandprofessionalsprefer...WhatmakesBarwaltuniqueAsathird-generationinstallerWalterPytlewskidesignsBarwalttoolskeepinginmindtheneedsanddesiresoftheprofessionalfromrst-handknowledge.Asamanufacturerandfull-linedistributorweprovideexceptionalandpersonalcustomerservice.Weconsiderourcustomersourpartnersandweadaptourproductsandservicesbasedontheirrecommendations.Requestacatalogatwww.barwalt.comMakessensedoesntitWalterPytlewskiCEOOwnerBarwaltToolsProvidingprofessionaltoolsforover37yearsOurmissionistoprovideinnovativeandqualitytoolsthatconstantlyimprovetheprofessionalsday. ScanheretolearnmoreabouthowMAPEIproductsmeetANSIA118.15.SomemortarsonlymeetafewofANSIA118.15srigorousrequirements.TheMAPEImortarslistedbelowmeetalltherequirements.DoesyoursGranirapidKerabondKeralasticSystemKerabondTKeralasticSystemUltraex3UltraexRSPremiumstandardpremiummortarspremiumresultsTheANSIA118.15standarddefinestherequirementsforpremiummortarsneededfordemandingsituationssuchasfreezethawenvironmentssubmergedapplicationsareaswithelevateddeflectionhigh-temperatureenvironmentsetc.ANSIA118.15requiressuchpremiummortarstomeethigherlevelsofstrengthandflexibilitythannormalmortars.Italsomeasuresspecialattributesofpremiummortarssuchasextendedopentimefast-settingpropertiesandsagslipresistance. MarcoLudwigfreshfromacele-bratedcareeratZumtobelLightingInc.tookoverthereinsofSchluterSystemsonAugust12014aspresidentandCEO.Heaccept-edtheleadershipofthecompanyafter28yearsofexceptionalman-agementbyRheinhardPlankthe2013NTCATilePersonoftheYearwholedthecompanytoitscurrentprominenceinthetileindustryinNorthAmerica.Plankwasinstru-mentalinbuildingtheorganizationdevelopingafar-reachingeducationprogramandsuccessfullylaunchingnumerousinnovativeproductsaswellasspearheadingtheconstruc-tionofLEED-certiedfacilitiesinMontrealCanadaPlattsburghN.Y.andRenoNevada.AspresidentLudwigwillcontin-uetobuildonallofSchlutersareasofstrengthfocusingoncustomerandend-userneeds.ResponsibleforallcompanyoperationsintheU.S.andCanadahewilldividehistimebetweentheMontrealandPlattsburghofcesandwillover-seetheNorthAmericanmanufac-turingofmanySchluterproducts.InanexclusiveinterviewwithLesleyGoddineditorofTileLetterMarcodiscusseshisbackgroundandplansforhisbrandoflead-ershipandvisionforthesettingmaterialscompany.Couldyougivemeanoverviewofyourbackgroundandaccom-plishmentsthusfarwithSchluterSystemsIjoinedtheSchlutergroupinFebruaryofthisyearandhavebeenbusylearningmanydetailsofthebusinessandthecompanysincethen.IhavebeenfortunateinthatReinhardPlankwasstillinhisroleaspresidentforthoserstfewmonthssoIhavebeenabletospendtimetravelingandmeetingmanycustom-ersinstallersandSchluterpeopleinNorthAmericaandinEurope.IgainedalotofveryvaluableinsightsandideasthatwillbecrucialinmanagingtheNorthAmericanbusi-nessgoingforward.FiveminuteswithMarcoLudwigSchluterSystemspresidentFIVEMINUTES38TileLetterSeptember2014 www.schluter.com800-472-4588ConnectwithusFloorwarmingsystemshavebecomeverypopular.Heatingtiledfloorsincreasestheneedforuncouplingtopreventcrackedtilesandgrout.UseSchluter-DITRA-HEATtogetbothwarmfloorsanduncouplinginasinglelayer.Schluter-DITRA-HEATElectricfloorwarmingsystemwithintegrateduncouplingHeatinganduncouplinginasinglelayerNoself-levelersrequiredtoencapsulateheatingcablesnoneedtowaitforcuringPlacetheheatingcablesexactlywheretheyareneededwithoutclipsorfastenersCombinestheexibilityofloosecablewiththeeaseofinstallationofamatsystem120Vand240VoptionsProgrammableandnon-programmablethermostatsavailableFasterThinnerFloorWarming WhatwillbeyourprimaryfocusasyouleadthecompanyTheprimaryfocusisoncontinuedgrowthandonhavingtheorganiza-tionreadytosupportthatgrowth.Wecanonlyachievethisobjectivebycontinuingtofocusoncustomerneedsandinthatregardprofession-altileinstallerswillcontinuetobeourmostimportantcustomergroup.WheredoyouthinkthemostsignifcantgrowthwilloccurinyourcompanyandintheindustryinthenextfewyearsHowdoyouexpecttomanagethatItisdifculttosayexactlywherethegrowthwilloccurbutitwillcontinuetobemostimportantforustosupporttrendsandchangesinthetileindustryatlarge.Acoupleofexamplesarethetrendtolarg-er-formattilesandthecompres-sionofprojecttimesputtingmorepressureoninstallerstocompletetheirworkinlesstimeinmanycases.Thesefundamentalchangeswhethertheyareproduct-drivenorworkplace-drivenplacenewdemandsoninstallers.Oureffortswillcontinuetobedirectedtodevelopingsystemsthatsavetimeandmakethejoboftileinstallationeasier.Thesetypesofsystemswillbringthemostbenettoourcustomersandwillmakethemmorecompetitiveintheirbusinesses.TheSchluterworkshopswillalsoremainoneofourmainpil-lars.Theseworkshopsprovideanexcellentopportunityforunl-tereddialoguewithinstallersandothersintheindustry.Welearnwhatthequestionsissuesandtrendsareintheindustrythroughtheseworkshopsandthathelpsusaddressthoseissuesandtrendswithnewsolutions.Howwillyoucontinuetosup-portthecontractorcommunityinFIVEMINUTESCHISELSCALERSREMOVALANDDEMOLITIONMANUFACTUREDPROUDLYINTHEUSAEQUIPMENTDEVELOPMENTCOMPANYINC.1-800-638-3326edcoinc.comcontrxsystems.comCHISELSCALERSREMOVECHIPAWAYSCRAPEDEPOSITSErgonomicQuickChangeToolChuckAcceptsMultipleAccessoriesHeavyDutySteelandLightweightAluminumAvailableAir-PoweredChiselScalersincreaseproductiononjobsthatwouldordinarilyrequiremanualscrapersAir-PoweredChiselScalersincreaseproductiononjobsthatwouldordinarilyrequiremanualscrapers40TileLetterSeptember2014 lightoftechnologicalchangesandeconomicchallengesWehavealreadybeenusingnewtechnologytoexpandtheplat-formsfordeliveringtileeducationandthattrendwillcontinuetogrow.Wewillproducemoreinstal-lationvideosandmakethemavail-ablethroughavarietyofmediasotileprofessionalscancontinuetheirlearningwherevertheyareintheclassroomonthejobsiteorathome.Wewanttomakeitaseconomicalandefcientaspos-sibleforinstallerstolearnthroughourwebandvideomaterials.Wearealsocommittedinthisageoftechnologytoofferextensivetele-phonesupportsothoseintheeldcanalwayshavealiveconversa-tionwithanotherexpertandgetanswerstotheirquestions.Technologyalsoplaysaroleinproductdevelopment.Schluterhasalwaysbeenaleaderininno-vationandembracingnewtech-nology.WeseethismostrecentlywiththeveryrapidacceptanceofDITRA-HEATinthemarket.Wewillcontinuetobringnewtech-nologiestotileinstallersintheformofproductsthatareeconom-icaltouseandprovideenergysavings.Whatistheonethingthatyoumostwishyourcustomersknewandunderstoodaboutyourcom-panyandyourproductsHowwillyouseektocommunicatethatinformationasyoubeginyourleadershipThecustomersandinstallersIvemetinthepastsixmonthshaveaverygoodunderstandingofSchluterandthishasbeenencour-agingtosee.Thereisalwaysroomtoimproveandwewillcontinuetoworkoneducationalprogramstoexplainoursolutionstoalluserssotheyhavetheknow-howandproductstomaketheirlifeeasier.FIVEMINUTES42TileLetterSeptember2014 IntheupcomingNTCAReferenceManual20142015editionthereisarevisedsectionontheuseoftilethatisnotmanufacturedtoindustrystandardsp.128inthenewNTCAReferenceManualpage124inthe20132014NTCAReferenceManualifyouhaveacurrentoneonhand.ThissectionispertinentforarangeoftileespeciallylargethinporcelaintilesuchasLaminambyCrossvillePlanebyStonePeakCeramicsSlimLitebyDaltileandtheupcomingThinnerbyFloridaTileamongothersdiscussedinthelasttwoTileLetterissues.ThetilecontractorprecautionssectionisfollowedintheNTCAReferenceManualbytwolettersonethatalertsthearchitectorgeneralcontractoraboutprecautionsconcerningusingtilethatdoesnotyetconformtoANSIStandardsthesecondisasampleletterthecontrac-torcancustomizetothecustomerADprofessionalordistributorthatprovidessomecautionsspecifcallyabouttheuseofthinporcelaintile.FormoreinformationabouttheNTCAReferenceManualvisithttpsstore.tile-assn.comc-4-books-and-TilenotmanufacturedtoindustrystandardsTECHTALKSponsoredby44TileLetterSeptember2014 periodicals.aspxonline.ManufacturersstandardsAmericanNationalStandardSpecicationForCeramicTileA137.1istheonlynationallyrecog-nizedspecicationforceramictile.Manydomesticandforeignmanufacturersoftileproducetileproductsmadetothemanufac-turersownstandards.Inmanycasesthesestandardsallowvariationinshadedensityconsistencyoftexturewearresis-tanceabsorptionfracturessquare-nesssizethicknesswarpageandmountingthatareconsiderablylessstringentthanANSIstandards.Somemanufacturersmakebroaddisclaimersintheirlitera-turevirtuallyrelievingthemselvesofresponsibilityforownerdissat-isfactionorfortheperformanceandappearanceoftheirproducts.Somedisclaimersdenyrespon-sibilityafterthetileisinstalled.Oftenvisualinspectionpriortoinstallationdoesnotrevealinad-equaciesofthetilesperformanceorpossibleinstallationproblems.CautionNewtothetilemarketplacearefamiliesofthinporcelaintileproductsrangingfrom3mmto7mminthickness.ConsumerandinstallerfamiliaritywiththintilesisincreasinginEuropeandsuchproductshavealreadyenteredtheU.S.market.Thintilesoffernewdesignenvironmentalandbusi-TECHTALKTECSuperFlexUltra-PremiumThinSetMortarisapolymer-modiedmortarthatachievesstrongbondswithvirtuallyanytileandsubstratecombination.Perfectforporce-lainandmostglasstileSuperFlexmortarshighpoly-mer-solidscontentandspecialadhe-sionpromoterZS-100provideunparalleledbondstrengthoverplywoodcementitioussurfacesandothersubstrates.Approvedforinteri-orandexterioruseSuperFlexcanbeusedforupto20o.c.manufac-turedl-beamoortrusssystems.Itsone-partformulaiseasytousejustaddwaterandmix.AvailableinStandardGrayandStandardWhiteTECSuperFlexexceedsANSIA118.4A118.11andA118.15specications.Itcontains7pre-consumerrecycledcontentandzeroVOC.Itisavailablein9.75lb.PurePakswhite25lb.bagswhiteand50lb.bagsgrayandwhite.www.tecspecialty.com.ZS-100iscoveredunderUSpatentnumber5366550.TECandSuperFlexaretrademarksofH.B.FullerConstructionProductsInc.TileLetterSeptember201445 nessopportunitiesfortileinstall-ersbutperformancecharacteris-ticsandinstallationrequirementsaredifferentfromthoseoftradi-tionalceramictilesespeciallyinooringapplications.Ingeneraltherearefourcat-egoriesoftilesbeingpromotedasthintraditionaldustpressedtiles5-7mmthicktilesformedusingalaminaprocess3mmthicklaminaproductsreinforcedwithbackingmaterialstypicallywithberglass3.5-4mmthickandlaminatilessandwichedwithberglass6.5-7mmthick.Therstcategoryofthintileswhichcloselyresembletraditionalceramictilesonlythinnerbehavesimilarlytotraditionaltilesbutarelighter.ForooringapplicationstheyshouldconformtoANSIA137.1pressedoorandporcelaintilerequire-ments.Theyshouldexceed250lbfbreakingstrengthunlessotherwiseguaranteedbythemanufacturerforooringapplications.Forwallappli-cationstheyshouldexceed125lbfbreakingstrengthunlessotherwiseguaranteed.Thesecondcategoryofthintilesnon-reinforcedlaminatilesisrec-ommendedbymanufacturersforwallapplicationsonly.Thethirdandfourthcategoriesofthintilesreinforcedlaminatileshaveinnovativemechanicalproper-tiesincludingimpactresistanceanddeectioncapabilitiesandmanu-facturersguaranteesuchproductsTECHTALKSOLUTIONSWITHMETALTRIMSSOLUTIONSWITHMETALTRIMSCarpetTrimsReducersCustomTrimsKnowledge.Experience.Service.Knowledge.Experience.Service.CeramicToolCompanyCeramicToolCompanywww.ceramictool.com1-800-236-523046TileLetterSeptember2014 GloballyProvenConstructionSolutions2014LATICRETEInternationalInc.Alltrademarksshownaretheintellectualpropertiesoftheirrespectiveowners.A-5601-0814SeeDataSheet230.99forcompletewarrantyinformation.Useasubstrateandapplicationappropriatethin-setmortartoinstallHYDROBANSheetMembrane.www.laticrete.coml1.800.243.4788ApprovedforsteamshowersroomsAllowsforpolymer-modiedorunmodiedmortarusagePliableconstructionconformseasilytosubstrateHYDROBANSheetMembraneSuperiorWaterproongSnapformoreinformationWarranty TECHTALKcanbeusedinbothoorandwallapplications.Howevertheirinher-entthinnesstendencytobelargesometimesupto3squaremetersandabilitytobendrequiredifferentinstallationmethodsandhandling.Whiledifferentfromregulartileinstallationmethodsourmembersshouldhavenodifcultymasteringthem.Manufacturersusuallyhavethoroughguidelinesforinstallationwhichshouldbecloselyfollowed.Untilsuchproductsaredenedbystandardsandconsistentinstallationspecicationsforthintilearedevel-opedweurgeourmembersandtheindustryatlargetorequestinstallationandperformancecriteriafrommanu-facturersandfollowtheirinstructionsexplicitlyforsuitableapplication.TilecontractorprecautionsThetilecontractorshouldcare-fullyreviewthemanufacturerswarrantiesanddisclaimerstodeterminetheextentofhisriskandtotakestepstoavoidassumingthemanufacturersandthearchitectsresponsibilities.Firstthetilecontractorshouldclearlystatethemanufacturersresponsibilityinthetilecontrac-torspurchaseordertothesupplier.SecondadvisethearchitectorownerinwritingthatthetilehehasselectedisnotmanufacturedtoANSIStandardSpecicationsandpointouthowthemanufac-turerhasbeenrelievedofrespon-sibilitybydisclaimersandwar-rantylimitations.EarnMoreJobsEarnMoreMoneyandAvoidProblemsGetYourInstallersITSVerifiedTheTileInstallerThin-SetStandardsITSVerificationCertificateisawardedbytheUniversityofCeramicTileandStoneUofCTSandendorsedbytileandfloorcoveringassociationsinNorthAmerica.Tileinstallerswhosuccessfullycompletethisonlinecoursethatteachesindustrystandardsandmethodsforadheredthin-setapplicationswillearntheITSCertificate.TheITSCertificatewillgiveyoucredibilitywithyourcustomersandwillenableyoutoearnmorejobsmakemoremoneyandavoidcostlyfailures.Coursematerialteachesindustrystandardsforthin-setinstallationapplicationsincludinghowtoinspectandpreparesubstratesthin-setmethodsandworkmanshiprequirements.TheITSonlinecourseisavailableinEnglishandinSpanish.AdditionalonlinetileandstonecoursesareavailablefromourwebsiteUnderstandingtheBasicsofCeramicTileandUnderstandingtheBasicsofNaturalStoneUofCTSstrainingcoursesareidealforinstallersarchitectssalespeopledesignersoranyoneinterestedintileandstone.infoUofCTS.orgwww.UofCTS.org866669-1550Only150pertuition247InternetAccessNoTravelExpensesNoLostProductivityCertificateIssuedVolumediscountsavailable.MembershipdiscountsavailablethroughCTDATTMACandWFCA.48TileLetterSeptember2014 Copyright2014DuPont.Allrightsreserved.TheDuPontOvalLogoDuPontandDuPontStoneTechProfessionalaretrademarksorregisteredtrademarksofE.I.duPontdeNemoursandCompanyoritsaffiliates.KEEPINGYOURSTONETILEBEAUTIFULWITHDUPONTSTONETECHPROFESSIONALEnsurethebeautyofyourcustomersnaturalstoneandtilecountertopsoorswallsandotherinstallationsforgenerationstocome.WithacompletelineofproductstoprotectcleanandtransformstonesurfacesDuPontStoneTechProfessionaltechnologyfeaturesinnovativeeasy-to-usesolutionsdesignedtoprotectandpreservestoneandtileforeverydayliving.Protect.Clean.Transform.LearnmoreatStoneTechPro.comorcall877-786-6383 PatentPending UnitedStatesPatentNo.6881768andotherPatents.SeeDataSheet230.99and230.10forcompletewarrantyinformation.2014LATICRETEInternationalInc.Alltrademarksshownaretheintellectualpropertiesoftheirrespectiveowners.A-5591-0614ChallengeReducedthicknessporcelaintileWarranty4-XLTWarrantySnapformoreinformation GloballyProvenConstructionSolutionswww.laticrete.coml1.800.243.4788SolutionLATICRETEinstallationmaterialsWheninstallingreducedthicknessporcelaintilestrusttheleader.WithsuccessfulinstallationscompletedworldwideLATICRETEhasearnedthereputationfortechnicalexpertiseandproveninstallationmaterialsbackedbyacomprehensiveLifetimeWarrantytoensureyournextinstallationwilllastalifetime JohnsonCeramicTileInc.claimingcredibilitywithcerticationByTerrynRutfordQUALIFIEDLABORMichaelJohnsonrunsafamilybusinessstartedbyhisdadin1966.Withateamofsevenemployeesincludinghim-selfthecom-panyspecializesinnewhomesrenovationcom-mercialandcustominstallation.ThecompanyhasworkedallovertheEastCoastwithlotsofprojectsforthegovernmentatFortBraggandintricateworkin2013atDukeUniversitysWallaceStadiumwhentheuniversityremodeled.Inaddi-tionJohnsonCeramicTilewww.johnsonceramic.comhasper-formedworkatmostofthemajorEastCoastcolleges.JohnsoninheritedJohnsonCeramicTilefromhisfatherwhenhepassedawayin2009.ShortlythereafterhetooktheCeramicTileEducationFoundationsCTEFCertifedTileInstallertesttodem-onstratethathewasqualifedtotakeoverthefamilybusiness.HetookthewrittentestnotfarfromwherehiscompanyislocatedinSpringLakeN.C.Therearealotofbadinstall-ersaroundthisareaandIknowcustomerswouldfeelalittlemorecomfortableknowingthatthecom-panyiscertifedhesaid.WhilehedidntfndthetesthardJohnsondidconsiderittimeconsuming.ThestudyguidematerialsremainasourceofinformationforJohnsontodayforexamplethemoisturerateofcertaintilesandmateri-alsthatyounormallydontthink54TileLetterSeptember2014 HydraGUARDTMRevolutionizinghoweasyitistoinstallandprotectyourtileproject.Worksonalltiletypesandgroutsincludingepoxy.SpeedsgroutinstallationandcleanupProtectstileandgroutjointsagainststainsandchemicalsEnhancesatilesnaturalbeautyAll-In-OneTileSealerEnhancerPlusGroutReleaseINTRODUCINGVisitprospec.comhydraguardformoredetail.ProSpecisaregisteredtrademarkandHydraGUARDisatrademarkofBonsalAmericanInc.anOldcastlecompany. QUALIFIEDLABORabouthesays.AfterreadingandlearningthatpartofitfromthetestIdohavetoreferbacktothebook.IhadbeeninstallingforyearsbeforeItookthetestandtherewasstuffthatIneverwouldevenhavethoughtabout.Andhehaschangedsomeofhismethodsandmaterialsasaresultofthetestaswell.Sincebecom-ingcertiedforinstanceheusesSchluter-KERDIwaterproofingandcrack-isolationmembrane.ProudofhisstatusasaCertiedTileInstallerJohnsonincludeshiscerticationnumberonhiscontracts.IfthehomeownerorwhomeverImdealingwithdoesntknowIstartedin1966oranythingaboutournameweputthecerticationinourcontractstoletthemknowIamcertiedhesaid.Johnsonalsoincludesthecerticationonhiswebsite.Johnsonsaidthecerticationtakestheguessworkoutofitforthehomeownerortheclientbecausetheyknowthattheinstall-erhashadsomekindoftrainingitskindoflikeaconrmationthatyourequalied.BostikCeramicsofItalyCoveringsCrossvilleCTDACustomBuildingProductsDaltileFloridaTileFlorimUSAJamesHardieLATICRETEMAPEINTCASchluterSystemsStonePeakCeramicsTCNATECTileofSpainAmericanOleanCertainTeedMarazziUSAProSpecUSGwww.tilecareer.comSignatureSponsorsPlatinumSponsorsCTEFCertiedTileInstallersTheONLYTileInstallerCerticationrecognizedbythetileindustry56TileLetterSeptember2014 ItsthateasywithProSpecRELIANCEReady-To-UseGrout.Itprovidescommercial-gradedurabilityandunrivaledcolorconsistencywithintegralstainandchemicalresistancethateliminatestheneedtoseal.RELIANCEisthenewalternativeingrout.Visitprospec.comtolearnmore.SimplyOpenApplyandAdmireMAKENOMIXTAKESProSpecisaregisteredtrademarkofBonsalAmericanInc.anOldcastlecompany. FIVESTARCONTRACTORSPOTLIGHTFiveStarContractorsriseabovecompetitionwithdedicationknowledgecredibilityByLesleyGoddinWetakeabreakinthelong-runninglineofNTCAFiveStarContractorspotlightstotalkwithafewofourFiveStarContractorsabouttheben-etstheyndinbeingpartofthiselitegroup.Andanelitegroupitmostdenitelyis.FiveStarContractorisnotatokendesignation.ThisisareectionofdedicationandcommitmentonthepartofthecontractortoadheretoarangeofcriteriaincludingbeingaCertiedTileInstallerandobtain-ingAdvancedCerticationsforTileInstallerACTcredentialsaswellascommittingtofurtheringtheirknowl-edgeandeducationbyattendingatleasttwodesignatedindustryeventsayear.TobeacceptedthecontractormustsubmitrecommendationsfromcustomerssuppliersandpeersandhaveactivemembershipinNTCA.AndNTCAFiveStarContractorsalsomaintainacurrentandactivesafetyprogramintheirbusinesses.FiveStarContractorsarewayabovetheircompetitionintermsofprovencompetencyknowledgeskillanddedication.Thesearethecontractorsyouwanttohandleajobthatwillfeaturenewtechnologylikelargethinporcelaintilesoracomplicatedcom-mercialjob.ButhowdoesbeingaFiveStarContractorbenetthesecontractingcompaniesthemselvesFiveStarContractorJanHohnofHohnandHohnInc.ofSt.PaulMinn.andtherstfemaleCertiedTileConsultantsaidIthasgivenmeanothercreditableaspecttomybusiness.Itdoeshelptodistinguishmefromtheothers.AddingthatIamaFiveStarContractortoaconversationwithaprospectiveclienthasraisedtheawarenessofthequalityofworktheycanexpect.ScottHeronofPrecisionTileWestColumbiaS.C.citesexclusiveinfor-mationandeducationthatFiveStarContractorsareprivytoasanincen-tivetobepartoftheprogram.Theavailabilityofavastsourceofinfor-mationandspecialeventsforFivesponsoredbyJanHohnHohnHohnSt.PaulMinn.58TileLetterSeptember2014 Starsonlyhasgivenmeanedgeagainstmycompetitors.OnceitisexplainedtomyclientswhatitentailstoachievethedesignationthenIhavemorecredit-abilityandtheyarewillingtopayahigh-erpricepoint.FiveStarContractorshavealargerandbroaderknowledgebasethatbenetstheclientwithasuperiorendproducthesaid.FrankCantoaFiveStarContractorinTampaFla.isintheprocessofbiddingonacommercialproj-ectthatinvolveslargethinporcelaintilethatwasspeciedbyGenslerArchitects.TheQualityAssuranceportionofthespecrequiresuseofaCertiedTileInstallerandrecommendsaFiveStarContractororTrowelofExcellenceunionshopcontractor.Duetohiscompanysqualica-tionsCantoTileisbiddingat10000to12000higherthanhiscompeti-tor.ImadethegeneralcontractorawareofthespecicationfortheFiveStarandCertiedTileContractorspecs.Mycompetitoradmiredthatwehavethosedesignationsbutsaidhisbosswontinvestinthesecreden-tials.ButitmightbeahammertotheheadifIwindupwinningthebidat12000morethanhisbid.Heronhashadasimilarexperi-ence.IamtoldbymycompetitorsCustomBuildingProductsCrackBusterProisanelastomericself-bondingfabric-reinforcedasphalticmatunderlaymentthatreducescracktransmissioninbothfullandpartialtileandstoneoorapplications.Theanti-fracturemembranehelpsmitigatethetransmissionofhorizontalcracksupto389.5mminsuboors.CrackBusterProfeaturesaconve-nientstrongadhesivebackingwitheasypeel-and-stickapplicationreduc-ingdowntimeandallowingimmediateinstallationoftilewhensuboorsarepreparedwithCUSTOMsPeelandStickPrimer.Ratedforextraheavy-dutyappli-cationsthe40-milthickuniquely-designedsurfaceprovidessecurebond-ingforadiverserangeofsubstratesincludingceramictilenaturalstoneandterrazzo.TheproductexceedsANSIA118.12standardsforcrackisolation.WhenCrackBusterProCrackPreventionMatUnderlaymentisusedasapartofaqualifyingsystemofCUSTOMproductstheinstallationcanqualifyforuptoalifetimesys-temwarrantythatcoversthereplace-mentoftileinstallationproductsandlaborintheeventofadefect.www.custombuildingproducts.comScottHeronPrecisionTileWestColumbiaS.C.FrankCantoCantoTileTampaFla.TileLetterSeptember201459 thatwhenwebidthesamejobsIusu-allyamawardedthecontractevenwithahigherprice.OpportunitiesCantohashadthroughtheFiveStarContractorpro-gramhavepositionedhimwelltodotheworkwithCalacatta6mmlargethinporcelaintilefromIrisandStoneLitenaturalcompositestonepanelsfortheGenslerjob.HesattendedaworkshopwithIrisandonewiththeFiveStarContractorgroupatCrossville.IvewatchedvideosandeducatedmyselfontheseproductsCantosaid.Ihaveabetterfeelforwhatthejobwilltakethanmycompetitorwhohasneverbeentoaworkshop.FiveStarContractorsenjoyotherbenetsaswellsuchasexclusivemanufacturerdiscountsconferencesandvouchers.ButaccesstopeerexpertsandmanufacturersarethetopbenetsforHohn.Networkingoffersacoupleofplusesshesaid.Firstnetworkingwiththeothercon-tractorsthroughoutthecountryandsecondthenetworkingwiththedif-ferentsettingmaterialmanufacturers.WhenonecallsorhasaconcernIhavefoundtheywillgetbacktomewithinaveryshorttimegivingmemorecredibilityasIcangetanswersquickly.HeronsumsitupsayingTheaccesstotheknowledgebaseofotherFiveStarContractorsisimmeasur-able.DoestheFiveStarContractorProgramsoundlikeitsforyouContactNTCAassistantexecutivedirectorJimOlsonformoreinforma-tionat601-939-2071oremailjimtile-assn.com.AknowledgeabletoolBringingyouuptospeedonwhatsnewwhatsoldwhatworksandwhatdoesnt.WhybecomeamemberAsamemberofNTCAyoullbekeptuptodatewithverynecessarytradeeducationprovidedwithinformationaboutproblem-solvingtechnol-ogyandgivencurrenttileindustrydocumentsandspecications.AlonglistofbenetsNTCAReferenceManualTileLetterMagazineFreeTechnicalAdvicee-NewsletterNTCAWorkshopsRegionalTrainingTotalSolutionsPlusConferenceInstallationVideosTrainingManualsApprenticeshipProgramPropertyandLiabilityInsuranceSafetyProgramandsomuchmoreAddedvalueforbeingacontractormemberoftheNTCAeverynewandrenewingcontrac-tormemberreceives1800invouchersforproducttheyuseeveryday.CallJimOlsonandaskaboutourPartneringforSuccessProgram601939-2071www.tile-assn.comFIVESTARCONTRACTORSPOTLIGHT60TileLetterSeptember2014 WEKNOWGROUT.COUNTONCUSTOM.ThegroutworldischangingandFusionProischangingit.PhotosDavidFederoffcustombuildingproducts.com800-272-8786Takinggrouttothenextlevelofperformanceforindooroutdoorcommercialandresidentialinstallations.UnsurpassedStainResistanceEasytoSpreadandCleanUltimateColorConsistencyAvailableatTheHomeDepotandtiledistributorsnationwide. Originallyconstructedinthelate70sthePlazaoftheAmericaswasconceivedasalargemixed-usedevelopmentofofceretailhotelandconferencespacecontainedintwohigh-risetowersoneofthelargestdevelopmentsinthecityofDallasallconnectedbyavast64000-sq.-ft.indooratriumwhichformanyyearscontainedanunderusediceskatingrinkandavarietyofretailshops.Thegoaloftheadaptivereuseprojectwastocreateanurbanplazaorparkthatgavethedevelopmentnewlifeandincreaseuseofthedevelopmentduringthedayandafter500p.m.ThroughafruitfulcollaborationbetweenCorganAssociatesthelandscapearchitecttheOfceofJamesBurnettandtheown-ersofthepropertytheatriumwastransformedintoaclimate-controlledtieredindoorparkthatoffersincreasedretailandrestau-rantopportunities.Workingwiththeexistingretaildiningandhotelspacespresentedachallengetheyhadtoremainopenandaccessible.CottodEstesultra-thinlargeporcelainKerlitetileswereabletobeinstalleddirectlyovertheexistingooringwhichmeantthattherenovationcouldbecompletedwithoutcostlymessytime-intensivedemolition.The16x40tilesintheBuxyseriescreatedawarmmodernfeelinginCaramelandAmandecol-ors.The3.5mmthicktileshelpedtocreateaninvitingspace.100coverageisthekeyIfyouvebeenreadingTileLetteryoullknowthatrecentlyleadingindustryassociationsissuedaposi-tionstatementaboutusingthintile5.5mmandlargeronoors.Butwhenthisprojectbeganitwasaboutthreeyearsagowellbeforethisstatementcameout.KemnaTileaNTCAFiveStarContractorfromDallaswascalledupontoinstalltheKerlitetile.OngoingmeetingswiththefacilityownerandBarryKemnaownerofKemnaTileeducatedtheownerastothepotentialrisksofworkingwithlargethinporcelaintileinthisproj-ThinporcelaintilesstreamlineDallasatriumrenovationNTCAFiveStarContractorinstallstilenodemolitionofexistingoorneededTHINTILEsponsoredby62TileLetterSeptember2014 MAPEIhasawholefamilyofmortarssuit-ableforsettingthintilesGranirapidSystemmeetsISO13007C2FS2P2andANSIA118.4A118.11A118.15KerabondTKeralasticSystemmeetsISO13007C2ES2P2andANSIA118.15EA118.4andA118.11KerabondKeralasticSystemmeetsISO13007C2ES2P2andANSIA118.4A118.11A118.15UltraexLFTRapidmeetsISO13007C2TFS1P1andANSIA118.4A118.11UltraexLFTmeetsISO13007C2TES1P1andANSIA118.4A118.11MAPEIUltraliteMortarmeetsISO13007C2TES1P1andANSIA118.4A118.11UltraexRSmeetsISO13007C2FP1andANSIA118.4A118.11A118.15KerabondTisapremium-gradenon-sagnon-slumpmortarforuseinthin-setandmedium-bedapplicationsoninte-riorexteriorresidentialandcommercialoorsandwallswhenmixedwithwater.WhenmixedwithKeralasticasecond-generationexibleacryliclatexadditivetheresultingsystemhasexceptionalbondstrengthexuralstrengthelongationchar-acteristicsandfreezethawdurability.Thehigh-performancebondmakesKerabondTKeralasticthebestmortarsystemforthemostdifficulttilessubstratesandcondi-tionsincludingthintile.www.mapei.com.ectespeciallyconsideringtheleveloffoottrafcfromtheofcebuild-ingsandthehotelaswellasfromneighboringbuildingswherepeopleaccessedthefoodcourtatlunchtimeviaskybridges.KemnasuggestedaseamlessproductbuttherealityofneedingtonavigatearoundthebusyMarriotthoteltrafcintheeveningandofcebuildingfoottrafcduringthedaymadethepossibilityofater-razzooorunfeasible.TheownerknewitwasriskybutwehadnootherchoicesKemnasaid.Initially40x40tilewasspeciedbutKemnainsistedoncuttingitto20x40piecesinstead.Thatwaywecouldstillpickitupandverify100coverageaswellasedgecoveragehesaid.Inadditiontheownersetsomelimitsonthekindofwheeledtrafcthatisallowedtoprotectthespace-rubber-tiredvehiclesonly.Kemnahadafavorableexperi-enceworkingwiththeKerlitetile.Itseasytoworkwithandexible.Ifitisinstalledcorrectlyitholdsupwell.Kemnausedthin-setmortartoskimcoatrstwiththeatsideofthetrowelandletitsetupafewdaysorweeksandthentileoffsec-tionsoftheproject.OnthesecondlevelwheretheoorrampeduptotheretailspacesKemnausedaself-levelingunderlayment.ThebiggestchallengeKemnahasfoundisthatthereisatileortwobro-kenineveryboxsothereisalotofwaste.Youreallyhavetoordermorethanyouneed.Themanufacturers willneedtomakearrangementstoaccountforthat.SustainablespaceThearchitectsdidalottomakethisasustainableproject.Thebarrenandunderutilizediceskatingrinkwastransformedintoanindoorgardenthroughtheuseofvegetationwooddeck-ingnewtilewaterfeaturesandlow-voltagelighting.Thedemoli-tionoftheexistingconcreteslabbeneaththeicerinkcreatedlargeamountsofcrushedconcretethatwerere-usedassubgradeforthenewooring.Severaltonsofconcreteweredivertedfromthelandllandwerekeptthereonsiteaspartofthenewconstruc-tion.LowVOCpaintsandadhe-siveswerespeciedthroughouttheentireproject.Skylightsprovideabundantamountsofnaturallightthatreducetheamountofrequiredlightxturesduringdaylighthours.ThisprojectwastheCommercialwinnerintheItalyTileCompetitionsponsoredbyConndustriaCeramicatheItalianAssociationofCeramicsandtheItalianTradeCommissionandopentoarchitectsanddesignersinNorthAmerica.ResidentialCommercialandInstitutionalwinnerswereselectedbyaninternationaljuryofdesignpro-fessionalsandwinnerswereTHINTILE64TileLetterSeptember2014 FreeStyleLinearDrainwww.noblecompany.comDOWNLOADPRODUCTFLYER2014TheNobleCompany.U.S.PatentNo.8474068Pat.Pend.CanadaandEPPublicationNo.2354339VisitNoblesNEWwebsitewww.noblecompany.comVIDEOSINFOANDMOREClampingringmakesFreeStylethemostwatertightinstallationonthemarketHighcapacityandlowprole...IdealforbarrierfreeshowersInternalslopewithatbottommakesforahassle-freeinstallationSTYLEFUNCTIONWITH THINTILEannouncedatCoveringsinLasVegasinApril2014.Theywereawardeda4000purseplusatriptoBolognaItalythismonthfromSeptember22-26totakepartintheCersaieexhi-bitionofceramictileandbath-roomfurnishings.EachwinningprojectwasrecognizedforitsoutstandinguseofItalianceramictilequal-ityofinstallationandoveralldesignexcellence.Sustainableattributeswerealsoconsideredalongwiththeimpactthatthetilemakesontheoverallspaceandinstallation.Contractorsanddistributorpartnersineachprojectwerealsocelebrated.ProjectPlazaoftheAmericasArchitectCorganAssociatesLandscapeArchitectTheOfceofJamesBurnettLocationDallasTexasTileManufacturerCottodEsteContractorKemnaTileDistributorHorizonTile66TileLetterSeptember2014 PREMIUMINFLOORHEATINGSYSTEMWWW.MASTERHEAT.COM1800938-7925MasterHeatinoorheatingsystemscombineeciencywithluxury.Availableinwirewirematsandinkitform.SimplylaywireormatcoverwithmortarandinstallooringTheEasytoInstallEconomicalUltra-LowEMFSolution Inadditionto2014Handbooktechnicalchangesalreadycov-eredinpreviousarticlestherearealsoavarietyofnewandupdatedinformationalpieceswhichareprovidedasfull-colorgraphically-enhancedtechnicalbulletinsarti-clesandguides.ThesehavebeendevelopedbyTCNAforusebyindustryprofessionalsinselectinginstallingsellingandmaintainingtileandtoaidinincreasinggeneralunderstandingofHandbookandANSIstandardsfortile.Thebulletinsandguides-andmuchmoreareincludedintheTileInitiativeafull-colorinsertboundintothe2014TCNAHandbook.QualiedcontractorsAmongthevarioustopicsintheinsertisasectiononinstallercer-ticationsandimportantfactorstoconsiderwhenchoosingatilecontractor.ThesearecoveredintwoseparatepiecesabulletinonChoosingYourTileContractorandaguidetotheACTinstallercer-ticationprogrambothofwhichemphasizetheimportanceofusingqualiedcontractorsandinstallersbyprovidinganoverviewofthemostimportantbusinesspracticestraitsandskillsneeded.Forexam-plethebulletinonchoosingatilecontractorlistsconsiderationssuchascontractorinvestmentintrainingandcontinuededucationlicens-ingandinsuranceandatrace-ablebusinesslocation.TheguidetoACTinstallercerticationspro-videsanoverviewofthethorough-nessandcredibilityoftheindi-vidualtestsadministeredthroughACTAdvancedCerticationsforTileInstallerswhichareshowerbaseinstallationwaterproofcrackisolationmembraneinstallationwallmudoormudandlargeformattileinstallationincludingsubstratepreparation.Theinforma-TCNAHandbookHighlights2014TCNAHandbookTileInitiativeinsertofferswealthofinformation70TileLetterSeptember2014 TheLargestU.S.-basedLaboratoryDedicatedtoTestingTileandStoneIndependentCondentialWideRangeofANSIASTMandISOTestsforCeramicandStoneTilesandSlabsCompleteISO1300613007TileGroutandMortarTestingDCOFAcuTestforCoecientofFrictionCOFAntimicrobialProductEcacyTestingSustainabilityTestingVOCEmissionsetc.RobinsonFloorTestandOtherInstallationMaterialsandSystemsTestsCustomTestingforResearchandProductDevelopmentProductPerformanceTestingLaboratory100ClemsonResearchBlvd.AndersonSCUSA29625864-646-8453www.tcnatile.comCBtcnatile.comEnglishEspaolItalianoPortugusPUTTHEINDUSTRYSLEADINGTESTINGANDRESEARCHLABORATORYTOWORKFORYOU tionisprovidedinfast-referenceformattohelpADprofession-alsandhomeownersknowwhichskillsarecoveredundereachACTcertication.Theseinformationalpiecesencourageconstructionandbuild-ingdesignprofessionalstonotonlyspecifybuttorequireproofofquali-cationsintheSubmittalssectionofjobspecications.TogetherthesepiecesfromTCNAwillnodoubtbeespeciallyusefulforqualitycon-tractorswhetherbiddingworkforgeneralcontractorsordirectlyforhomeandbuildingowners.Distributorsandmanufacturersarealsoencouragedtousequal-ityqualiedcontractorstomakesuretheirproductsareproperlyinstalled.Thebulletininformationemphasizeshowveryimportantitistolookatmorethanjustpricewhenselectingacontractor.Thediffer-encebetweentrainedexperiencedinstallersandinexperiencedinstall-ersisnoticeablyreectedintheirworkitsays.Andthedifferencebetweenaqualitycontractorandadecientoneisreectedintheirserviceandbusinessoperations.TrueporcelainAnotherusefulpieceinthe2014Handbookisaone-pagebulletintitledWhatIsTruePorcelainwhichfocusesontheproblemofsuppliersdefraudingconsumersbysellingtilefalselylabeledaspor-celain.Thebulletinexplainsthatuniqueandspecicrawmaterialsandmanufacturingmethodsareneededtoproducegenuineporce-lainanditprovidesanoverviewofthetestmethodfordeterminingwhetheratileisgenuineporcelain.Thisbulletinshouldbeahelpfulaidformanufacturersdistributorsanddealersoftrueporcelainineducat-ingclientsabouttheirproducts.HANDBOOKHIGHLIGHTSTheguidetoACTinstallercerticationsprovidesanoverviewofthethorough-nessandcredibilityoftheindividualtestsadministeredthroughACTAdvancedCerticationsforTileInstallers.TCNAlabtechNoahMcLaneconductsthewaterabsorptiontesttodeterminewhetheramaterialistrueporcelain.72TileLetterSeptember2014 LookingatLEEDv4Thereisalsoa10-pageguidetoLEEDv4andtileinthe2014Handbook.TheguideisorganizedbycreditcategoryinthesamewaythatLEEDv4isorganizeditexplainsandoffersexamplesofhowceramictilecanbeincorporatedintoprojectsinordertomeetLEEDcriteriaineachoftheLEEDv4creditcategoriesMaterialsandResourcesIndoorEnvironmentalQualitySustainableSitesIntegrativeProcessEnergyandAtmosphereandInnovation.Forbuildingdesignprofes-sionalsdesigningtoLEEDv4thisinformation-packedfast-referenceguideisamust-have.TheTileInitiativeisalsoavailableasafreedownloadontheTCNAwebsitewww.tcnatile.com.TheTileInitiativeafull-colorinsertboundintothe2014TCNAHandbookoffersarangeofimportantbulletinsandguides.FILAistheonlycompanyintheworldrecommendedbyover200TOPBRANDSofmaterialsforoorsandwallcoveringsRecommendedbytopmanufacturersRealsolutions.Realresults.TheinnovationandperformanceofFILAsolutionsisbasedonguresthatspeakforthemselvesmorethan900technicalinspectionsonbuildingsitesworldwideover2500testsonmaterialsand3000hoursoftrainingformanufacturerpersonnelretailerclientsandapplicationspecialists.Thisiswhy200ofthetopbrandsintheworldconsiderFILAnumber1fortreatmentandcareofallsurfaces.Webelieveininnovationandqualitytosupportyourbusiness.TondoutmorepleasecontactFILAUKon01584877286oratflaUKflasolutions.comHANDBOOKHIGHLIGHTS74TileLetterSeptember2014 yourneighborsarentthatLOUDWithSuperSAM125SuperSAM125SoundAbatementMembraneSuperSAM125isapremium125milself-adheringsounddeadeningsheetmembraneforuseover6or8concreteslabswithoutasoundratedceilingassembly.SuperSAM125meetsandexceedsaratingof50forSTCairbornesoundandIICimpactsoundwhilealsoprovidingcrackisolationupto38andwaterproongprotectionwhenusedunderstoneceramicorporcelaintileandwood.Scanformoreinformation800-633-4622www.nacproducts.com HelpingHandsNeedsinNorthCarolinaInNorlinaN.C.BestTileofRaleighdonatedoorandwalltileandNeuseTileServiceofYoungsvilledonatedthinsetmortarandgrouttoaneight-homeprojectinApril2014.USGCorporationwhichdistributesUSGDurockBrandCementBoardthroughBestTiledonatedUSGDurockcementboardforthefullproject.TilePartnersforHumanityTPFHcoordinatedthedonations.HabitatforHumanityofWarrenCountytiledtwobathroomsintherstoftheeighthomeswhichareintheNorthwoodsneighborhoodofNorlinaaboutanhournorthofRaleigh.Localvolunteershandledthetileinstalla-tion.TPFHrepresentsthepartnershipoftileindustrymembersworkingtosup-portnonprotpartnerslikeHabitatforHumanityandcommunityout-reachcentersthroughdonationsoftilematerialsandlabor.TPFHcoordinatedthedonationsonbehalfofHabitatinWarrenCounty.ThedonorsincludedmembersoflongtimeTPFHsupportersCeramicTileDistributorsAssociationCTDAandNationalTileContractorsAssociationNTCA.FrankDonahueownerofBestTileindustrymemberslendahandthroughTilePartnersforHumanityRecentlyseveralmembersofthetileindustryrangingfrommanufacturerstodistributorstotilecontractorsdonatedmaterialstohelpouttHabitatforHumanityhomesHFHwithlong-wearingandbeautifultilewallsandoors.BestTileofRaleighNeuseTileServiceandUSGdonatedmaterialsforeightHFHhomesinNorlinaN.C.76TileLetterSeptember2014 VisitLackmondatTheInternationalSurfaceEventEastbooth3609 TileisthepresidentofCTDAandNyleWadfordpresidentofNeuseTileisthechairmanoftheboardofNTCA.USGisamemberofbothCTDAandNTCA.HerbMillerexecutivedirectorofTPFHanditsparentorganizationMountainRe-SourceCenterMRCthankedtheindustrymembersfortheirdonations.ThankstoBestTileNeuseTileServiceandUSGeightfamilieswillknowthevalueandbeautyoftileintheirnewhomesWecouldntdoitwithouttheirenthusiasmandsupportCompassioninCaliforniaAfewmonthslaterinEscondidoCalif.tileindustrymembersDaltileandLATICRETEdonatedmaterialsforthreeHFHhomesinthisSanDiegoCountytown.Daltiledonated12x12oortileandLATICRETEdonatedthinsetmortarandgrout.SanDiegoHabitatforHumanitytiledtheentirefrstlevelandoneadditionalbathroomineachofthethreehomeswhicharepartofalarger11-homeprojectintheEscondidocommunitynorthofSanDiego.ThebuildwaspartofthenationalHabitatforHumanityBuildersBlitzinitiativeinwhichlocalbuilderssponsoredhomesandcom-pletedalloftheworkontheirown.TPFHcoordinatedthedonationsonbehalfofHabitatinSanDiegoCounty.ThedonorsincludedmembersoflongtimeTPFHsupportersTileCouncilofNorthAmericaTCNACTDAandNTCA.BothDaltileandLATICRETEaremembersofallthreeorganiza-tions.Daltileisalsoanationalcorpo-ratesponsorofHabitatforHumanity.LoriHoltPfeilerexecutivedirectorofSanDiegoHabitatforHumanitythankedthedonorsfortheirsupport.Habitatsprogramshelpthosewhoneedahanduptoovercomethechallengestheyfacewithregardtodecentaffordablehousing.WorkingalongsidepartnerslikeDaltileandLATICRETEweareabletoofferhopebymakinghomeownershipareal-ityforfamiliesinEscondidoandthroughoutSanDiegoCounty.Wearesogratefulfortheirgeneroussupport.TodonateorformoreinformationonMRCorTPFHcontactMRCexecutivedirectorHerbMillerat304-678-4229hmillermountainre-source.orgornet-workingdirectorAllyVenugopalat425-429-6188allyvmountainre-source.org.MRCprovidesadonationreceiptfortaxpurposes.Formoreinforma-tionvisitwww.mountainre-source.orgorwww.tpfh.com.HELPINGHANDSDaltileandLATICRETEdonatedmaterialsforthreehomesinanEscondidoCalif.HabitatforHumanityproject.Daltiledonated12x12foortileandLATICRETEdonatedthinsetmortarandgrouttotheEscondidoHFHbuild.78TileLetterSeptember2014 SelfLevelingUnderlaymentiscreatedbasedongreentechnologyinaconcertedefforttoimplementaLEEDstrategyforgreenerbuildingpracticeswww.sgm.cc800.641.9247FastsettingSavecostandlaborEliminatestrowelingNosandingorgrindingCanbefeatheredgedLowshrinkagenotgypsumbase FloorCoveringLeadershipCouncilhasinauguralmeetingidentiesindustrysmostcriticalissuesTheedglingFloorCoveringLeadershipCouncilFCLChaditsinauguralmeetingonJuly29withthegoalofaddressingandimprovingsomeofthemostpress-ingissuesandproblemsfacedbytheooringindustry.Theneworganizationiscur-rentlycomprisedof15associa-tions-alldedicatedtoooringincludingWorldFloorCoveringAssociationWFCANationalWoodFlooringAssociationNWFANationalInstituteofCertiedFloorcoveringInspectorsNICFIMarbleInstituteofAmericaMIACeramicTileDistributorsAssociationCTDACarpetCushionCouncilCCCResilientFloorCoveringInstituteRFCICarpetRugInstituteCRINationalTileContractorsAssociationNTCAFlooringCoveringInstallationContractorsAssociationFCICACertiedFlooringInstallerCFIFloorInstallationAssociationofNorthAmericaFIANANationalAssociationofFloorCoveringDistributorsNAFCDNorthAmericanLaminateFloorAssociationNALFAandAmericanFlooringAssociationAFA.FCLCevolvedfromtheFloorCoveringIndustryIssuesCouncilFCIIC.TheremainingactivemembersofFCIICincludingWFCAvotedtooverhaultheorganization.Theyadoptedanewnamerevisedtheirmissionstate-mentandplantorevitalizemem-bershipandbringaboutapositiveimpactintheindustry.Theexplor-atorymeetingtodetermineinter-estinandneedforwhatwouldbecomeFCLCtookplaceonApril162014inNashvilleTenn.dur-ingtheNWFAconvention.ThenewpurposestatementforFCLCreadsTheFloorCoveringLeadershipCouncilexiststoidentifyissuesanddevelopsolutionsthatleadtothesuccessoftheoorcoveringindustryanditsprofessionals.SevenassociationsattendedtheJuly29rstofcialmeetingwhichtookplaceinOrlandoFla.80TileLetterSeptember2014 HOWMUCHDOYOUSCOREINCREASEITBYUSINGOURHIGHPERFORMANCESCORINGWHEELSOurscoringwheelshaveaforgedsteelshaftandablademadeofhardertungstencarbidetoguaranteeapreciseefficientanddurablecut.8002342547MarketedbyCORONACLIPPERINC.forNorthAmericabellota.comCeramicporcelainwalltilesandmosaicglassCeramicporcelainfloortilesCeramicporcelainroughfloortilesRoughanddifficult-to-cuttiles14516133234HIGHGLOSSGLOSStoMATTEMATTEtoTEXTUREDTEXTUREDtoROUGH ThegroupsworkedtoidentifytheoverallmissionofFCLCandanongoingagendaforthegroup.Membersagreedthemosteffec-tivewaytobringaboutindus-trychangewasthroughgroup-focusedactionandcooperation.Theyidentiedthethreemostpressingissuesaffectingtheoor-ingindustryaccesstotrainingtheloomingshortageofoor-inginstallersandtheneedforimprovedcoordinationbetweentheseveraltradeorganizationsthatexistwithintheindustry.OnlineportaltocoordinateprogramsandtrainingThemostcriticaltopicthatemergedwasaccesstoefcienteffectiveandaffordableprofes-sionaltrainingandinstructionforindustrymembersinallcapaci-ties.TheFCLCorganizersnotedthatmanufacturersassociationscollegesandschoolsacrossthecountryofferavastnumberoftrainingandeducationprograms.Acentrally-organizedonlineportalthatbringstogetherallofthoseprogramsandprovidesuserswithinformationandlinkstocoursesintheirareasofinter-estandtheirgeographiclocationscouldgreatlybenettheindustry.Thisportalorinformationbankcouldalsofacilitatestreamlin-ingoftrainingsoorganizationscanavoidthecostsofduplicat-ingalready-existinginstructionalprogramsfortheiremployeesthatcanbemadeavailablebytodaystechnology.ShowcasingthebenetsofbeinganinstallerThesecondconcernfocusedontheshortageoftrainedinstallationprofessionalsacrossthecountry.TherecenteconomicrecessionpromptedthisshortagebuttheupturnintheU.S.economyhashadlittleeffectonthenumberofpeopleturningorreturningtocareersininstallation.MembersofFCLCvotedtobeginworkonacampaigndesignedtoshowcaseandpromotethemanybenetsofbeinganinstaller.SynergisticeffectsofworkingtogetherThelastinitiativeidentiedbythegroupwasestablishingeffec-tiveandongoingcommunicationandcooperationbetweenindustryassociations.TheooringsectorrepresentsasizeableportionoftheU.S.economyaswellascount-lessjobs.Industryassociationmembersrecognizethatworkingtogetherwillcreateasynergisticeffecttoinuencetheindustrywithagoalofbringingtheoor-ingcommunityclosertogetherstreamliningcommunicationstokeepeveryonefullyinformedandcapableofactinginconcerttofurtherindustryinterests.Thecouncilalsoidentiedleaderstoheadupeachofthethreeissuesidentied.JimHiebFloorCoveringLeadershipCouncil82TileLetterSeptember2014 MyguysuseonlywediShowerSystemsBryanBaeumlerhostofLeaveittoBryanandHouseofBryanasseenonHGTVandDIY-Network.Youcanalsondwediproductsspecsonarcat.com.JoinUsonFacebook.com877-933-WEDI9334www.wedicorp.com100waterproofandnaturalprotectionagainstmoldInnovation.System.Quality.EasyandsafemodularinstallationFastestInstallationofcustomtiledshowersMultiplecustomizableproductssizesReadytotileuponinstallationAnysizeortypetilestoneInstallationadvantagessavetimemoneyCertiedsystemperformancewithmanufacturerwarranty CEOMIAwilldirectthetrainingprogram.RobertVardenchair-manCFIwilloverseetheinstal-lationandnext-generationinitia-tive.AndKimOderkirkexecu-tivevicepresidentFCICAwillheadupthecommunicationandcooperationissue.ThegroupalsoelectedScottHumphreyCEOWFCAtoFCLCchairandMichaelMartinpresi-dentandCEONWFAasthevice-chair.KayWileyexecu-tiveadministrativeassistanttoHumphreywillserveassecre-tary.Allwillservetwo-yearterms.IamthrilledtobeatthehelmofsuchapowerfulandmotivatedorganizationsaidHumphrey.BybringingtheseassociationsandtheirmemberconstituenciestogetherIhavenodoubtwewillbeabletomakeapositiveimpactintheindustryfromwhichevery-onecanbeneft.Thegroupplanstomeettwotimesperyear.ThenextmeetingwilltakeplaceinMiamiFla.inconjunctionwiththeInternationalSurfacesEventonOctober192014.AssociationsfocusedsolelyonooringarewelcometojoinFCLC.FormoreinformationortobecomeamembercontactScottHumphreyat800-624-6880shumphreywfca.org.FloorCoveringLeadershipCouncil84TileLetterSeptember2014 239-598-3737e-mailinfotile-eze.comFormoreinformationonthisandotherTileEzeproductsvisitusonlineatwww.tile-eze.comorcalltollfree1-800-476-3737TheTZ7500AutomaticGroutingMachinegroutsinoneeasyoperation.SavingtimeandlaborexpensestheTZ7500doesthejobthreetimesfasterthanconventionalmethodswith13themanpower.Asingleoperatorcangroutseveralthousandsquarefeetperhour.25YearsofPioneeringInnovativeToolsEquipmentfortheU.S.TileStoneIndustryTZ7500AutomaticGroutingMachineWhyareyoustrainingyourknees NTCANEWS86TileLetterSeptember2014NewsFlashNTCAhitsarecordwithnewmembersinAugustThankstoanewpartnershipwithStarnetcommercialcontractorsandastrongsummerNTCATileStoneWorkshopProgramontheEastandWestCoaststheNTCAhassetanewmembershiprecord50membershipapplicationsinthemonthofAugust.Withnewmem-bershipsincludingtheAugustgroupNTCAisinchingclosertoitsgoalof1000membersbytheendof2014.ManynewmembersjoinedinthePacificNorthwestageo-graphicalregiontheNTCAhastargetedwithstronggrowthpotential.NTCAtrainerMichaelWhistlerwhoresidesinCaliforniacontinuestoreachpeopleontheWestCoastwithgreatnewinformationintheWorkshopProgramwhileGeraldSloanNTCAstrainerwhohasbeenwiththeassociationformanyyearsutilizeshisAlabamaresidencetohittheMidwestSouthandEastCoastRegions.AllnewmembersoftheNTCAwillreceivetheTCNAHandbook2014editionANSIStandardsandthenew2014printedversionoftheNTCAReferenceManualaspartoftheirjoiningpackage.InadditionNTCAmembersgettochooseupto1800inPartneringForSuccessproductcoupons.FormoreinformationonjoiningtheNTCAcontactJimOlsonatjimtile-assn.comNTCATileStoneWorkshopsgototheCaribbeanInFebruaryofthisyearNTCAtrainerGeraldSloantraveledtoMicroMillingLtd.whichservestheCaribbeanislandsofTrinidadandTobagotocon-ductacustomizedtrainingprogramforabout50peopletilecontractorcus-tomersofhostNTCAmemberMicroMillinganddistributorsalesrepre-sentatives.MicroMillingproducesarangeofthin-setmortarsplastermixgroutsandsandstonerenders.TheeventwasheldatthenearbyRoyalHotelinSanFernandoandwasthefrstandonlysucheventNTCAhasconductedinTrinidadandTobago.Wedecidedtohostthework-shopasawaytoeducateourtilecontractorsinTrinidadandTobagoaboutbestpracticessaidRobertdeVerteuilofMicroMilling.Astheleadingmanufactureroftileinstalla-tionproductsinTrinidadweseeitasourresponsibilitytoinformusershowtominimizeriskandpreventjobfailures.NTCAsSloandesignedaneventthatincludedbothdiscussionandteachingaswellasahands-onpor-tionofthetrainingthatputthetheorydiscussedinthemorningsessionintopractice.Large-formattileinstallationwithdirect-bondthin-setmethodswasaprimarytopicaswellassub-stratepreparationparticularlytruingRobertdeVerteuil Copyright2012AlphaProfessionalTools.Allrightsreserved.103BauerDriveOaklandNJ07436800-648-7229Fax800-286-0114www.alpha-tools.comDRYTILEKITVIRTUALLYDUST-FREESHAPINGANDPOLISHINGAPPLICATIONCOVERSMORETHANA4DISCCONVENIENTANDFASTCANALSOBEUSEDWETDRYTILEBULLNOSEKITFactoryQualityFinishWithouttheMess NTCANEWS88TileLetterSeptember2014upunevensubstrateswithappropri-atematerialsSloansaid.Participantsallseemedgenuine-lyinterestedastheyengagedMr.SloanregularlywithquestionsdeVerteuilsaid.TheyseemedparticularlyinterestedinsubstratepreparationThereisacommonproblemwithlevelsubstratesinourmarket.Thethinset-coveragedemonstrationwiththePlexiglasandthetilewasveryenlighten-ingandalsoGeraldssuggestionofWhydoweastilecontractorsallowtheleast-experiencedmem-bersonourteamtodothetaskthatrequiresthemostexperiencei.e.grouting.DuringhisstayintheCaribbeanSloantouredtheMicroMillingfactoryaswellasajobsiteandenjoyedthewarmhospitalityofboththehostsandattendeesandwonderfullocalcuisine.WeatMicroMillingwereincrediblypleasedwiththework-shopcarriedoutbytheNTCAandwillmostcertainlybeinterestedinplanninganotherworkshopinthenearfuturesowecancontinuetoeducateinstallerssalesrepsthepublicandourselvesaboutbestpracticesfortileinstallationdeVerteuilsaid.Agroupof50people-contractorsandtiledistributorsalespeople-attendedtheNTCAcustomizedtrainingconductedbyNTCAtrainerGeraldSloanandhostedattheRoyalHotelinSanFernandobyMicroMillingLtd.whichservesTrinidadandTobago.Sloandiscussedbestpracticesparticular-lydirect-bondthinsetinstallationoflarge-formattileandsubstratepreparation.ThePlexiglasdemonstrationofmortarcov-erageforlarge-formattilewasespeciallyintriguingtoparticipants.Themorningsessionconsistedofdiscus-sionandteaching. INDUSTRYNEWSNewownersforPAREXUSAParexUSAInc.www.parexusa.comaleadingbuildingmate-rialmanufacturerthatmarketsitsproductunderthebrandsofParexLaHabraMerkreteTeifsandElReyannouncedthesaleandown-ershipchangeofitsparentcom-panyParexGrouptoCVCCapitalPartners.Underthenewownershipstruc-tureParexGroupwilloperateindependentlyandwillnolongerbeafliatedwiththeFrenchcorpo-rationMateriswhichhasbeenitsparentcompanysince2001oritssubsidiaries.ParexGrouphasgrownsigni-cantlywithabusinessmodelbasedonspecializationinternationaldevelopmentorganicgrowthandselectiveacquisitions.Thesaleoffersanimprovednancialstruc-turethatwillgivethecompanyexibilitytoaccelerateitsdevelop-mentonaworldwidelevel.Wearenowanindependentcompanywithanewshareholderwhoisstronglymotivatedtosup-portuswithambitioninthisnewphaseofourdevelopmentsaysRichardSguinchiefexecutiveofcerofParexGroup.CVCisoneofthelargestandmostrespectednancialinvestorsintheworld.EDCOhostsHowardCountyMarylandexecutiveRecentlyKenUlmancurrentHowardCountyMarylandexecu-tiveandcandidateforMarylandlieutenantgovernorvisitedEDCOsworldheadquartersinFrederickMaryland.Ulmantouredtheman-ufacturingfacilitylearningaboutEDCOsurface-preparationprod-uctsandEDCOFabricationthecompanyscontractmanufacturingdivision.EDCOgainedknowledgeaboutbusinessprogramslike3DMarylandwhichisastate-wideinitiativetoincreaseengagementbetween3Dprintingandadditivemanufacturingregionalbusinessesandentrepreneurs.Wecametogetheranddis-cussedissuesfacingmanufactur-ingsaidJasonStanczykmar-ketingdirectorEDCOInc.KenUlmanlistenedtowhatwethinkourindustryneedstogrowandweappreciatehishonestanswers.KenandhisstaffarealwayswelcomeatEDCO.CeramicToolCompanyis30yearsoldCeramicToolCompanyCTCiscelebrating30yearsofsuccessandsolidgrowthintheooringindus-trysupplyingqualitymetaltrimsandpre-moldedexpansionjointsforprofessionaltilesettersarchi-l.tor.JamesLehmanEDCOLeanfacilitatorKenUlmanJasonStanczykEDCOmarketingdirector90TileLetterSeptember2014 INDUSTRYNEWStectsandcontractorsworldwide.CeramicToolspresidentPeggyHeulerhasledthecompanyfor30years.Webeganwithanideatoprovidetileracksfortheooringindustry.Whileservingtheneedsofourcustomersourproductlineexpandedwithmetaltrimsandexpansionjoints.CTCtrimsaredependablecost-effectivesolu-tionsforqualityinstallationsinthetileandstoneindustry.CeramicToolwww.ceramic-tool.comhasbecomeaninterna-tionalsupplierofexpansionjointsandmetaltrimwithprojectsinOmanColumbiaSt.KittsandtheDominicanRepublic.TheMallofAmericainMinneapolishasbeenoneofCeramicToolslargestdomesticprojects.TenyearsagoBuffaloNaturalStoneShowerBasinswasaddedtotheproductline.Thegranitemar-bleandquartzshowerbasinsareanexquisiteshowerooroptionforresidentialandhotelinstalla-tions.PresidentPeggyHeulercreditsCeramicToolsgrowthandcon-sistentsalessuccesstoaclearandconsistentvision.Knowyourcustomermeettheirneedsandexceedtheirexpectationseverytimeoneveryproject.Enteringits31styearwiththesameenergyandserviceorienta-tionthatfueledtherst30yearsCeramicToolislookingforwardtocreatingnewrelationshipsintro-ducinginnovativeproductsandcommittingitsexperiencetoeveryoneofitsprojects.Braxton-BraggrevampswebsiteAfterextensiveresearchanddevelopmentBraxton-Bragghasrevampeditswebsitewithanewstreamlinedhomepageandauser-friendlylayoutthatincludesnewimagecategoriesandiseasilyaccessibleviaarangeofelectronicandmobiledevices.92TileLetterSeptember2014 ELECTRICFLOORWARMINGSYSTEMOverthelast40yearsweveperfectedthemanufacturingofsafedependableandhigh-qualityfloorwarmingsystems.Itsastandardwesetforourselves.Andanameyoucantrust.ChooseconfidencevisitWarmTiles.com.DFTCABLESFlexiblefloorplansolutionSELF-ADHESIVEMATSPre-cabledeasytoinstallWARMTILESELITEUltra-thinlowprofilemat INDUSTRYNEWSAhighlightingfunctionallowsvisitorstokeeptrackoftheplace-mentoftheircursorwhennavigat-ingthroughimagesandcontent.Importantlinkstothecompanyandpoliciesareatthebottomofeachpageandredundantinfor-mationhasbeeneliminatedforamoreintuitiveandspeedysurfngexperience.SteveBussellBraxton-Braggsmarketingmanagerremarkedthattheredesignedsiteworksonotherdevicesliketabletsandevenphones.Wehopevisitorstothewebsitefndthesechangeshelpthemlookupourofferingsmorequickly.WelistentoourcustomersandlovehearingfromyouToexperiencethenewsitevisitwww.braxton-bragg.com.JoshBlancjoinsTHFboardofdirectorsJoshBlancofClaySquaredtoInfinityandfounderoftheMinneapolis-basedHandmadeTileAssociationHTAhasjoinedtheTileHeritageFoundationTHFboardofdirectorstakingtheseatofIrenedeWattevillea16-yearboardmemberwhohasretired.DeWattevillewillretainemeritusnon-votingstatus.BlancjoinsRileyDotyKatiaMcGuirkJosephTaylorandSheilaMenziesasactiveboardmembersoftheTileHeritageFoundation.TileHeritageexplaineditselec-tionofBlanctotheboardsayingthatcurrentboardmembersappre-ciateBlancsfundamentalnatureofsharinganddesiringtoshareinformationandideas.HiscoreunderstandingofthemissionofTileHeritagerecordingtilehistoryprotectinghistorictileswhilevali-datingcontemporarytileswaskeyaswasthefactthatBlanclivesandbreathesthismissioninhisownstu-dioworkandworkwithHTA.InadditionTHFtoldBlancyouhaveagreatsenseofhumoranessentialattributeinthisworldoftoomuchseriousnessYougetthingsdoneyouarerelaxedyouunderstandandusesocialmediaandyouaresimpaticowithoth-ers.Besidesallthatyouareintelli-gentcreativeandwillingtoassist.IntotalyourepresentallofthethingsanorganizationlikeTileHeritagewouldwantinaboardmember.BrunwinbecomesvicepresidentofnanceforLATICRETELATICRETEhaspromotedJanetBrunwintovicepresidentoffinance.InhernewroleBrunwinwillbeactivelyengagedindevelopinglong-termfnan-cialplansandbusinessstrate-gies.Shewillcontinuetoprovide94TileLetterSeptember2014 888-512-7339www.ardexamericas.comREVOLTWEDESERVEFULLERJOINTSCONSISTENTCOLORSandeasiertoinstallgroutsGetOutofTheGroutDepressionJointheARDEXRevolutionNowARDEXFLRapidSetFlexibleSandedGroutARDEXWAEpoxyGroutandAdhesiveARDEXFG-CMICROTECUnsandedFloorWallGroutARDEXREVOLUTIONARYGROUTSEasiertoinstallExcellentcolorconsistencyFullergroutjointsOutstandingstainresistance INDUSTRYNEWSoversightforcorporatenanceannualnancialplansandbud-getsandallaccountingnancialtaxandIT-relatedactivitiesofthecompanyandglobalsubsidiaries.BrunwinhasbeenwithLATICRETEfor12yearsmostrecentlyasseniordirectorofnance.Beforethatsheheldthepositionofdirec-torofnanceandstartedwiththecompanyasitscontroller.SheservesontheboardofdirectorsofthreeinternationaljointventuresandontheauditcommitteeforLATICRETE.ArizonaTilelaunchesfreeiPadAndroidappArizonaTilehaslaunchedanewappforbothiPadandAndroiduserstogivecustomersaconve-nientandfunwaytodesigntheirspaces.TheArizonaTileappisnowavailableforfreethroughtheAppStoreandGooglePlay.TheappputstheworldofArizonaTileatyourngertipsincludingproductswiththeabilitytocreatealistoffavoritesandaccesstoaProductFinderfunctionArizonaTilelocationsgalleryofinspira-tionalphotosandlinkstoarangeofvisualizationtoolsandsocialmediasites.InadditiontothisfunctionalandfunappArizonaTileisalsorein-troducingarevisedmoreuser-friendlyversionoftheirmobilesite.Thismobilesiteacondensedversionofthefullwww.arizona-tile.comwebsitecaneasilybeaccessedatm.arizonatile.com.NemoTilerelaunchesNemotile.comThenewNemoTilewebsiteatwww.nemotile.comgivesconve-nientaccesstothedistributorsnewselectionoftileandstone.ItoffersfastermoreuidsearchbeautifulaccurateimagesforallNemotileandstoneproductspecpagestoviewprintdownloadandnewsalesprogramsincludingQuickShipandNemo123.Expandedfunctionalityofthewebsiteincludingmoreproductisplannedforthenextfewmonthsandwillbeannouncedviae-blastandsocialmediafromthecompany.96TileLetterSeptember2014 www.tilewareproducts.com828-322-9273828-304-1076FaxSeeourcompletelineofOrganizaonAssistproducts.BasketsHooksTowelBarsGrabBarsFootPropsStructuralSurfaces2014TileWareProducts.Allrightsreserved.PermaTileFastenerPatented.USPatentNo.8161700PanelDisplayModelTWGD-010Engagethefuturesellproductsthatgenuinelyexpandconsumerulityinleshowers25x47MountswithcleatsIllustratesallcurrentproductsProgramsavailableCallfordetails NEWPRODUCTSMotawiDowntowntoopeninAnnArborLastmonthMotawiTileworksopenedaretailspaceindowntownAnnArborinsidetheAnnArborArtCenterat117WestLibertyStreet.ThenewretailspaceistheresultofapartnershipwiththeAnnArborArtCenteralong-timecarrierofsomeoftheMotawiTileworksline.MotawiDowntownfeaturesthefulllineofMotawigifttilesandaprojectdesignspacesituatednearplentyofconvenientparking.MotawiTileworkswillcontinuetoproducetileoutofitscurrentbuildingat170EnterpriseDriveinwestAnnArbor.ThegalleryshoptherewillremainopenandtourswillcontinueeveryThursdaymorningat11.www.motawi.com.NEWPRODUCTSConceptSurfacesanexclusiveimporterofhigh-qualityhard-sur-facematerialsbasedinDallasTexassuppliesaselectionofpor-celaintilesglassmosaicshard-woodsandluxuryvinyls.NowthecompanyaddsIconporcelaintilestoitsproductlineinanexclu-sivehexagonalshapedevelopedincollaborationwithitsfactoryinItaly.Theproprietaryhexagonisavailablein24x24formatanditsprecutshapeallowsittobeinstalledonoorsorwallswithastandard12x24or24x24whichmakesliningupgroutjointseasyandfacilitatesdistinctivepat-ternswithouthavingtocuttileonsite.Iconhasaconcreteappear-anceandisavailableinarangeofsquareandrectangularsizesaswellasthehexagonformat.Iconisavailableinveneutralcolorsingripornaturalnishindoorsoroutdoorsincludingpoolandwetareas.www.conceptsurfaces.comMAPEIislaunchingtwoShowerPerfectInstallationKitsonethatusesaliquidmembraneforwaterproongandonethatusesasheetmembrane.Thesethree-pieceinstallationsystemsfocusontub-to-showerconversionsinhotelshospitalsuniversitydormi-toriescondominiumsandrentalapartmentswherecontractorpro-ductionandendperformancearecritical.ShowerPerfectInstallationSystemsfeatureapatentedPVClineardrainwithauniquedesignincludingextendersthatallowtheinstallertofabricateawall-to-walldraininstallationfrom24to32.TheShowerPerfectpre-slopedlin-eardrainsystemallowsarchitectstodesignwithlarge-formattileonoorsaswellaswallsandfor98TileLetterSeptember2014 A-5320-0613GloballyProvenConstructionSolutionswww.laticrete.commvisl1.800.243.4788A-5619-0814SeeDataSheet025.0forcompletewarrantyinformation.2014LATICRETEInternationalInc.Alltrademarksshownaretheintellectualpropertiesoftheirrespectiveowners.LATICRETEhasacompletesolutionforadheredmanufacturedstonemasonryveneersprovidingapermanenthighstrengthinstallationthatisfreezethawstableandprotectsfromwaterintrusionbackedbyaLATICRETE25YearSystemWarranty.MasonryVeneerInstallationSystemMVISTheCompleteSolutionforFacadesSnapformoreinformation. NEWPRODUCTSinstallationandtile-settingtobedonequickly.Pre-slopedpanelsinstalleasilywithUltraexRSmortarthenthelineardrainisinstalledtheunitwaterproofedwithsheetorliquidmembranedependingonthearchitectsspecsandtheunitisreadytotile.MoreinformationisavailableintheShowerPerfectreferenceguide.www.mapei.comProSpecHydraGuardisanon-polymersealerthatpermanentlysealsandprotectsporcelainhonedporcelainsemi-porousandnaturalstonewithalowVOCformula.Ittakesonly10minutestodryanditpreventsgroutcolorsfromleachingorbleedingintothetilewhileprovidinghigh-levelstainandchemicalresistance.CompatiblewithallgrouttypesHydraGuardreducesinstalltimeandmakesgroutcleanupmucheasier.www.prospec.com.MerkretehasintroducedMerkrete720RapidSetapre-miumgraderapid-settingmediumbedmortarspecicallyformulatedfortheinstallationoflarge-formatceramictilesgaugedporcelainandirregularthicknessstonesthatrequirefastersettingtimesof90minutesorless.Thenew720RapidSetalsoallowsforeasyadjustmentsagainstlippageandexceedsANSIA118.4andANSIA118.11standards.Itsrapid-settingcharacteristicsmakeitperfectforprojectsthatdemandfastsettingtimeslikemallshospitalsschoolsandpublicspaces.Merkrete720RapidSetroundsoutMerkretesfulllineofthinsetsmortarsandadhesivesspecicallyformulatedforlarge-formattilesincluding855XXLone-stepadhesiveand856XLFforultra-thinextralargetiles.www.merkrete.com.SunTouchIntroducesShowerMatElectricFloorHeatingMatandnewCustomTapeMatelectricoorheatingmat.TheSunTouchFloorHeatingShowerMattransformstheshowerexperienceintoarelaxingspa-likeretreat.DesignedforaquickandSunTouchCustomTapeMat100TileLetterSeptember2014 NEWPRODUCTSeasyinstallationsimplylaythepre-formedmatonacleansurfaceapplythedouble-sidedtapeapplythinsetandtheninstallthedesiredoorcovering.Availablein120V36x60or48x48witha4centerdraincutoutthematisULlistedat12-wattssquarefoot.TheSunTouchCustomTapeMatcomespre-shapedtomatchtheexactoorplandimensionssubmittedandsimplyunrollstotthespacewithnocutsorturnsrequired.Theuniqueopen-weaveconstructionallowsforaone-stepapplicationwiththinsetorself-leveler.Thematisexibleandallowsforadjust-mentsasneededsavinginstallersbothtimeandeffort.Availablein120Vand240VoptionsthematisULlistedat12-wattssquarefoot.www.suntouch.comFloridaTileintroducesMarquisHDPthenewbenchmarkoorandwallcollectiondesignedtodeliverthemostpopularandbest-sellingnaturalstonecolorsfromFloridaTilesPietraArtline.InspiredbytheeleganceofluxurymarbletilesMarquisHDPdeliversanuncom-promisinglevelofcolorandvaria-tionusingHDP-HighDenitionPorcelainprintingtechnology.Fivecontemporarycolorsaredeliveredinasmoothnaturalnishfortheporcelainoortilesandaglossysurfaceintheceramicwallwithseverallistellooptionsforeachcolorofeldtilechairrailsandcornersmosaicsandbullnose.TheproductlineisGREENGUARDandPorcelainTileCertiedincludesupto40pre-consumerrecycledcontentandismadeintheUSA.ARDEXhasrecentlyintroducedARDEXFHSandedFloorandWallGroutthroughouttheUnitedStatesCanadaandLatinAmerica.ARDEXFHistheidealgroutforeverydayinteriorandexteriortileinstallationswheninstallingmostalltypesoftileincludingporcelainglassquarryceramicmosaicsandmostnaturalstonetiles.ARDEXFHeasilyllsgroutjointsfrom116to34.ARDEXFHisavailablein30ARDEXColorsin10poundboxesand25poundbags.www.ardexamericas.comCustomBuildingProductshasexpandeditslineofhigh-quali-typroleandtransitionnishingstripsandedgetrimwithtwonewprolecategoriesmovementjoints102TileLetterSeptember2014 NEWPRODUCTStellthemyousawitinandcoves.CUSTOMsProlesandTransitionscreatesmoothjunc-tionsbetweenroomsbridgegapsbetweendifferenttypesofoorcoveringortilematerialsandpro-tecttheedgesofceramictileandnaturalstoneforlastingbeauty.CUSTOMsnewPROCONNEXmovementjointsaredesignedtoaccommodatehorizontalandver-ticalstressesonoorsorbetweenwallsandoorstohelppreventcracks.Threeoptionsareavail-ableinvaryingheightsandnishesincludingathin-bedproleforinteriorandexteriorapplicationsacornerprolethatalsominimiz-essoundtransferandanexpan-sionjointprolethatbridgesupto1-316.ThenewPROCOVEcovesshapeprolesmakecleaningeasierbyprovidingroundededgesatoors.Threedifferentoptionsareavailableincludingone-andtwo-sideddesignscompletewithcor-nerpiecesendcapsandconnec-tors.PopularnishesincludeBrassSatinBronzeSatinSilverSatinandStainlessSteelSatinalongwithmultiplesizeoptions.www.custombuildingproducts.comCUSTOMsPROCOVEwww.tileletter.comNationalTileContractorsAssociationisseekingapplicantsforEducationandCurriculumDirectorResponsibilitieswillincluderevisionofexistingNTCAcurriculumandcontinuingeducationprogramsanddevelopmentofnewprogramsandinitiativesforbothprintanddigitalmediums.AdditionalresponsibilitiesincludemanagementofNTCAFiveStarRecognitionProgramsupportofindustryeffortsatcerticationdevelopmentanddevelopmentofspecicationsthatsupporttheuseofqualiedlaborincludingrequirementsforcerticationandtheNTCAFiveStarContractorProgram.Forpositiondetailsqualicationsandhowtoapplyvisitourwebsite. AlphaProfessionalTools....................................87ARDEXAmericas.........................................95ArmalyBrands...........................................9BarwaltToolCompany.....................................35Bellota................................................81BenoJ.GundlachCompany.................................25BestTile...............................................19CeramicToolCompany....................................46CeramicTileEducationFoundation.............................56CustomBuildingProducts...................................61Dal-TileCorporation........................................5DuralUSA.............................................41EDCOInc..............................................40EGSEasyheat...........................................93EmserTile.............................................11FilaChemicalsUSA.......................................74FinPanInc..........................................50-51InnovisCorporation.......................................29JosephLundgrenConsulting..................................84LackmondProductsInc.....................................77LATICRETEInternationalInc...........................centerspreadLATICRETEInternationalInc............................474999MAPEI..............................outsidefrontandbackcoversMAPEI..........................................2736-37MKDiamondProductsInc...................................13MLTSystems............................................31Masterheat..........................................68-69MerkreteSystems.................................6773105MiracleSealantsAbrasives................................43NACProductsInc........................................75NobleCompany.........................................65PearlAbrasives..........................................33PromaAdhesivesInc.......................insidefrontcover-page1ProSpec............................................5557RTCProducts..........................................101SGMInc..............................................79SawmasterDiamondToolsInc................................91Schluter-Systems.........................................39SlipGrip..............................................42TI-ProBoard.............................................89TexRite................................................17TileCouncilofNorthAmerica................................71TILEEZE...........................................1585TI-ProBoard.............................................89TileToolsHQ.com..........................................7TileWareProductsLLC.....................................97TotalSolutionsPlus.........................................3UniversityofCeramicTileandStone............................48wediCorp.............................................83ADVERTISERSINDEX104TileLetterSeptember2014 NewMAPEIFlexcolorCQtargetsyourgroutproblemscallbacksmixingcrackingsealingstainingeforescenceMAPEIFlexcolorCQisformulatedwiththelatestinnovationinquartzaggregatewhichensurescolorconsistencyeaseofcleanabilityandimprovedworkability.Thenext-generationformulawillgiveyouushjointsandincorporatesDropEffecttechnologywhichhelpspreventmoststains.Thisprofessional-gradeready-to-usespecialtygroutwasmadeforprecisioncommercialandresidentialinstallations.Availablein26designercolorsand2packagingsizes12gallons.Yourreputationreliesonbeingpreciseeverytime.TrustthenewMAPEIFlexcolorCQReady-to-UseGroutwithColor-CoatedQuartz