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NationalTileContractorsAssociationwww.tile-assn.comwww.tileletter.comReferenceManualIssue2014ONTHECOVERTECSpecialtyProductsTECsystemhelpsreviveDetroitCoboConventionCenter NewMAPEIFlexcolorCQtargetsyourgroutproblemscallbacksmixingcrackingsealingstainingeforescenceMAPEIFlexcolorCQisformulatedwiththelatestinnovationinquartzaggregatewhichensurescolorconsistencyeaseofcleanabilityandimprovedworkability.Thenext-generationformulawillgiveyouushjointsandincorporatesDropEffecttechnologywhichhelpspreventmoststains.Thisprofessional-gradeready-to-usespecialtygroutwasmadeforprecisioncommercialandresidentialinstallations.Availablein26designercolorsand2packagingsizes12gallons.Yourreputationreliesonbeingpreciseeverytime.TrustthenewMAPEIFlexcolorCQReady-to-UseGroutwithColor-CoatedQuartz newsyouneedtoknowDedicatedtoeducationandindustryserviceFeatureStory16Inthisissue...26Chapter1GroutsByMikeMicalizziCustomBuildingProducts30Chapter2TentingByLeighHightowerMAPEI38Chapter3OverviewUnderlaymentstrowelableandpouredByTomCassuttProSpecTomVaughnTMVaughnLLCConsultingandBingTianProSpec42Chapter4ControljointswhoneedsthemByChrisWalkerDavidAllenCompany44Chapter4QuestionableandunsuitablesubstratesBySteveRauschindustryconsultantfeaturestoryTECSpecialtyProductsTECsystemhelpsreviveDetroitCoboConventionCenterByTomPlaskotaH.B.FullerConstructionProductstileletter.comONLINENOW315926TheReferenceManualIssue201442TileLetterTheReferenceManualIssue20141 THEOFFICIALPUBLICATIONOFTHENATIONALTILECONTRACTORSASSOCIATIONBARTA.BETTIGApublisherbarttile-assn.comLESLEYA.GODDINeditorlesleytile-assn.comMICHELLECHAPMANartdirectoradvertisingsalesmichelletile-assn.comMARYSHAW-OLSONadvertisingsalesmarytile-assn.comMailingAddressP.O.Box13629JacksonMS39236U.S.A.ShippingAddress626LakelandEastDriveJacksonMS39232Tel601-939-2071Fax601-932-6117Websitewww.tileletter.comwww.tile-assn.comInthisissue...continuedDepartments4LetterfromthepublisherPositionStatementonThinPorcelainTileByBartBettiga6EditorsletterLesleyGoddin10NTCATechnicalCommitteelettersJamesWoelfelchairmanNyleWadfordvicechairman72AdvertisersIndexTheNationalTileContractorsAssociationInc.isanequalopportunityassociationandseekstoincludequaliedindividualsandbusinessesinallphasesofitsactivities.TheNationalTileContractorsAssociationInc.doesnotdiscrimi-nateonthebasisofracecolorreligionagesexsexualorientationnationaloriginveteranstatusordisability.TheNationalTileContractorsAssociationInc.seeksopportunitiestoincludethesegroupsinitsprogramsandactivities.TileLetterisafreesubscriptiontothetilestoneandalliedproductsindustries.Tosubscribevisitwww.tileletter.com-clickonAdvertisersSubscribers-clickonSubscribe.Tomakeaddresschangesorunsubscribepleasesendanemailtowebmastertile-assn.com.TILELETTEREDITORIALPOLICYTileLetteristheofcialpublicationoftheNationalTileContractorsAssociationInc.NTCA.TileLetterprovidesamediumforexpressingviewsandopinionswithoutapprovingdisapprovingorguaranteeingthevalidityoraccuracyofanydataclaimoropinionappearingunderabylineorobtainedorquotedfromanacknowledgedsource.StatementsoffactandopinionaremadeontheresponsibilityoftheauthorsaloneanddonotimplyanopinionorreecttheofcialpositionofNTCA.NTCAwouldnotbepossiblewith-outthededicatedserviceofourboardandcommitteemembersandregionalandstatedirectors.Meetthesededicatedvolunteersbyvisit-ingwww.tile-assn.comandclickingonAboutUs.Youcanalsondinfor-mationandacontinuallyupdatedlistofFiveStarContractorsatwww.tile-assn.comclickonFindaTileContractororConsultant.47Chapter5GlasstileByDavidFatulaOceansideGlasstile50Chapter5ShowersByArtMintieLATICRETEInternational54Chapter6NaturalstonetilesByJoshuaLevinsonArtisticTile58Chapter7MembranesByTomPlaskotaH.B.FullerConstructionProducts62Chapter8CareandmaintenanceByRodSigmonAquaMix2TileLetterTheReferenceManualIssue2014 PUBLISHERSLETTERBartA.BettigaInMaythisPositionStatementwasissuedbythefoundingassociationsoftheAdvancedCerticationsforTileInstallersACTProgram-theNationalTileContractorsAssociationNTCATileContractorsAssociationofAmericaTCAAInternationalMasonryInstituteIMIandInternationalUnionofBricklayersandAlliedCraftworkersIUBAC.Thisisacriticaldocumenttosupportsuccessfulinstallationofthinporcelaintileastheindustrymovesforwardwithmoreinstal-lationsofthisproductandasstandardsareintheprocessofbeingdeveloped.Assuchitisbeingincludedinthe2015edi-tionoftheNTCAReferenceManual.4TileLetterTheReferenceManualIssue2014 Thinporcelaintileisanexcit-ingnewandemergingproductbeingintroducedtotheworldmarketbymanydifferentmanu-facturersutilizingseveraldiffer-entmanufacturingprocesses.Thistileistypicallycharacterizedashavingathicknessofbetween3.0mmto6.0mmandupto5.0by10inlengthandwidth.CurrentlyTCNAANSIandISOdonothaveaproductstandardformanufacturingwhicheventuallywillestablishthebenchmarksbywhichthequalityofmaterialswillbeevaluated.Therearenoindus-tryinstallationstandardsidentify-ingthecorrectmethodsandmate-rialsnecessarytoproperlyinstallthesetilesinawaythatmeetstheperformancerequirementsexpectedintheNorthAmericanmarketplace.DuetothelackofstandardsfortheseproductstheNationalTileContractorsAssociationNTCATileContractorsAssociationofAmericaTCAAInternationalMasonryInstituteIMIandInternationalUnionofBricklayersandAlliedCraftworkersIUBACrec-ommendthattilecontrac-torsnotinstallthinporcelaintilepanelsinanythicknesslessthan5.5mmforoorinstallations.Itisourassertionthatinstallationsofthinporcelaintilesthatarenolessthan5.5mmthickmaybesuc-cessfullyaccomplishedinproper-lypreparedoorapplicationswiththepropercareandprocesses.Thetilecontractorshouldbeawarethatsignicanttrainingandeducationisrequiredtosuccessful-lyinstalltheseproductsandthataninvestmentintoolsandequipmentisnecessary.Themanufacturerofthetileandsettingmaterialsrec-ommendationsshouldbesecuredinwritingpriortoinstallationandthecontractorshouldfollowtheseinstructionscarefullyorpotentiallybeexposedtoincreasedriskandliability.PositionStatementonThinPorcelainTileTileLetterTheReferenceManualIssue20145 WhatyouholdinyourhandsisthefrsteverNTCAReferenceManualissueofTileLetter.Thepurposeofthisspecial14thissueofTileLetterthisyearistogiveyouatasteofwhatisavailableinthecurrent20132014NTCAReferenceManualandtogiveyouapreviewoftheeditsandrevisionsontapforthe2015editionofthisimportantindustrydocument.ThelettersbyNTCATechnicalCommitteechairmanJamesWoelfelandvicechairmanNyleWadfordwillgiveyouanideaofhowtheTechnicalCommitteeworksandhowitdevelopsconsensusforthetopicsincludedintheManualaswellastheimportantinformationtheManualbringstothetileinstall-erandcontractingcompany.WhatyouwillfndinthisissueEDITORSLETTERLesleyA.Goddin6TileLetterTheReferenceManualIssue2014 CERAMICPORCELAINGLASSMETALNATURALSTONEQUARTZADivisionofMohawkIndustries2014Dal-TileCorporationMAKEABOLDSTATEMENTDynamicandreadytoinspirePoradabyDaltileachievesastylishslatelookwithanaffordableanddurableporcelaintile.Designedtowithstandthewearofhightrafcareasthisversatiletileaddscharactertextureandvisualinteresttoanyproject.FormoreinformationonPoradaorotherDaltileproductsvisitdaltile.com.PhotofeaturesDeepGreyin13x20. arearticlesabouttopicswithintheactualManualitselfwrittenbytheCommitteememberormembersresponsibleforthatsectionofthebook.Theirintentistogiveyouaavororanoverviewofwhattheactual236-pageManualholdsinstoreforyou.Somethingtonoteintwoinstancesthereareseveraltopicsthathavethesamechapterdes-ignation.Thatsbecausetherearesectionsineachchapterandourauthorsareaddressingthesesepa-ratesections.ForinstancewehavetwoarticlesfromChapter4oneofwhichaddressescontroljointsandoneofwhichaddressesquestion-ableandunsuitablesubstratesandtwoarticlesfromChapter5oneofwhichaddressesglasstileandoneofwhichcoversshowerinstallations.TheNTCAReferenceManualispartandparcelofthemembershippackagethateachNTCAmem-berreceives.ButtheNTCAhasdeemedthissuchavitaldocumentthatitisnowbeingmadeavailabletonon-membersaswellthroughtheNTCAwebsiteatwww.tile-assn.com.ItisthewishofNTCABoardofDirectorsExecutiveCommitteeTechnicalCommitteeandstaffthateachinstallerhaveacopyoftheManualathisorherdisposaltosolveandpreventprob-lemsthatcanplaguethetradeoftileandstonecontracting.IfthisspecialTileLetterissuewhetsyourappetiteforgreaterknowledgetostrengthenyourbusinesswedencourageyoutojoinNTCAtotakeadvantageofaswellasaddtothegreatbodyofknowledgethatournearly1000-memberstrongassociationpossesseswhilesup-portingtheTechnicalCommitteeandtheNTCAmembershipasawhole.OryoucanvisittheNTCAStoreatwww.tile-assn.comtoobtainthelatestcopyofthisvitalindustrypublication.EDITORSLETTER8TileLetterTheReferenceManualIssue2014 Ourlargeformatporcelainpanelsexpandpossibilities.ThefrstthingyoullnoticeaboutLaminambyCrossvilleishowmuchareaasinglepanelcancover1mx3mtobeexact.Thenyoullnoticehowitssoinnovativeitcanskinromyourceilingdowntotheoor.Yesevenoorsatjust5.6mmthick.Andonceyoulearnthatithasallthedurabilitystainresistanceandsuracevarietyoporcelainyoullbereadytothinkbiggeraboutyournextproject.Thinkbigger.LaminambyCrossville.comQuestions931-456-3136 JamesWoelfelNTCATechnicalCommitteechairmanIamgratefulforthisspaceinthespecialNTCAReferenceManualeditionoftheTileLettertoexplainthehistoryoftheNTCATechnicalCommitteethemissionofthecom-mitteeandwhatthecommitteeiscurrentlyworkingontoday.TheNTCATechnicalCommitteewasfoundedin1980bythen-executivedirectorJoeTarveralongwiththeNTCAExecutiveCommitteeincludingBobYoungandBobRoberson.Thiscommitteewasdevelopedtohelpsolveissuesfortilecontractorstogatherandtodisseminateinformationasitpertainstotileandstonetileinstal-lations.ThisinformationisputintoacausecurepreventionformatintheNTCAReferenceManual.AstheTechnicalCommitteeevolvedtileinstallationprob-lemsincludingsubstrateissuesjobconditionsandevenspecif-cationirregularitieshavebeenaddressedwithapprovedlettersandwhitepapers.ThelettersareincludedintheReferenceManualtobecustomizedbythemembercontractorandgiventotheappro-priatepartytoinformorwarnofapotentialproblem.Thewhitepapersaregiventotheappropriatepartiesforinformationalpurposesasrelatestovarioustileinstalla-tionsandconditions.TodaytheTechnicalCommitteeisintheprocessofeditingtheNTCAReferenceManualwiththegoalofcompletingtherevisionsoftheNTCATECHNICALCOMMITTEELETTERSJamesWoelfelNyleWadfordTechnicalCommitteeandNTCAReferenceManualaperfectmatchFollowingaretwolettersfromJamesWoelfelNTCATechnicalCommitteechairmanandNyleWadfordNTCATechnicalCommitteevicechairman.JamesandNyleexplainthefunctionandworkingsoftheTechnicalCommitteeandhowthatgroupofdedicatedindividualsinourindustryledtothedevelopmentoftheNTCAReferenceManualandthenewestrevisionthatwillbeavailablein2015LesleyGoddin10TileLetterTheReferenceManualIssue2014 MAKETHERITECHOICEwww.texrite.comFORYOURINSTALLATIONATALLLEVELS.PRODUCTSTHATAPPLYEASIERBONDBETTERANDLASTLONGER. 2015ReferenceManualinOctoberatTotalSolutionsPlus.WearealsoworkingonlargethinporcelaintileinstallationissuesinfactattherecentISOmeetingsinClemsonwetheNTCAvolunteeredtheTechnicalCommitteetohelpwithdevelopinginternationalinstalla-tionstandardsforlargethinporce-laintile.WeareworldwidenowInclosingIwouldliketothankmypredecessorsBobRobersonDonScottandScottCarothers.Iwouldalsoliketothankmyvice-chairmanNyleWadfordandthemembersoftheNTCATechnicalCommitteethebestandbrightesttilepeopleintheworld.AndmostimportantofallIwouldliketothankallNTCAmembersforyoursupportoftheNTCATechnicalCommitteeandofcoursetheNTCAReferenceManual.JamesWoelfelNTCAFiveStarContractorNTCAvicepresidentArtcraftGraniteMarbleTileCo.MesaAriz.NyleWadfordNTCATechnicalCommitteevicechairmanAttimesthereisconfusioninourindustrywhenlookingforref-erencesoftechni-calinformationonestablishedinstalla-tionstandardsandrecognizedinstal-lationmethods.Manycontractorsarchitectsdesign-ersspeciersandindustrypartnersarefamiliarwiththeTileCouncilofNorthAmericaHandbookforCeramicGlassandStoneTileInstallationTCNAHandbookandtheAmericanNationalStandardSpecicationsforInstallationofCeramicTileANSIBook.TheTCNAHandbookisaguidetoassistinclarifyingandstandardiz-inginstallationspecicationsfortilewhiletheANSIBookisacompilationofvoluntarystandardsthatdenetheinstallationofceramictileaswellasthetestmethodsandphysicalpropertiesforceramictileinstallationmaterials.Eachisrepresentativeoftheconsensuseffortsofnationalaswellasregionalorganizationsandindividualswhovolunteertheirtimetoserveoneachcommittee.Bothofthesepublicationsarewidelyusedthroughouttheindustry.Lesswidelyusedbutequal-lyasrelevantisapublicationoftheNationalTileContractorsAssociationtheNTCAReferenceManual.WhiletheReferenceManualalsofocusesontileinstal-lationanditsmanyfacetsastheotherbooksdoitiswrittenforthebenetofprofessionaltileinstalla-tioncontractingrmsandindivid-ualswhoarecommittedtoinstalla-tionexcellenceandthebestinter-estoftheindustry.Itdoessobyhavingasitspurposetoidentifyrecurringchallengestosuccess-fulinstallationsoftileandstonerecognizepotentialproblemsandtogainconsensusfromindustryexpertsonofferingsolutions.InNTCATECHNICALCOMMITTEELETTERS12TileLetterTheReferenceManualIssue2014 thisrespecttheReferenceManualisdifferentfromboththeTCNAHandbookandtheANSIBookinthatwhiletheyareallguidesandstandardsdeclarationstheReferenceManualtakesthatinfor-mationseveralstepsfurtherbypro-vidinginformationforissuesbeforeduringandaftertheinstallationsareperformed.ThispublicationisdevelopedbytheNationalTileContractorsAssociationTechnicalCommitteewhichiscomprisedofhighlyskilledandexperiencedmembersprovidingperspectivesandexpertisefromallsegmentsofthetileindustrywhomeetregu-larlythroughoutthecountry.TheNTCAReferenceManualisoftenoverlookedasthevaluableresourcethatitisforfeetonthegroundinformationconcerningtileinstallationissues.Greatefforthasbeengiventoprovideconsensusanswerstoissuesthattilecontrac-torsmanufacturersanddistributorsfacedaily.Byidentifyingtheseissuesexplainingtheircausesandthenlist-ingtheircurestheNTCAReferenceManualcanandoftendoesprovetobeinvaluabletoeachuser.TheproperuseofthispublicationwilloftensaveitsuserthecostofanannualNTCAmembershipseveraltimesover.Theeducationitpro-videsrepresentssincereeffortsbythoseonthecommitteewhohavebeenthereandexperiencedthatandhavethedesiretoseeothersinourindustryavoidthepitfallsthatoftenoccurwithoutthisknowledge.Youareencouragedtousethisresourceasthewealthofinforma-tionthatitis.Itisnotonlyaprob-lemsolveritisalsoanexcellentproblempreventeriftheinforma-tioncontainedwithinitisappliedcorrectly.NyleWadfordNTCApastpresi-dentNTCAFiveStarContractorNeuseTileServiceYoungsvilleN.C.NTCATECHNICALCOMMITTEELETTERS14TileLetterTheReferenceManualIssue2014 www.schluter.com800-472-4588ConnectwithusSchluter-DITRAUncouplingmembranefortiledfloorsEnsuresthelastingbeautyandfunctionalityoftiledoorsPreventsthemaincauseofcrackedtilesWaterprooftoprotectyoursuboorLightweightalternativetocementbackerboardEasytohandleandtransportCutswithutilityknifeorscissorsnosawsandnodustQuickandeasytoinstallNo-nonsensewarrantyMadeforTILETheSchluter-DITRAInstallationHandbookisyourcomprehensiveresourcefortileinstallationsovervarioussubstrates.Contactustoobtainyourfreecopy FEATURESTORYescribedasasymbolofDetroitslivingspiritCoboCenterisinthemidstofa279millionrenovationwhichincludesasoaringnewatri-umthatopensontothecitysiconicriverfront.TherenovationatCoboaimstocatalyzetherevitalizationofDetroitandintheatriumandadjacentrestroomsTECproductshelpedtileinstallerscreateavibrantspace.Sinceitsopeningin1960CoboCenterhasdrawnvisitorstothebanksoftheDetroitRiverforthenationspre-mierautoshowspoliticalconventionsandanendlessvarietyofotherevents.Thegoaloftherenovationistorein-vigoratetheconventioncenterandtheentireregioninpartbyestablishingconnectionswithdowntownDetroitandtheDetroitRiver.Withapanoramicviewoftheriverthroughfoor-to-ceilingglasswindowsCobosthree-storyatri-umcreatesaphysicallinkbetweentheconventioncentersdramaticnewriverfrontentranceandmainconcourse.The250x65atriumcanhost600peopleseatedforameal1000seatedtheater-styleand1200forreceptions.Large-formattilesinstalledwithawiderangeofTECproductsspantheatriumsfoor.InstallersalsousedTECprod-uctstoplace1x2foortilesand1mx3mlargethinporcelainwalltilesinnearbyrestrooms.CobohoststwooftheMotorCitysmosticonicannualeventstheDTECsystemhelpsreviveDetroitsCoboConventionCenterSurfacepreparationandtile-settingproductsprovideelegantaestheticandstrongperformanceinRiverfrontAtriumByTomPlaskotatechnicalsupportmanagerH.B.FullerConstructionProducts16TileLetterTheReferenceManualIssue2014 FEATURESTORYTECsystemhelpsreviveCoboConventionCenterNorthAmericanInternationalAutoShowoneofthelargestautoshowsonthecontinentandAutoramaalargeshowcaseofcustomcars.WithconsiderationfortheseeventstheTECsystemunderwenttestingbeforeinstallationtodeterminehowitwouldperformunderheavywheelloads.TECsystemprovidesmultipleadvantagesIntheatriumwedidamockupusingTECproductstosetlarge-formatporcelaintilessaysBobMichieluttiownerofMichieluttiBros.Inc.thetilecontractorforthespace.After30daysheavycon-structionvehiclesincludingfork-liftsandscissorliftsweredrivenovertheoor.Itdidntbudge.FromthenonthebuildingownerandarchitectsharedourcondenceintheTECsystemandthewarrantyTECwasgoingtoprovide.Althoughtoday2x4beigeandwhitetilesdeliverasimplerenedappearancetotheatriumTECproductsaddressedavarietyofchallengesinthespacepriortotheirinstallation.TECMultipurposePrimerandHydraFlexWaterproongCrackIsolationMembranewereusedbothintherestroomsandintheatrium.AstheNTCAReferenceManualobservesinChapter5contractorsareincreasinglyusingcrack-isolationSinceitsopeningin1960CoboCenterhasdrawnvisitorstothebanksoftheDetroitRiverforthenationspremierautoshowspoliticalconventionsandanendlessvarietyofotherevents.18TileLetterTheReferenceManualIssue2014 NothingtoThrowAwayNOWASTE.CapsDesignedtoLastInstallersCareer.StainlessSteelStrapWillNotBreakabovetheinstalledsurface.RubberAccessaryprotectsandholdsinstalledmaterialinalignedposition.ThinTile-Porcelain-OffsetUngauged-SlabYouPickDesiredPlateandPerformance.SuperiorClampingAbility.MostValuableBestPerformingandMoreAffordablethanyoumaythink.ForuseonWallsFloorsCeilingsandCounterTopswithmosthardsurfacematerials.www.mltsystem.comIusetheMLTsystembecauseIlikequalitytoolsthatwork.JackHamilton-HamiltonTileandStoneQualifiesforLaticreteCustomandMapeiWarranteesSendusYOURphotosandcommentsforachancetobefeaturedinTileLetter.Tel.319-610-3038Fax319-524-1638INFOmltsystem.com membranestoreducethelikelihoodofcracksdevelopingatalaterdate.IntheatriumatCoboMichieluttiBros.Inc.turnedtoHydraFlextoaccommodateanticipatedmove-mentastheNTCAReferenceManualrecommends.HydraFlexbroughtitswaterproongcharacteristicstotherestrooms.InMichiganthegroundisalwaysmoving.Itsfreezingandthawingwhichcancausethesubstratetoexpandandcontract.ThatswhyweuseHydraFlexsaysMattShumardnisherforMichieluttiBros.Inc.HydraFlexmayhelppreventfuturecrackinginthesubstratebutinstall-ersalsoneededtoaddressthesub-stratesexistingproblems.ThisyearsNTCAReferenceManualnotesthatlarge-formattileshavetightatnesstolerancessoitwasclearthatanevensubstratewascrucialforsuc-cessfulinstallationofthelargethintileusedintheatrium.HoweverwheninstallersbeganworkatCobotheyfoundanunevensuboor.TheNTCAReferenceManualsuggestspatchingasasolutiontoatnessdeviationsandinstallersturnedtoTECFast-SetDeepPatchtohelpcor-recttheproblem.PatchinganunevensubstrateThesubstratewasverychalleng-ingsaidShumard.Itwasupto14higherand2lowerthanthelevelplaneandweusedFast-SetDeepPatchtolevelit.Fast-SetDeepPatchisverystronganditsetsfast.Nowwehaveaatooryoucanrollaquarteracrossithesaid.TECHydraFlexvisiblehereprovidescrackisolationinCobosatrium.FEATURESTORYTECsystemhelpsreviveCoboConventionCenter20TileLetterTheReferenceManualIssue2014 AstheNTCAReferenceManualrecommendsinitssectiononLargePorcelainandGlassBodiedTilesthecontractorsreliedonalatex-modiedportlandcementmortartoinstallthelargeporcelaintilesatCobo.AccordingtoBobMichieluttiTECUltimateLargeTileMortarcontributestotheoorsuniformsurfaceinadditiontoprovidingastrongbond.DespitethefactthatinstallersusedtwodifferentcolorsoftilewithslightlydifferentthicknessesintheatriumTECUltimateLargeTileMortarhelpedthemaccountforthatdifferenceandachieveamoreconsistentoor.Italsodeliversitsnon-sagcharacteristicstothelargethinporcelaintilesinstalledonthewallsoftheconventioncentersrest-roomsandwasusedtoinstalltileontheoorsaswell.TheNTCAReferenceManualout-linesthebenetsofhigh-perfor-mancegroutsandinCobosatriumandrestroomsTECPowerGroutUltimatePerformanceGroutdeliversthem.Itprovidesstaincrackandeforescenceresistanceandcoloruniformity.TECproductswillalsobeusedfortheinstallationoftheceramicwalltileintheconventioncenterskitchen.TheCoboCenteratriumwascom-pletedinlate2013.Theconven-tioncentersrenovationbeganinSeptemberof2009andisexpect-edtobecompletedbytheendof2014.Otheraspectsoftherenova-tionincludea40000-sq.-ft.grandballroomaTVbroadcaststudiowithsatelliteuplinkcapabilitygiantexte-FEATURESTORYTECsystemhelpsreviveCoboConventionCenterTECUltimateLargeTileMortarhelpedinstallersachieveaconsistentoor.TECPowerGroutUltimatePerformanceGroutprovidesstaincrackandeforescenceresistanceandcoloruniformityatCobo.22TileLetterTheReferenceManualIssue2014 riorvideowallsforeventinformationandanopen-airterraceoverlookingtheriverforeventandcommunityprogramming.FormoreinformationaboutTECvisittecspecialty.com.TheTECbrandisofferedbyH.B.FullerConstructionProductsInc.aleadingprovideroftechnologi-callyadvancedconstructionmateri-alsandsolutionstothecommer-cialindustrialandresidentialcon-structionindustry.HeadquarteredinAuroraIllinoisthecompanysrecognizedandtrustedbrandsTECCHAPCOGroutBoostFosterAIMandothersareavailablethroughanextensivenetworkofdistributorsanddeal-ersaswellashomeimprovementretailers.Formoreinformationvisitwww.hbfuller-cp.com.TECHydraFlexandPowerGroutaretrademarksofH.B.FullerConstructionProductsInc.FEATURESTORYTECsystemhelpsreviveCoboConventionCenterTECproductswereusedtoinstall2x4leinCobosatrium.InstallersalsousedTECproductstoplace1x2oortilesand1mx3mlargethinporce-laintilesonthewallsinnearbyrestrooms.24TileLetterTheReferenceManualIssue2014 HOWMUCHDOYOUSCOREINCREASEITBYUSINGOURHIGHPERFORMANCESCORINGWHEELSOurscoringwheelshaveaforgedsteelshaftandablademadeofhardertungstencarbidetoguaranteeapreciseefficientanddurablecut.8002342547MarketedbyCORONACLIPPERINC.forNorthAmericabellota.comCeramicporcelainwalltilesandmosaicglassCeramicporcelainfloortilesCeramicporcelainroughfloortilesRoughanddifficult-to-cuttiles14516133234HIGHGLOSSGLOSStoMATTEMATTEtoTEXTUREDTEXTUREDtoROUGH GROUTS126TileLetterTheReferenceManualIssue2014 GroutsByMikeMicalizziCustomBuildingProductsCHAPTERONETheexpressiongroutisgrouthasntappliedintheceramictileandstoneindustryforawhilenow.Improvementsintechnologiescontinuetochangegroutrecom-mendationsinstallationmethodsandproblem-solvingtechniques.KnowinghowthesechangesaffectyourprojectscanmakeorsaveyoutimeandmoneyFollowingaresomeoftherevi-sionsconcerninggroutmadeinthenewNTCAReferenceManualshowninitalicsEpoxygroutAdvanceshaveoccurredinepoxygroutformulationsandrec-ommendationsforuseandshouldbeconrmedwiththemanu-facturers.Choosingthecorrectepoxygroutcanbethedifferencebetweenfailureandsuccess.ThischangeisnotedinthenewNTCAReferenceManualMostmanufacturersprovidemultipleepoxy-basedgroutingproductswithdifferentperfor-mancecharacteristics.Epoxygroutshouldbeselectedbasedontheservicelevelandintendedmaintenanceproceduresoftheproduct.TheNTCAReferenceManualnotesthatepoxygroutingmustbeperformedwithproperPersonalProtectionEquipmentPPEWearnitrilerubberglovesandavoidskincontact.Washallexposedskinespeciallythehandsandfaceimmediatelyifcontactismade.Removecontaminatedclothingimmediately.Followallmanufac-turerpersonalprotectiveequip-mentrecommendationsaslistedontheMaterialSafetyDataSheetMSDSorSafetyDataSheetSDS.Premixedandready-to-usegroutsPremixedorone-parturethanesandsingle-componentready-to-useacrylicsaregrowinginusage.ToclarifywhytheseareusedtheNTCAReferenceManualstatesthefollowingdescriptionManufacturerscontendthesepre-mixedgroutstypicallydonotrequiresealingareeforescence-resistantandexibleofferinglimitedchemicalresistance.TileLetterTheReferenceManualIssue201427 CHAPTERONEConcreteDuetothenumerousissueswithhigh-moistureemissionsincon-cretethataffectmembranessomeadhesivesandgroutsthefollowingrecommendationwasaddedtotheNTCAReferenceManualConsiderusingmoisturemitiga-tionmembraneswhenexcessivemoistureisdetected.AsaprecautionfordeectionthenewverbiagestatesDeectiontomeetbuildingrequirementsandexpectedliveanddeadserviceloads.RevisionstooldmethodsAndsomeold-timemethodsandremediesforgroutinstalla-tionorrepairarenolongerthebestoptions.SomerevisionstotheNTCAReferenceManualweremadetoreectthenewmethodssuchasUsingwhitenylonscrubpadsandwhitemildabrasivecom-poundswithsulfamicacidforhazeremovalreplacedusingsawdustandAjax-typecleaners.Darkengroutjointbybrushingjointswithmixtureof50boiledlinseedoiland50mineralspir-itswasalsoremovedfromthepublication.UseKraftpaperinlieuofpoly-ethyleneforcuring.Useabreath-ablepaper.Besuretolookthroughthechap-terforotherrecommendationsandrenementstomakeyourprojectsuccessful.CustomBuildingProductsMegaliteCrackPreventionMortarisahigh-per-formancelight-weightmortarthatofferstheultimateinbondstrengthforthemostdemand-inginstallationrequirementswiththeexibil-itytowithstandhorizontalsubstratemovementupto183mm.FormulatedwithCustomLitetech-nologyMegaliteis40lighterthantypicalmortars.A30lb.13.6kgbagofMegalitecoversthesameareaasa50lb.22.68kgbagoftraditionalmortar.Diverseinapplicationtheproductiscapableofthin-setormedium-beduseupto3419mmthickonhorizontalsurfacesafterbeat-in.Onoorstheproductsnon-slumpmedium-bedfeaturesprovidetheultimatesupportforlarge-formattileandheavystone.Onwallsitpro-videsexcellenthandlingcharacter-isticsandoffersnon-sagnon-slipinstallations.Formulatedwithrecycledmate-rialMegalitecontributestoLEEDcerticationandexceedsANSIA118.4TEA118.15TEandA118.11withouttheneedforadditives.WhenMegaliteisusedaspartofaqualifyingfullinstallationsystemofCUSTOMproductstheinstallationcanqualifyforuptoalifetimesys-temwarrantythatcoversthecostofinstallationmaterialstileandlabor.FordetailsonCUSTOMsindus-try-leadingwarrantypleasevisitwww.custombuildingproducts.com.28TileLetterTheReferenceManualIssue2014 UNSURPASSEDSTAINRESISTANCE.EASYTOSPREADANDCLEAN.WEKNOWGROUT.COUNTONCUSTOM.DanLambertLambertTileStoneRegionalDirectorfortheNationalTileContractorsAssociationNTCADanLambertisaFusionPro.AsownerofLambertTileStoneinEagleCODanknewexactlywhatitwouldtaketogetthejobdonerightonarusticvacationhomeprojectnestledinthebeautifulmountainsoutsideofVailCO.DanmadethecalltogowithCUSTOMsFusionProSingleComponentGroutknowingthatFusionProsunsurpassedstainresistanceeasyworkabilityandcolorconsistencymadeittheidealalternativetocementitousurethaneandepoxygrouts.FusionProwasthebestgroutforthejob.ChooseatrulybettergroutforyournextprojectchooseFusionPro.Microbanprotectioninhibitsthegrowthofstaincausingmoldandmildewonthedriedgrout.MicrobanisaregisteredtrademarkofMicrobanProductsCompany.custombuildingproducts.com800-272-8786BeaFusionPro. THIN-BEDMETHODINSTALLATIONS230TileLetterTheReferenceManualIssue2014 TentingByLeighHightowerMAPEICeramictileanddimensionstonearebeautifulmaterialsthatconveydurabilityaswellasluxuryinresi-dentialandcommercialinstalla-tions.Installedproperlytheywillprovidealifetimeofserviceandresultinthemostcost-effectiven-ishingmaterialsforoorsorwalls.Ceramictileanddimensionstonelikeanyothermaterialschangedimensionswiththermalvariations.Youcouldsubmitatiletotestingbyaprofessionallabora-toryandreceiveacoefcientofexpansionforthattilematerial.Thecoefcientofexpansionfor-mulaallowsyoutopluginanytemperaturechangeandthefor-mulawilltellyouhowmuchthematerialwillexpandorcontractwiththattemperaturechange.ThechallengewefacewhenCHAPTERTWOTileLetterTheReferenceManualIssue201431 installingrigidmaterialslikeceram-ictileandstoneoverconcreteisthatthecoefcientofexpansionofthetileorstoneisnotthesameasthatofconcrete.Whensubjectedtothesamechangeintempera-tureconcretewillexpandandcon-tractmuchmorethanceramictile.Thereforewhentheinstallationissubjectedtodecreasingtempera-turestheconcreteshrinksmorethanthetileandthetileisessential-lytryingtooccupyasmallerspace.ThisisoneofthereasonsANSIstandardsANSIA108.1-3.7andTCNArecommendationsEJ171callforproperplacementofmove-mentjointstocompensatefortheseexpansionandcontractiondiffer-ences.Ifpropermovementjointsarenotsuppliedtoaccommodatethismovementpressurescanbuildupthatexceedthebondstrengthofthesettingmaterialorthetileitselfandresultinlossofbondorcrushingofthetileorgroutjoints.Usuallythislossofbondstartsatthecenteroftheroomproducingwhatisreferredtoastentingandthenworksitswaytowardtheperimeter.Thosepresentwhenthisoccurssayitstartswithacracklingsoundfollowedbyaloudshotguntypebangasthetileslosebondandthepressuresarerelieved.Chapter2oftheNTCAReferenceManualcontainsrevisionsandchangestoclarifywhatcontributestothistentingproblemandhowtoavoidandcorrectit.CHAPTERTWO32TileLetterTheReferenceManualIssue2014 HydraGUARDTMRevolutionizinghoweasyitistoinstallandprotectyourtileproject.Worksonalltiletypesandgroutsincludingepoxy.ProtectstileandgroutjointsEnhancesatilesnaturalbeautySpeedsgroutinstallationandcleanupInhibitsgroutpigmentfromstainingtileAll-In-OneTileSealerEnhancerPlusGroutReleaseINTRODUCINGVisitprospec.comformoredetail.ProSpecisaregisteredtrademarkandHydraGUARDisatrademarkofBonsalAmericanInc.anOldcastlecompany. PROMAfeaturesafulllineofhigh-performancesurfacepreparationandtileandstoneinstallationsystems.NomatterwhattheinstallationconditiontileorstonetypeorproductivitydemandsPROMAhastherightsolutiontotyourneeds.Visitwww.proma.usorcalltoll-freeat1.866.51.PROMA77662formoreinformationonPROMAproducts.PROMBRXDPROVIDESHIGH-PERFORMANCEWATERPROOFINGINNEARLYANYENVIRONMENTINTERIORWETAREASSUCHASTUBANDSHOWERSURROUNDSSUBMERGEDAPPLICATIONSSUCHASPOOLSANDFOUNTAINSEXTERIORAPPLICATIONSSUCHASBALCONIESANDTERRACES wUseforwaterproongunderneathtileorstoneininteriorandexteriorinstitutionalcommercialandresidentialoorwallandceilinginstallationswUseinwetareassuchastubandshowersurroundskitchenandfoodprepareaslaundryroomsandbalconiesorterracesoverunoccupiedspaceswSuitableforsubmergedapplicationssuchaspoolsspashottubsfountainsandwaterfeatureswIsolatesshrinkagecracksinplaneupto3mm18widewhenusedincombinationwithPROMAbermeshwCompatiblewithallpolymer-modiedthin-setmortarswPremixedreadytouseandapplieseasilywithatrowelrollerorabrushwRapid-dryingformulaallowsforfasterinstallationoftileandstonewRatedforExtra-HeavyDutyservicewBondstoproperlypreparedstainlesssteelmetalandABSdrainassemblieswWillnotpromotemoldmildeworbacteriagrowthwNoVOCwLowodornon-ammablewExceedsANSIA118.10requirementsforthinload-bearingwaterproongwExceedsANSIA118.12high-performancestandardsforcrackisolationwhenusedwithPROMAbermeshwContributestoLEEDobjectivesandrequirementsFastereasierbetterWaterproong.IntroducingPROMBRXDanextra-heavydutywaterproongandcrackisolationmembranethatraisesthebarforperformance.10 UnitedStatesPatentNo.6881768andotherPatents.SeeDataSheet230.99and230.10forcompletewarrantyinformation.2014LATICRETEInternationalInc.Alltrademarksshownaretheintellectualpropertiesoftheirrespectiveowners.A-5590-0614ChallengeReducedthicknessporcelaintileWarranty4-XLTWarrantySnapformoreinformation GloballyProvenConstructionSolutionswww.laticrete.coml1.800.243.4788SolutionLATICRETEinstallationmaterialsWheninstallingreducedthicknessporcelaintilestrusttheleader.WithsuccessfulinstallationscompletedworldwideLATICRETEhasearnedthereputationfortechnicalexpertiseandproveninstallationmaterialsbackedbyacomprehensiveLifetimeWarrantytoensureyournextinstallationwilllastalifetime UNDERLAYMENTS338TileLetterTheReferenceManualIssue2014 OverviewUnderlaymentstrowelableandpouredByTomCassuttProSpecTomVaughnTMVaughnLLCConsultingandBingTianProSpecThetrendsintilearetowardlargerandthinnertilesnowbeingreferredtoaslargethinporcelaintile.Theuseofunderlaymentshasbecomeevenmoreimportantasatterandwell-supportedsubstratesbecomeabsolutelynecessary.Toprovidebet-terguidelineswhenunderlaymentsareusedthisdocumentwasupdatedtoclarifytheselectionprocessaswellastheimportantfactorstoconsiderwhenusingtheseproducts.Hereisaquickoverviewofthenewdocument.Factory-manufacturedpowderedunderlaymentsaretheproductsusedoverexistingoorstoprovideasur-facethatmeetstileandstoneinstalla-tionrequirementsforatnesslevel-nessandasmoothnishedsurface.Theycanalsobeusedtopatchsmalldefectsholesandtocorrectoorthicknesssothatsubstratesarereadytoreceiveoornishes.Therearetwocategoriesofunder-laymentsgypsumbasedandcementbased.Gypsum-basedself-levelingunder-laymentsarecomposedofgypsumplasterpolymersadditivesllersandneaggregates.Theymaybemixedwithwateroralatexadmix-tureatjobsites.Theseshouldbeusedonlyindryareassincegypsum-basedproductsaremoresensitivetomoisturethancement-basedprod-ucts.Forceramictileorstoneinstal-lationsthegypsum-basedunderlay-mentscanhavedryingtimesfrom72hourstotwoweeksdependingontheapplicationthickness.Moreoverthegypsum-basedproductshavetobeprimedsealedtopreventgypsumfromabsorbingwaterfromtilestonesettingproducts.Cement-basedunderlaymentsarerecommendedtoprovideasatisfac-torysurfacetoreceiveceramictileinstallationsystemsthatmustsup-CHAPTERTHREECassuttVaughnTianTileLetterTheReferenceManualIssue201439 portdesignloadswithamaximumL360deection.TheyarecomposedofPortlandcementorcalciumalu-minatecementorbothpolymersadditivesllersandneaggre-gates.Thecompressivestrengthscanbe3500PSItomorethan7000PSIandareinstalledasthinas116toasdeepas6.Cement-basedunder-laymentsgenerallyrequireonlytwoto24hoursdryingtimebeforenaloorinstallation.Threecommonproblemscanoccurwithunderlaymentinstallations1.Lossofunderlaymentbondtosubstrate2.Cracking3.SoftorpowderyconsistencyEventhougheachproblemmayhaveitsspecicrootcauseingener-althefollowingareinstallationpro-cedurestoavoidduringinstallationImproperpreparationofconcretesubstrate.ThebestpracticeistoremoveallsurfacecontaminantstoexposeacleanconcretesubstrateusingagrinderorbyshotblastingtoachieveaminimumICRIproleof3.Impropersubstrateprimingorlackofprimer.Thesolutionistouseonlyunderlayment-manufacturer-recommendedprimers.Usethemundilutedordilutedfollowingthemanufacturer-recommendedratio.MixingwithtoomuchwaterorlatexadditiveThemanufacturer-recommendedmixproportionsshouldbestrictlyfollowed.CHAPTERTHREEWaterproofwallinsertsforusewithanyinstallationmethodSurfacemountdesigneasytoinstallwithoutpreciseframing.Availablein3modularpracticalsizesformoredesignoptions.Nailitonandtileitinwithmodifedthinsetmortar.Popularforneworremodelingprojects.QuickShelfaddsstyleandvaluetoanytiledarea.Retailerinquirieswelcome.9x13t13x13t13x20WheelerTileCompanyt800-965-9501twww.QuickShelf.nettttt yourneighborsarentthatLOUDWithSuperSAM125SuperSAM125SoundAbatementMembraneSuperSAM125isapremium125milself-adheringsounddeadeningsheetmembraneforuseover6or8concreteslabswithoutasoundratedceilingassembly.SuperSAM125meetsandexceedsaratingof50forSTCairbornesoundandIICimpactsoundwhilealsoprovidingcrackisolationupto38andwaterproongprotectionwhenusedunderstoneceramicorporcelaintileandwood.Scanformoreinformation800-633-4622www.nacproducts.com SUBSTRATES442TileLetterTheReferenceManualIssue2014 ControljointswhoneedsthemByChrisWalkerDavidAllenCompanyThemajorityofhard-surfacefailuresaredrivenbysometypeofmovementinthesubstrate.Mostofthesefailurescouldbecontrolledifnotcuredbythepropertypeandplacementofanexpansionorcontroljoint.Therearewell-establishedguidelinesforwhereandhowtoincludemovementcontroljointsinoorandwallinstallations.TherecommendationsforthelocationsofmovementjointsarewelldenedbytheTCNAEJ-171methodintheTCNAHandbookforCeramicGlassandStoneTileInstallation.Asthetileinstallationpro-fessionalyouarenotresponsibleforthedesignandplacementofcontroljoints.Theprojectdesignerorownerisresponsiblefordeterminingwherecontroljointsarelocatedwithinthebodyoftheinstallation.YoumaybeaskedforinformationorrecommendationsfortheplacementofcontroljointsandifsorefertothemanufacturersinstallationinstructionsandtheinformationintheTCNAHandbookandNTCAReferenceManual.Rememberthatnoamountofpreparationorcareduringinstalla-tionwillcureasubstratethatisnotsuitedfortheinstallationofhard-surfacematerials.Theseguidelinesarenotaguaranteeofperformanceratherarecommendationtoassurethattheinstallationcanaccom-modateminorin-planemovementfromeitherthesubstrateorthermalexpansioncausedbychangesintemperatureorexposuretosunlight.Ifanownerordesignerinsiststhattheydonotneedorwantcontroljointssimplyusethetemplateletterprovidedonpage88oftheNTCAReferenceManual.ItrecommendsincludingcopiesoftheTCNAHandbooksectionsandmethodsthataddresstheuseofexpansionmovementcontroljointstoalerttheownerspeci-erorgeneralcontractorforthenecessityofmovementaccommo-dations.Thesefewsentencesmaysaveyoufromsignicantriskorexposureintheeventofaninstal-lationfailure.CHAPTERFOURTileLetterTheReferenceManualIssue201443 QuestionableandunsuitablesubstratesBySteveRauschindustryconsultantCHAPTERFOUROneofthemostcriticalsectionsoftheNTCAReferenceManualupdateisontheQuestionableorUnsuitableSubstratesfordirect-bondappli-cationsofceramictileandstone.YouwillwantacopyoftheNTCAReferenceManualforeachpersoninyourorganizationjustbaseduponthecriticalinformationthathasbeenrevisedandupdatedinthissection.QuestionableSubstratesarethosesubstratesthatneedaddi-tionaldesignandpreparationtobeabletosuccessfullyreceivedirectbondingofceramictileandstoneapplications.UnsuitableSubstratesarethoseapplicationsthatweabsolutelyknowwillfailindirectbondofceramictileorstone.Rarelyisthereanypossiblecorrectiontomakethesesubstratescomeintoconformancewithindustryaccept-edstandards.Therearealsoothersubstratesthatrequireadditionalconsider-ations.ThissectionoftheNTCAReferenceManualhasalsobeenupdatedandrevised.Thissec-tionincludesinteriorandexte-riorapplicationsandmakestheinstallerawareofwhenadesignprofessionalisneededtomaketherecommendationsrequired.Tocompletethesubstratessec-tionexplanationsofEQorEquivalentGaugeSteelFraminginformationhavebeenexpandedwithpracticaleasy-to-understanddiscussiononthedifferencesofconventionalsteelstudsandEQstuds.Thisalsoincludesashortdiscussionaboutdeectionandthecriteriathatmustbemetbythesubstratepriortotheunderlaymentornishingmaterialsapplication.ImprovementschangesandupdateshavebeenmadeintheBackerBoardsectiontomakeiteasierforcontractorstodeterminewhichtypeofbackerboardmeetswhichANSIorASTMspec.Inthepastthishasbeenveryconfusingtomanycontractors.Finallythefamouschartofproblemcausecureforthebackerboardsectionhasbeenrevisedtoagainhelpcontractorsunderstandhowtostoppotentialproblemsbeforetheyhappenonyourjob.44TileLetterTheReferenceManualIssue2014 888-512-7339www.ardexamericas.comREVOLTWEDESERVEFULLERJOINTSCONSISTENTCOLORSandeasiertoinstallgroutsGetOutofTheGroutDepressionJointheARDEXRevolutionNowARDEXFLRapidSetFlexibleSandedGroutARDEXWAEpoxyGroutandAdhesiveARDEXFG-CMICROTECUnsandedFloorWallGroutARDEXREVOLUTIONARYGROUTSEasiertoinstallExcellentcolorconsistencyFullergroutjointsOutstandingstainresistance SPECIFICINSTALLATIONPROCEDURES546TileLetterTheReferenceManualIssue2014 GlasstileByDavidFatulaOceansideGlasstileThepopularityofglasstilehasgrownexponentiallyoverthepast10yearsandisnolongeranicheproductforthewealthyjetset-ter.Whiletheall-glasstilepoolorspectacularglasstilefeaturewallgetsthemagazinecoverthemajorityofglasstilesalesarefea-turestripsandaccentswhichareadd-onstoanexistingceramictilesale.Basedonitsprevalenceeverytilecontractorneedstoknowthebasicsofglasstileinstallation.Aswithanyproductrenaissancetherearetrialsandtribulations.Glasstilehasbeenfoodingthemarketandthetilestandardscom-munityhashadahardtimekeepingup.Intheabsenceofmanufacturingandinstallationstandardsthetilecontractorhadtorelyontheglasstilemanufacturerforuserecommen-CHAPTERFIVETileLetterTheReferenceManualIssue201447 dationsandinstallationinstructions.Whileseveralglasstilemanufactur-ersprovideahighlevelofprod-uctsupportanddetailedinstallationinformationmanydonot.TheNTCArecognizingthisvoidpublishedtheglasstilesectioninitsNTCAReferenceManual.ProvidingdetailedinformationonglasstiletypesrecommendedTCNAinstal-lationmethodsandappropriateinstallationmaterialstheglasstilesectionoftheNTCAReferenceManualisaninvaluableresourcefortherst-timeglasstileinstallerortheexperiencedpro.Theformletterforthetilecontractorarecentaddi-tionwhichrequestswrittenusageandinstallationrecommendationsfromtheglasstilemanufacturerisalmostasusefulasthe1800inproductvoucherstheNTCAmakesavailabletoitsmembersthroughitsPartneringforSuccessprogram.Tileingeneralisnolongersim-plyafunctionalsurfaceitisoftenthedesigncenterpieceofmanyprojects.Theglasstileexplosionhasfurtherexpandedthedecora-tiveoptionsforthearchitectanddesignerandinmanycasestheglasstileselectionisdictatingtheaccompanyingnishesandcolorschemes.Glasstileisheretostay.Itbringsthatsophisticatedtouchofartsoughtafterbysomanyclientstothehomeorbusiness.DontmissoutforyournextglasstileinstallationusetheGlassTilesectionoftheNTCAReferenceManualfrombiddingtoprojectcompletion.CHAPTERFIVE48TileLetterTheReferenceManualIssue2014 Seal.Enhance.Clean.Solve.ScancodetoseemoreSealersEnhancersCleanersandProblemSolversVanHearron.comYepItsall.GREENMadeinUSAColorEnhancerandSealerANDInHanceInHanceONCEDONEANDBEFOREGraniteMarbleGraniteMarbleGroutTravertineStainRepellencyLowVOCLowOdorTheGreatestCareandMaintenanceProductsonEarthLowV.O.C.HomeSafeVerifiedalwaysenvironmentallyfriendly16fl.oz.MadeinU.S.A.AProductofVanHearronInc.NoAdditionalWaterRequiredNoAdditionalWaterRequiredFullyIntegratedSealNoNeedforTopicalApplicationNoChangeInAppearanceNoChangeInAdhesionPropertiesReductionInWaterAbsorptionVTheGreatestCareandMaintenanceProductsonEarthLowV.O.C.HomeSafeVerifiedalwaysenvironmentallyfriendly70fl.oz.MadeinU.S.A.AProductofVanHearronInc.ContainsNoLatexAcrylicorSiliconeMixItGroutItDoneWaterBasedNoHeavyChemicalsLowVOCKillsMoldandMildewIndoorsOutdoorsProfessionalGradeCleanerEasyApplicationKillsMoldandMildewIndoorsOutdoorsProfessionalGradeCleanerEasyApplicationTheGreatestCareandMaintenanceProductsonEarthHomeSafeVerifiedalwaysenvironmentallyfriendly16fl.oz.MadeinU.S.A.AProductofVanHearronInc.MUTI-USECLEANERVanHearronTheGreatestGroutTileandStoneSealersonEarthLowV.O.C.HomeSafeVerifiedalwaysenvironmentallyfriendly16fl.oz.MadeinU.S.A.AProductofVanHearronInc.DeepPenetratingNoChangetoAppearanceSuperiorProtectionSTUARDPorousStoneCastStoneConcreteSandstoneLimestoneandBrickKeepingSurfacesCleanandEasytoMaintain50005000ProtectsAgainstMustardKetchupGreaseMilkWineBeerSoftDrinksLowVOC50005000STAINGUARDSTAINGUARDBEFOREAFTERMostporousarchitecturalsubstrates.EnhancerandSealerforunsealednaturalstone.SingleAppicationGroutandSealVersatileMulti-UseCleanerWhereHarsherCleanersFail.NoChangeInSurfaceAppearanceRepelsStainsOilFoodProductsandGraffitiOurenhanceristhetalkofthetrade.Groutaddmixwithoutthemess.Powerfulversatilecleaner.Permanentimpregnator.AlwayssomethingNewfromVanHearronVanHearronTheGreatestCareandMaintenanceProductsonEarthVanHearron ShowersByArtMintieCSICDTLATICRETEInternationalCHAPTERFIVEShowerinstallationcanbeaone-of-a-kindapplicationforceramictileandstone.Itpres-entsanopportunityforcreativityoriginalitydesignfexibilityandfunctionality.Showersarehoweveroneofthemostchallengingtileandstoneinstallationmethodstoproperlyexecute.TheshowersectionofChapter5intheNTCAReferenceManualpro-videsinsightontheintri-caciesofshowerapplica-tionshelpingmemberstostayonthecuttingedgeofnewshowerinstalla-tionsystemsmethodsandproducts.Forexamplebarrier-freeshowerinstal-lationsarefastbecomingoneofthemostsought-aftertileandstoneinstalla-tionsystemsintheindus-try.Thedesignoptionsthattheseapplicationspresentarevirtuallyendless.Newshowerinstallationcon-ceptsthatincludelinearandbondingfangedrainsnich-espre-formedpanswallboardandothershowerinstallationele-mentsarealsoavailabletocreateuniquely-tailoredinstallationsto50TileLetterTheReferenceManualIssue2014 FreeStyleLinearDrainwww.noblecompany.comDOWNLOADPRODUCTFLYER2014TheNobleCompany.U.S.PatentNo.8474068Pat.Pend.CanadaandEPPublicationNo.2354339VisitNoblesNEWwebsitewww.noblecompany.comVIDEOSINFOANDMOREClampingringmakesFreeStylethemostwatertightinstallationonthemarketHighcapacityandlowprole...IdealforbarrierfreeshowersInternalslopewithatbottommakesforahassle-freeinstallationSTYLEFUNCTIONWITH suittheneedsoftheenduser.Steamroomsarealsobecomingmorepopular.Theyarenolongerjustavailableatyourlocalgymorspa.Residentialsteamroomapplicationsaregainingtraction.Thissectioncanhelpyoutobeawareofthepotentialtroublespotsandhowtoavoidthem.Troubleshootingguidesforshowerapplicationsareavailabletoassistinstallerswithinstallationissues.Thetroubleshootinginformationispresentedinaprob-lemcausecureformatinspecif-icsectionsforShowerIssuesPreformedShowerReceptorsandSteamRooms.Thetroubleshoot-ingguidesaddressthemostcom-monissueswithshowerinstalla-tionsincludingbutnotlimitedtowaterintrusionandstain-ingofshowerelements.Well-establishedindustrystandardsarereferencedwhereappropriateinanefforttoprovidethebestpos-sibledirectionandinstallationmethodology.InformationthatcomprisesspecicsectionsoftheNTCAReferenceManualiscom-piledfromdiscussionsandeldexperienceofseasonedindustryveteranswhohavedealtwithmanyofthedailychallengesthatyoumaycurrentlyencounter.Takeadvantageoftheexpertisethathasgoneintocompilingthistremendousindustryresource.CHAPTERFIVEEarnMoreJobsEarnMoreMoneyandAvoidProblemsGetYourInstallersITSVerifiedTheTileInstallerThin-SetStandardsITSVerificationCertificateisawardedbytheUniversityofCeramicTileandStoneUofCTSandendorsedbytileandfloorcoveringassociationsinNorthAmerica.Tileinstallerswhosuccessfullycompletethisonlinecoursethatteachesindustrystandardsandmethodsforadheredthin-setapplicationswillearntheITSCertificate.TheITSCertificatewillgiveyoucredibilitywithyourcustomersandwillenableyoutoearnmorejobsmakemoremoneyandavoidcostlyfailures.Coursematerialteachesindustrystandardsforthin-setinstallationapplicationsincludinghowtoinspectandpreparesubstratesthin-setmethodsandworkmanshiprequirements.TheITSonlinecourseisavailableinEnglishandinSpanish.AdditionalonlinetileandstonecoursesareavailablefromourwebsiteUnderstandingtheBasicsofCeramicTileandUnderstandingtheBasicsofNaturalStoneUofCTSstrainingcoursesareidealforinstallersarchitectssalespeopledesignersoranyoneinterestedintileandstone.infoUofCTS.orgwww.UofCTS.org866669-1550Only150pertuition247InternetAccessNoTravelExpensesNoLostProductivityCertificateIssuedVolumediscountsavailable.MembershipdiscountsavailablethroughCTDATTMACandWFCA.52TileLetterTheReferenceManualIssue2014 www.sgm.cc800.641.9247QualityTileSettingMaterialsOnesourcefitsitall NATURALSTONETILES654TileLetterTheReferenceManualIssue2014 NaturalstonetilesByJoshuaLevinsonArtisticTileThesixthchapteroftheNTCAReferenceManualunderwentamakeoverbeginningwiththetitleindicativeoftheincreasingdiversitywithinthenaturalstoneindustry.ThechapterformerlyknownasMarbleandGraniteTileshasbeenchangedtoNaturalStoneTilesencompassingthemanystonevarietiesthatareavailableonthemarket.Thischangefromspecicstonevarietiestoamoregeneralapplicationofnatu-ralstonehasbeenreect-edthroughoutthechapter.Naturalstoneusersshouldpayparticularattentiontothedifferentusesofthegen-eraltermnaturalstoneasopposedtoreferencestospecicstonetypeseachwithpotentiallyuniqueimplicationswhichmayormaynotbeapplicableforothervarieties.Theincreasedassort-mentofnaturalstoneavail-ableonthemarketvastarrayofsettingmaterialstoCHAPTERSIXTileLetterTheReferenceManualIssue201455 meetspecicinstallationrequire-mentsaswellasthegrowinguseofself-levelingmortarscontinuallyinformedthecommitteesdecisionswhenitcametoeditingthechapter.SpecicareasofinterestincludeNaturalstonetilesmustbefullyback-buttered.Thisiscontrarytostandardsfortheinstallationofceramictile.Areminderthatstonetilesrequiretwostructurallayerswheninstallingonwoodframeconstructionagaincontrarytotherequirementforceramictile.Alternativeuseofahonednon-reectivesurfacetolimitscratchingoretchingassociatedwithpolishednishesofcertainstonetypes.Theuseofwhitethinsetorpos-siblyarapid-curesettingmaterialwithcertainstonetypestoavoidstainingordiscoloration.RecommendationfortheuseofapH-neutralcleanerspecicallyformulatedforuseonnaturalstone.Enhanceddetailsontheprotec-tionandmaintenanceofnaturalstoneoorsincludingimportantinformationontheapplicationofsealers.ThisupdatedinformationintheupcomingNTCAReferenceManualisdesignedtoreducecon-fusionandcontributetothesuc-cessofnaturalstoneinstallations.CHAPTERFIVE56TileLetterTheReferenceManualIssue2014 SUB-SURFACEGENERALREQUIREMENTS758TileLetterTheReferenceManualIssue2014 MembranesByTomPlaskotaH.B.FullerConstructionProductsMembranesareusedinceramictileandstoneinstallationsforavarietyofreasons.Theinforma-tiononmembranespresentedintheNTCAReferenceManualexplainswhattypesofmembranesareavailableandwhenandwhytheyareused.Althoughitdoesntcoverallthespecicsofinstal-lationinstructionstheproblemcausecureformatprovidesusefulguidanceonhowtopreventandsolveissuesassociatedwithmem-braneinstallations.Somemembranessuchaswater-proongmembranesaredesignedtoprotectthesubstratebykeep-ingsurfacewaterfrommigratingthroughthetileassembly.Othermembranesfunctiontoprotectthetileasisthecasewithcrack-iso-lationmembranes.Theseproductsisolatethetilefromin-planemove-mentofsubstratecracks.Somecrack-isolationmembraneswillprovideasimilarfunctionoverconcretecontractionjointscom-monlyknownascontroljoints.CHAPTERSEVENTileLetterTheReferenceManualIssue201459 TEChasreleaseditsrstmobileapp.ThefreeTECInstallationSystemsCoverageCalculatorAppavailableintheU.S.andCanadaincludesproductvideoscontactinformationandamobileversionoftheCoverageCalculatorwhichestimatestheamountoftileandflooringinstal-lationproductsneededforaspe-cicjob.WiththenewiPhoneAppcontractorscanmoreconvenientlyaccessthebenetsoftheTECCoverageCalculatorallowingthemtoplanforprojectsfromvirtu-allyanylocation.AfterenteringtheirprojectsspecicationtheycansaveaproductscoveragesummarytotheMySavedJobssectionontheapptoquicklyreferencethemforfuturejobs.AppuserscanalsoeasilyviewTECvideoshostedonYouTube.TheCoverageCalculatorcontinuestobeavailableatwww.tecspecialty.comcustomer-toolscoverage-calcu-latorandboththewebandmobileversionwillhavetheadditionalcapa-bilitytoestimatenecessaryooringadhesiveslaterin2014.TheTECAppisfreefordown-loadattheOfcialAppleStoreathttpsitunes.apple.comUSappid858806157mt8Formoreinformationvisitwww.tec-specialty.comorwww.hbfuller-cp.com.Anothercategoryofmembranesprovidesbenettothelivingspaceasisthecasewithsound-controlmembranes.Membranescanalsobemulti-taskingbyfulllingmorethanoneofthesefunctions.Examplesofthesearewaterproofingcrack-isolationmembranesorcrack-isolationsound-reductionmembranes.Inadditiontotheabovemen-tionedmembranesthissectionoftheNTCAReferenceManualalsocoverscleavagemembranesuncouplingsystemsandmoisturevapor-barriermembranes.Membranesvarybycompo-sitionandapplicationmethod.Theserangefromsheetmem-branesthatarerolledontothesubstratetoliquid-appliedmem-branesthatareinstalledwithatrowelpaintrollerorsprayer.Membranesmayalsohaveasso-ciatedmaterialsthatneedtobeappliedtoensurethemembraneperformsproperly.Theaccesso-riesincludeprimersforsheetmembranestoenhancebondingtothesubstrateorfabricsembed-dedintoliquid-appliedmem-branestoincreasemembranetensilestrength.ThissectionoftheNTCAReferenceManualidentiesthestandardsandinstallationmeth-odsthatwillhelpguideyouthroughproperproductselec-tioninstallationandlong-termperformanceofamembranetileassembly.CHAPTERSEVEN60TileLetterTheReferenceManualIssue2014 MAINTENANCE862TileLetterTheReferenceManualIssue2014 CareandmaintenanceByRodSigmonAquaMixTileandstoneprofessionalshavecometoacceptthefollowingele-mentsasbeingcriticalforaqual-ityinstallationthatcanprovidealifetimeofbeautyandfunctionfortheircustomersProperspecicationProperinstallationmaterialsProperinstallationmechanicsandtechniquesChapter8oftheNTCAReferenceManualtouchesontheneedforafourthcriticalcomponentoftenoverlookedyetrequiredtoinsurethebeautyandlongevityofaqual-itytileorstoneinstallation.Thatcomponentisproperongoingcareandmaintenance.Whiletileandstonecareareamongthelowest-maintenanceoptionsforoorandwallcoveringsitisunrealistictocallanysurfacemaintenance-CHAPTEREIGHTTileLetterTheReferenceManualIssue201463 free.TheNTCArecognizedyearsagothatwhilenoindustrystan-dardsexistasofyetforsealersandcleanersaninstallationthatisnotprotectedandmaintainedproperlycanleadtodissatisedcustomersandleavetileandstonewithanundeservedbadreputa-tion.Amongsomeofthehighlightscoveredinthenewly-revisedchap-terwhichhavebeencompiledbyindustryveteransofallback-groundsareCareandmaintenanceoverview.Porcelaintilecareandmainte-nanceguideincludingaletterforthecontractor.Howtosolveandmoreimpor-tantlypreventgrouthazeontileandstone.Careandmaintenancemythsandhelpfulhints.Adetailedproblemsolvingguide.Glossaryofterms.FortunatelytheNTCAcontin-uestotakealeadershiproleinprovidingitsmembersandtheindustryasawholewithcriticalinformationonhowtoproperlycarefortheirtileandstoneinstalla-tions.ForcontractorsandindustryprofessionalalikeknowinghowtosolveandpreventsomeofthemostcommonchallengesbetheyresidentialorcommercialusingtheinformationinChapter8isinvaluabletotheirsuccessprot-abilityandultimatelytheircustom-erssatisfaction.CHAPTEREIGHTQualityProductsSince1927TileSettingToolsfortheProfessionalBenoJ.GundlachCompany211North21stStreetP.O.Box544BellevilleIL62222U.S.A.TEL618233-1781FAX618233-3636www.benojgundlachco.comNo.825HeavyDutyUndercutSawKitAskyourGundlachToolDistributorforourlatestProductCatalog.UndercutsdoorswithoutremovingthemCutsushupto1offtheoorVacuumttingfordustcontrolPowerful8.15AmotorNo.805MasonryandNo.821CarbideTippedSteelbladesareincludedNo.822SegmentedDiamondRimbladeisavailablesoldseparatelyU.S.PatentNo.5974674DoorUndercuttingInsideCornerUndercuttingToeSpaceAreaUndercutting64TileLetterTheReferenceManualIssue2014 800.423.5243www.barwalt.comProvidingprofessionaltoolsforover35yearsWalterPytlewskiCEOOwnerBARWALTTOOLJackAbravanelOwnerContractorTILETECHNIQUESThefrstindustryapprovedHollowLeave-InSpacerReactslikearubberspacerwhichadjustson10andwillnotcompressfurther.ThesespacersarealsolongertohandletheradiuscornertilesbetterOurLeave-InSpacersstayinthejointandaregroutedoverforfasterandmoreaccurateinstallation.NowtheinstallercangroutadayearlierwhatatimesaverMakessensedoesntitIfyouhadusedourLeave-InSpacersyouwouldbelonggonebynowNowyoutellmeThisfoortooktoodarnlongtoinstall. PatentPending CauseCureprevention20142015referenCemanualNationalTileContractorsAssociationproblemCharaCteristiCsAdditionalcopiescanbeorderedbyvisitingoursecurewebsitehttpsstore.tile-assn.comContractorMembers4.99eachshAssociateMembers14.99eachshNon-members19.99eachshOnSaleNOWAllcurrentNTCAMembersreceiveaFREEcopyofthe20142015NTCAReferenceManual68TileLetterTheReferenceManualIssue2014 Billing_________________________Shippingifdierent______________________________________________________________________________________________________________________________Telephone______________________Fax_________________________________Email__________________________DESCRIPTIONCOSTQUANTITYTOTAL2014-15ReferenceManualContractorMember4.992014-15ReferenceManualAliateMember14.992014-15ReferenceManualNon-Member19.99SpecialInstructionsSubtotalSHTotalPleaseprintclearlytoensureproperdelivery.METHODOFPAYMENTCHECKpayabletoNTCACk________AMEXDISCOVERMASTERCARDVISANO._____________________________________________________CARDEXP.________SEC.CODE__________Nameoncardpleaseprint___________________________________________________________________________Authorizedsignatureofcardholder____________________________________________________________________AmountofOrderSHCosts.00-24.949.5024.95-65.0012.5065.01-150.0017.50Fororders151.00ormorepleasecallforrates.Allordersrequireprepayment.Ordersarenon-refundable.Internationalpostageratesvary.ForrateinformationpleasecontacttheNTCAoceat601-939-2071orviae-mailatjimtile-assn.com.isincludesCanadaandMexico.Forallinterna-tionalordersVisaMasterCardorAmericanExpresspaymentsarepreferred.Forwiretransferpaymentsorforchecksdrawnonnon-domesticbankspleaseaddanadditional20.00tocoverbankfeesandcharges.20142015REFERENCEMANUALNationalTileContractorsAssociationORDERFORMNationalTileContractorsAssociationPOBox13629JacksonMS39236601-939-2071601-932-6117www.tile-assn.com TCNAALERTCOEFFICIENTOFFRICTIONCOFSTANDARDFORCERAMICTILEDONTSLIPUPWHENITCOMESTOSAFETYUpdateyourtilespecswithnewCOFrequirementsincludingthefollowingTilessuitableforlevelinteriorspacesexpectedtobewalkeduponwhenwetshallhaveawetDCOFof0.42orgreaterwhentestedpertheDCOFAcuTest.TheANSIA137.1standardforceramictilesnowstatesThespeciershalldeterminetilesappropriateforspecicprojectconditionsconsideringbywayofexamplebutnotinlimitationtypeofusetracexpectedcontaminantsexpectedmaintenanceexpectedwearandmanufacturersguidelinesandrecommendations.IfyourespecifyingsellingmanufacturinginstallingormaintainingceramictileoorsitsimportanttoknowaboutrecentchangestothecoecientoffrictionCOFrequirementsintheANSIstandard.Projectplansandspecicationsmaintenanceprogramsetc.referencingaminimumCOFof0.6perASTMC1028theoldCOFtestmethoddonotmeetthenewrequirementsofthestandardwhichwentintoeectlatein2012.TomeetthenewDCOFAcuTestcriteriayoucannotuseoldCOFvaluesfromC1028measurements.ThetestmethodologiesaredierentandaccordinglythereisnodirectcorrelationbetweenspecicC1028COFvaluesandthevaluesmeasuredbytheDCOFAcuTest.AdditionallyASTMC1028hasbeenwithdrawneectiveFebruary12014.DontslipupwhenitcomestosafetyForthefulltextoftheCOFstandardandadditionalinformationvisitwww.tcnatile.com CTEFCertiedTileInstallerseONLYTileInstallerCerticationrecognizedbythetileindustrywww.tilecareer.com864.222.2131SignatureSponsorsBostikCeramicsofItalyCoveringsCrossvilleCTDACustomBuildingProductsDaltileFloridaTileFlorimUSAJamesHardieLaticreteMAPEINTCASchluter-SystemsStonePeakTCNATECTileofSpainPlatinumSponsorsAmericanOleanCertainTeedMarazziUSAProSpecUSGHighExpectations ArdexAmericas.........................................45BarwaltToolCompany.....................................65Bellota................................................25BenoJ.GundlachCompany.................................64BestTile...............................................23CeramicTileEducationFoundation.............................71CrossvilleInc............................................9CustomBuildingProducts................................2829Dal-TileCorporation........................................7FinPanInc..........................................66-67JosephLundgrenConsulting...................................6LATICRETEInternationalInc...........................centerspreadMAPEI......................................insidefrontcoverMLTSystems............................................19MetropolitanCeramics.....................................61MiracleSealantsAbrasives................................57NACProductsInc........................................41NTCA.............................................6869NobleCompany.........................................51PearlAbrasives................................insidebackcoverPromaAdhesivesInc....................................34-35ProSpec...............................................33QuickShelf.............................................40RTCProducts............................................3SGMInc..............................................53SawmasterDiamondToolsInc................................17Schluter-Systems.........................................15SlipGrip...............................................8SlipGuardSystems.......................................14TECH.B.FullerConstructionProducts................outsidefrontandbackcoverTECH.B.FullerConstructionProducts.................................60TI-ProBoard.............................................13TexRite................................................11TileCouncilofNorthAmerica................................70UniversityofCeramicTileandStone............................52VanHearronInc..........................................49ADVERTISERSINDEX72TileLetterTheReferenceManualIssue2014 PerformanceMaximized.InstallationSimplied.ColorSelectionMagnied.FeaturingauniquebreakthroughformulationTECPowerGroutUltimatePerformanceGroutoffersmanyoftheadvantagesofepoxyandurethanegroutswithoutthedrawbacks.Thefast-settingformulaisrecommendedforinteriorandexteriorapplicationsandprovidescolorconsistentjointsthatresiststainingcrackingandcolorfading.Availablein32trendsettingcolorstocomplementtodaysdesigntrends.Copyright2014H.B.FullerConstructionProductsInc.TECandPowerGroutaretrademarksofH.B.FullerConstructionProductsInc.TECPowerGroutAvailableIn32TrendsettingColorsVisittecspecialty.comtolearnmore.PRSTRT.STD.U.S.PostagePAIDJacksonMSPermitNo.160