(Clemson, SC)—International Product Assurance (IPA) Laboratories is proud to announce its recognition at the 2024 Annual Meeting of the American Council of Independent Laboratories (ACIL) in New Orleans. The laboratory was named one of eight recipients of the ACIL Customer Quality Service Award, an honor given to labs that exemplify exceptional commitment to data integrity, customer quality needs, and setting performance standards for the laboratory industry. Additionally, IPA Laboratories was awarded a Special Recognition Award, distinguishing the lab as one of the top three laboratories for overall customer satisfaction.
Participation in the ACIL Customer Quality Service Award Program requires laboratories to send satisfaction surveys to their customers, adhere to an ethics program, and sign a code of ethics. ACIL’s client survey is specifically tailored to serve as invaluable feedback, meeting the requirements outlined in ISO/IEC1725:2017 Section 8.6.2.
According to ACIL, “No other program ranks participating laboratories’ based on customer responses to satisfaction with services or requires a signed code of ethics and data integrity statement by each laboratory location.”
This is the third consecutive year IPA Laboratories has participated and been awarded ACIL’s Customer Quality Service Award. “This unique program provides a way to highlight the exceptional service we provide, which we feel distinguishes us from other laboratories,” noted Katelyn Simpson, Director of Laboratory Services at IPA Laboratories. “We are grateful to ACIL for this esteemed recognition and remain committed to maintaining the highest standards of service excellence in the industry.”
As the lab celebrates these achievements, IPA Laboratories extends its heartfelt thanks to its valued customers. “Our customers’ continued support and trust in us are why we do what we do,” Simpson added. “We are looking forward to 2025 with expanded research and testing capabilities in response to our customers’ needs.”
For more information about IPA Laboratories and available testing services, please visit www.ipalaboratories.com
About the ACIL Customer Quality Service Award
The ACIL Customer Quality Service Award Program was developed by the American Council of Independent Laboratories in 1996 with the mission of addressing quality issues within the laboratory industry and applauding participants who consistently demonstrate outstanding quality performance. Award recipients are commended for their dedication to data integrity, their ability to meet the quality needs of customers, and their role in setting performance standards for the testing laboratory industry.
About International Product Assurance (IPA) Laboratories
International Product Assurance Laboratories (formerly the TCNA Product Performance Testing Laboratory) offers unparalleled third-party, ISO 17025 accredited, independent laboratory services including testing of ceramic, glass, and stone tiles and panels, concrete products such as pavers, all countertop surfacing materials, composite materials such as LVT, LVP, and rigid core products, materials used in the installation of hard surface floor and wall coverings, and related raw materials. IPA Laboratories also offers antiviral, antibacterial, and other microbiological testing and research. The lab is located adjoining the Clemson University Innovation Campus and Technology Park with access to a broad spectrum of equipment including SEM, TEM, GCMS, FTIR, ICP-EMS, and more.
About Tile Council of North America (TCNA)
TCNA is a trade association representing manufacturers of ceramic tile, tile installation materials, tile equipment, raw materials and other tile-related products. Established in 1945 as the Tile Council of America (TCA), it became the Tile Council of North America (TCNA) in 2005, reflecting its membership expansion to all of North America.
The Tile Council is recognized for its leadership role in facilitating the development of North American and international industry quality standards to benefit tile consumers. Additionally, TCNA regularly conducts independent research and product testing, works with regulatory, trade, and other government agencies, and publishes installation guidelines, tile standards, economic reports, and promotional literature.
