When we first started to develop NTCA University, I reached out to several contractors for feedback on courses that their company needed. Several contractors asked for courses on how to use the ANSI standards and TCNA Handbook. As we started to develop courses for new tile setters, these were near the top of the list as required courses. Courses on both topics were recently added to NTCA University.
Two ANSI standards courses
There are currently two courses covering the ANSI book: Introduction to ANSI A108.01 and Introduction to ANSI A108.02. Neither course reviews word for word all of the information found in each standard, but both courses highlight the type of information that can be found there. We are hoping that these courses will get learners to understand the type of information that these standards contain and get them to open the ANSI book to see all of the information that is useful to every tile installation.
Two TCNA Handbook courses
There are also two courses available on the TCNA Handbook. The first course is TCNA
Handbook Specifications Section. This course focuses on the information found in the section titled Using
the TCNA Handbook for Specification Writing, pages 48 – 50 of the 2017 edition. This course uses actual methods in the Handbook to show where the information from components of an installation method can be found and used by the tile setter. While the course is mainly focused on this area, it does review all items found in this section of the actual book.
The second course is How to Find/Use TCNA Handbook Methods. Many people have told me that it is difficult to find the method they want to use. In this course, we review what information is available in a method number, why methods don’t always appear numerically, and different ways that you can search for methods within the Handbook.
Even though all of these courses are recommended for the start of a tile setter’s career, anyone that has been in the industry will benefit from taking these courses, especially if they feel intimidated by the books and never open them. Also, these courses could be taken by someone who is planning to take the Certified Tile Installer (CTI) test. These courses are a good way to get someone to open each publication and explore the type of information that is available.
To purchase your subscription to NTCA University, visit the NTCA store at https://tile-assn.site-ym.com/store/ListProducts.aspx?catid=490398 or http://bit.ly/2taYmOO to make your selection. If you have any questions or ideas for courses that we should have available, please give me a call at 770-366-2566 or send an email to [email protected].
Becky Serbin is the Training and Education Director for the National Tile Contractors Association. Serbin oversees the implementation of NTCA University, a learning management software program the association offers for continuing education for tile and stone installation and specifications. As part of this program, she has worked closely with staff and committee members to develop an Apprenticeship Program that combines on line courses with field experience training.
Serbin joined NTCA after having worked 13 years for Georgia Pacific Corporation where her duties included architectural and technical services, associate product management, and continuing education curriculum development and implementation. At Georgia Pacific, she served as the TCNA Backerboard SubCommittee Chairperson and participated in NTCA Technical Committee meetings and document development. She holds a Masters Degree in Business Administration from Kennesaw State University.