Tech Tip Tuesday – August 15, 2017

Q: Right now, I have engineered hardhoods that float over a concrete slab (second floor/above grade).  There have been water leak issues every one to two years usually in summer since I moved in 7 years ago, and no one seems able to fix it.  I’ve been told the water is getting in through the door, or from flashing outside, or from the slab below as water vapor, or that the aluminum slider is leaking/sweating, and that sunlight could also be making it worse.  I’ve never actually seen any water, even when the slab was exposed for several months two summers ago with frequent heavy DC thunderstorms (just a small area of wet concrete once and the discolored and cupping wood, which scrapes against the door).

 

 

 

 

 

 

 

 

What I hope to find is a solution that will work regardless of the moisture source.  I’m not a pro but propose cutting a square for an entryway there and installing outdoor rated porcelain tile (2 that are 12 x 24 or possibly 4 creating a two foot by four foot entry — although I prefer the smaller option).  The tiles would be surrounded by schluter strips, then the existing wood beyond that.  So here are my questions:

(1) Do you think that will work?
(2) If so, should I seal the concrete (maybe with Redgard), or will that make any potential water vapor migrate further into the unit and damage the hardwoods?  I’d rather have tile issues than wood issues at this point so I don’t have to replace the entire wood in that room.
(3) Any other advice?

 

A:

Thank you for contacting me at the National Tile Contractors Association.

You should not be seeing any water coming in through or under the door sill or into the concrete like this.  The problem of water entering the structure needs to be resolved before installing any floor surface.

In my opinion your problem could be with the door itself, or the installation of the door, or the installation of the deck and it’s framing, or the installation of flashing at the exposed edge of the slab, or any combination of these things.

I have seen this problem before. The subfloor kept getting saturated every time it rained.  The finish floor could not be installed.  The problem was improper installation of a very expensive door unit by the general contractor.  The contractor figured they had installed hundreds of doors and they didn’t need to follow the manufacturer instructions.  After numerous attempts to add more sealant and after removing and replacing the door at least two times, a manufacturer rep came onsite to monitor the installation a third time and, using the printed instructions for the door, directed the contractor on it’s installation.  Problem solved.  The door never leaked again.

Here’s a simple test you can try. Spray the door and sill with a hose or sprinkle water on it with a garden watering can to mimic rain.  Does water come in?  Does it come in under/through the sill?  Does it come in through the door sweep?  If it does, there is a problem with the door / sill and/or it’s installation.  Again, no water should come in under the sill or through the sweep or other door component.  I encourage you to contact the manufacturer of the door unit and obtain their original installation instructions and attempt to determine whether the door was properly installed.  You may have to have the door removed, examined, and reinstalled using the instructions to make this determination.

As you have already been advised, the water intrusion may be originating with the flashing (or lack of flashing) and/or the deck installation and/or the installation of the sill and door.  Water may indeed be gathering in the leading edge of the slab under the deck and becoming saturated and wicking into the top corner of the slab and up under the sill and into the subfloor area.   You need to have that issue properly examined and properly resolved.   I recommend hiring a recognized, licensed, experience, trusted general contractor and have them give you a proper inspection and strategy for correction.  Be prepared to have them remove some deck boards to see what’s going on there.

You need to get the problem fixed that is allowing the water intrusion before you make a decision as to what to do for the floor finish.

There are methods to go about installing the tile, but you don’t want to have water intrusion into your structure. If left unresolved it’s persistent presence may likely  create other, as yet unforeseen problems.

After you have resolved the water intrusion and decide that you’d like to install tile, please get back in touch and I can help point you in the right direction for a proper tile installation.

I hope this helps,

Mark Heinlein, NTCA Trainer/Presenter

 

Ask the Experts – August 2017

QUESTION

An architect has requested my input relative to developing a labor and material specification for installing new porcelain floor tile over existing granite floor tiles in a high-traffic lobby in a commercial office building. Can you direct me to any relevant literature or information that addresses such applications? Thanks.

ANSWER

I suggest referring your architect to the 2016 TCNA Handbook methods TR611, TR711 and particularly TR712. Please note that if the installation is not, or cannot be made acceptable for tiling over with a thin bed system, Method F111, or another method, may be required.

As described in TR712, it is critical that the existing installation be sound, well bonded and without structural cracks. It must be determined if the existing installation will properly support the new installation. The existing tile and its bond to the substrate and the condition of the substrate will all reflect on the performance of the new installation. If there are existing structural cracks, their cause will have to be explored before using the existing surface as a substrate. It is advisable to consider the need for a partial or full crack isolation membrane. Those methods are F125-Partial and F125-Full in the TCNA Handbook.

Any existing expansion in the substrate beneath the existing installation must be honored in the new installation. TCNA Handbook Method EJ171 will be the reference to all expansion and other types of joints that must be honored and designed and installed into the new system. Note that EJ171 states the architect shall specify the location of any expansion joints and other soft joints throughout the field and other locations such as the perimeter and any change in plane. Have the architect specify in writing (via drawings) where these are to go and which materials and EJ171 details should be used to construct them.

Checking for the ability to bond to the existing tile is imperative. If there are sealers or oils or waxes, etc., on the existing sur- face, they must be removed. If the tile is highly polished, it will likely require mechanical abrasion to allow the bond coat to adhere. I suggest doing a simple bond test by mixing and placing (including keying in) the mortar that will be used for the project onto the surface of the existing tile. Do this in several representative locations. Allow the mortar to cure for several days then remove it to determine how well it was able to bond to the substrate. You can select the trowel you will use for the job, comb the mortar and place a tile on top of the bond coat as a means of checking your coverage and inspecting the overall performance of the bond coat at the same time. Document everything about this test in writing and with photographs. Repeat the test with other materials and

tools if needed.
Depending on the results of the

bond test, it may be advisable to apply a primer that will facilitate bonding. Some setting-material manufacturers have specific primers designed for this purpose. They can recommend their best products (including mortar) for this application. I suggest using a system approach from one manufacturer that includes any primers, membranes, mortars, grouts, sealants, sealers, etc. I advise you to contact the technical representative of your preferred manufacturer about this job. They will be happy to assist you in writing a system warranty specific to this job.

Please also refer to ANSI A108.01 2.6.2.2 as an important reference for this installation.

It is necessary to ensure the substrate meets industry standard flatness requirements found in the ANSI Standards and TCNA Handbook. Please refer specifically to ANSI A108.01 2.6.2.2.

Generally speaking the standard is:

  • 1/4” in 10’ for tile with any side 
less than 15”
  • 1/8” in 10’ for tile with any side 
15’ or longer
  • Flatness can be checked with a 
10’ straight edge.

Financial allowances must be included in the specification, and proposal for labor and materials to flatten and otherwise prepare the substrate must be included in the specification and proposal. 
Tiling over sound existing tile as a substrate is an excellent way to proceed. As with any tile installation, careful research, proper planning, using the recommendations of industry standards, following manufacturer instructions, using a system approach, good communication and documentation before you proceed will mean a great and long-lasting installation and will make all parties happy with the end result. You are already on the right path. I hope this helps!

Mark Heinlein, NTCA Trainer/Presenter

Ask The Experts: July 2017

QUESTION:

I have a client with glass tiles cracking on an install. The GC admitted to not installing with a crack suppression membrane. They also drilled pilot holes for a door install that resulted in cracking. The tiles associated with the holes were installed before drilling. The final comment by the client was the cracking was from the back, and did not come through the face.

In your opinion, is it likely the lack of a crack isolation membrane created the opportunity for all of these tile cracks?

 

ANSWER: 

It appears to me that the crack at the window wall may be related to structural stresses within the framing or deflection in the substrate. The crack at the control valve may be related to structural stresses such as deflection within the substrate that was not well supported at the valve location. The cracks from the drill holes are likely related to the physical and heat stresses placed on the tile during the drilling process and may also be related to deflection in the substrate if the substrate was not well supported in this area. A crack isolation membrane would likely not have prevented the cracking.

There are other potential issues that can cause large-format glass tile to crack. They would include: Incorrect mortar or adhesive selection; mortar cure time (which will vary based on the mortar used and whether a waterproof membrane was used); thermal expansion from light or hot water; lack of expansion joints; deflection in the substrate; etc.
– Mark Heinlein,
NTCA technical trainer/presenter

QUESTION:

I’m dealing with customers who are unhappy about their recent tile installation. They feel the tile has too high a color variation. Could the installer have laid out the tile incorrectly? Whose responsibility is this – the installer’s, or mine? Thanks for your help.

ANSWER:

Per our conversation, on page 2 of the 2016 TCNA Handbook there is a section that deals with aesthetic classification. It specifically talks about variations in color, texture and appearance, and how tile suit- able for TCNA Handbook installations must meet specifications out- lined in ANSI 137.1. This ANSI standard sets performance and aesthetic criteria for many types of tile. Using tile that meets ANSI 137.1 ensures a degree of quality and consistency among tiles.

This chart from CTDA illustrates the ranking of shade variation levels, from the most uniformly shaded V1 to V4, which represents a tile with the highest degree of shade or color variation. A V0 tile is very uniform in appearance and smooth in color, with a color difference of less than 3 Judds when measured by a colorimetric spectrophotometer.

Tiles can have a V (variation) designation from V0 to V4. V0 tiles are very uniform in color and shade. V2, V3, V4 tile all increase in their randomness of color with V4 being the most random. Is the tile in question an ANSI 137.1 tile and what is its V designation?

The TCNA Handbook says that tile should be installed from several boxes in a random fashion to avoid aesthetic issues. Are you aware if the installer did this? How much was installed before the variations were noticed? How quickly did the installer report this to you?

It is common practice in our industry to report any defects or issues with the tile prior to installation. Many tile manufacturers even have disclaimers on their boxes explaining that claims against the tile must be made prior to installation. Let me know the answers to these questions and I will try to help you further.

– Robb Roderick,
NTCA technical trainer/presenter

 

Sponsor Product Spotlight: LATICRETEⓇ HYDRO BANⓇ BOARD

LATICRETE® HYDRO BAN® Board is a lightweight, easy to install, ready to tile wall board designed for bonded tile or stone installations. It is made with a waterproof high-density extruded polystyrene core and a waterproof membrane on both sides to give triple protection from water and vapor intrusion. Available in thicknesses from ¼” to 2” HYDRO BAN Board can be used on walls, floors, ceilings and in many installations requiring dimensionally sound and stable substrates as well as in steam rooms and steam showers. HYDRO BAN Board does not contain cement, fiberglass or paper products and will not cause itching or create messy cement debris during installation. No tab washers are required for floor and wall installations when using HYDRO BAN Board Screws.

For more information, visit www.laticrete.com.

Q & A With NTCA Technical Trainer Mark Heinlein

Q:  We have 12 x 24″ and 12 x 36″ that weighs about 4lbs per square foot. We are installing on commercial bathroom walls in a brick layout. Is it standard practice or even necessary to put Hardie Backer Board up first to ensure the tile stays up? A tile installer said he could just install it right over the gyp board, and I disagree.
Please let me know what is regulation or expected for this kind of installation.

A: Here is some information to help you determine whether the gypsum board is the appropriate choice for this installation.

The installation of ceramic tile on gypsum board is detailed in TCNA Handbook Method W243.  As noted in the “Preparation by Other Trades” section of this method, it is very important that the gypsum board has been installed in accordance with Gypsum Association publication GA-216.

GA-216 (which further refers to GA-214) describes the installation details for gypsum board that is to receive a finished tile installation.  It specifies stud size and placement, fastening schedule, board thickness, whether a single or double layer is required and how the joints and fastener heads are to be treated. For example, the face layer joints should be treated with tape and one bedding coat of joint compound (no finish coats) and the fastener heads are to be treated with one coat only.  I suggest checking with the gypsum board installation contractor for this project.  They will be familiar with the requirements of GA-216 and GA-214 and able to tell you whether those requirements have been met on this particular installation.

In addition, the substrate flatness must meet the standard of 1/8” in 10’ for installation of large format tile to ensure proper bond coat coverage and a finished surface within tolerance for lippage standards.  (FYI – GA-216 and GA-214 include nominal tolerance requirements for in plane alignment of stud faces before gypsum board is installed.  This is critical to ensure a flat substrate meeting the 1/8” in 10’ for a large format tile installation is achieved.)

Since you are tiling in a commercial application, the Environmental Exposure Classification needs to be considered.  Method W243 provides a COM 1 (Commercial Dry) exposure rating.  That means this method is acceptable for tile surfaces that will not be exposed to moisture or liquid, except for cleaning purposes.  Examples of COM 1 exposure include: dry area ceilings; soffits; decorative/accent walls; corridor walls.  Commercial cleaning and maintenance practices typically generate greater water exposure than residential practices.

I suggest that a greater exposure rating for this area may be needed. You mentioned fiber cement backer board. Method W244F provides a COM 1, 2 or 5 exposure rating when fiber cement backer board is installed according to the requirements of the method.  COM 2 (Limited Water Exposure) is for surfaces that are subjected to moisture or liquids but do not become soaked or saturated due to the system design or time exposure.  Examples of COM 2 areas include some backsplashes and other walls such as bathroom walls and wainscots where water exposure is limited and/or water is removed.

I suggest speaking with the GC and architect or owner to determine what the expected environmental exposure for this bathroom is expected to be then select the best method to meet the need.  Either way, make certain the substrate is properly installed and prepared to receive the tile installation.  The flatness requirements of 1/8” in 10′ apply for all substrates to be used for installation of large format tile.

I hope this helps.

Taking a look at the testing behind the tech: TCNA Lab active in new gauged porcelain tile standard

Traditionally, Tech Talk is a place to bring information of specific, practical tips for day-to-day tile installation. But this installment will focus on the technical work that goes on behind the scenes in the TCNA labs, which impacts testing, standards and other aspects of tile and associated products that contractors work with every day. This information was made public at Coverings in April.

TCNA Lab active in new gauged porcelain tile standard

When ANSI A137.3-2017 and A-108.19-2017 were approved recently, their 32 cumulative pages represented many hours of work on behalf of “thin tile” advocates across the globe. The science behind the standards, meanwhile, was provided by a tightly knit group based out of Anderson, S.C., who logged approximately 4,000 hours over six months to make the standard a reality.

“While a number of folks in the industry were absolutely critical in spearheading the thin tile project, and in keeping it moving forward at an incredibly rapid pace, there’s no question our lab played a decisive role in its eventual composition,” said Eric Astrachan, executive director, Tile Council of North America (TCNA). “In fact, our lab plays an integral role in the development of many of this industry’s standards – thin tile is just the latest example. We couldn’t develop consensus as we do today without the lab leading the way through their R&D efforts. We’re very proud of the work they do.”

TCNA Lab Technician Scott Davis (l.) reviews results with Claudio Bizzaglia. Testing and research conducted at the TCNA Lab contributes to the development of many tile (and related products) indus- try standards – the ANSI A137.3-2017 and A108.19-2017 gauged porcelain standards being the latest examples.

“Standards development is a challenging and interesting cross-disciplinary project for our staff,” said director of Laboratory Services Claudio Bizzaglia. “We have a standards team that attacks each particular standards project we work on, and then, depending on the nature of the project, we pull in specific additional staff members, depending on their specialties. The standards we’ve worked on recently or we’re working on now include a new surface abrasion method for ceramic tiles, multiple water absorption methods, various aspects of the glass tile standard, ongoing coefficient of friction studies, and the Robinson floor test method.”

“Having a diverse talent base to pull from here at TCNA is a tremendous asset in standards development and other industry-facing projects, just as it is for customer assignments,” Astrachan said. “With standards, the team has the additional benefit of knowing that they’re contributing something to an industry that we care very much about – and then, of course, it’s nice to have that expertise when it comes to helping our customers should a standard be ratified.”

 

ASCER technical conference presents advantages of using ceramics in public buildings

A technical conference took place at ASCER’s conference hall on 20th to discuss the use of ceramic in public buildings with architects, building engineers and public engineers. In the past recent years, the use of ceramic tiles has conquered the exterior use: façades, sidewalks, squares, etc. This conference was aimed at bringing closer the latest new building solutions that ceramics offer to public works. It was also highlighted the importance of choosing the right materials depending on their application, as well as their proper installation.
The program of the conference included:
  • “Ceramics in architecture: solutions and proposals for public works” presented by Javier Mira, Coordinator in the Habitat Area in ITC (Ceramic Technology Institute);
  • “Choosing ceramic systems depending on their application. Solutions for public work,” presented by Juan José Palencia Guillén, Normalization Committee President CTN 138. Building Quality section chief in the Department of Housing (Valencian Government); and
  • “Ceramic tile installation by adherence according to the UNE 138002:2017 regulation” presented by Matías Martínez, PROALSO Secretary-General.

Business Tip – June 2017

Is your employee handbook up to snuff?

By Bob Scavone, Labor and Employment attorney, Jackson Lewis P.C.

“Do you have an employee handbook?” No matter the size of the business, or type of industry, this is one of the first questions I ask employers when speaking with them about their business practices and how they can lower the risk of liabilities. Having a handbook and providing employees copies, however, may not be enough to protect your business from legal liability or other unintended consequences. Lawsuits and agency claims, employee turnover, and poor public relations are a few examples of the unintended consequences that can result from outdated or unlawful handbook provisions, or ones that are misinterpreted or inconsistently administered by managers and supervisors.

To reduce your exposure, your employee handbook must be

1) Comprehensive

2) Tailored to your specific business and industry

3) Regularly reviewed and updated, and

4) Compliant with federal, state, and local laws and regulations.

Liability and an incomplete employee handbook

Why are employee handbooks important? First, handbooks set employer expectations and employee responsibilities. For example, your handbook should explain that the company expects its business practices and internal communications to be kept confidential and outline the consequences for breaching confidentiality. Similarly, your handbook should outline what constitutes prohibited conduct and establish consistent guidelines for disciplining those who violate company policy. Absent such guidelines, your company may be open to legal claims based on arbitrary or inconsistent discipline.

Second, a properly-designed handbook can protect your business against legal liability. For example, handbooks that do not include comprehensive anti-harassment and anti-discrimination policies can expose employers to charges of harassment and discrimination. Your handbook should include policies that prohibit unlawful employment practices and explain to employees what to do if they are harassed or discriminated against and how to report such conduct. Ensuring your employees sign an acknowledgement form when they receive the handbook and any updates can significantly improve your chances of avoiding liability.

A comprehensive, carefully-developed employee handbook can be a valuable resource, providing important information about an organization’s history, mission, values, and culture, as well policies, procedures, and benefits. Consulting with an employment attorney is the best way to make sure you are covering all of the bases.

Company- and industry-specific

No two companies are the same, even in the same industry. The employer who uses cookie-cutter or off-the-shelf handbook templates to craft a handbook takes an unnecessary risk. First, templates rarely cover all of the topics that may be important to your business and typically do not address specific state laws and regulations. For example, many states have recently passed laws regulating whether (and under what circumstances) employees may store firearms in vehicles parked on company property. Even if an off-the-shelf handbook covers this issue, it likely will not cover the law specific to your state (or states, if your business operates in more than one). Moreover, a generic handbook may contain policies that are inconsistent with your company’s practices or customs.

Review. Update. Repeat.

Federal, state, and local labor and employment laws are changing constantly. For example, state and federal anti-discrimination laws are in flux with regard to whether discrimination based on sexual orientation is unlawful. Conduct that may not have been illegal when your handbook was issued may now be prohibited. With the assistance of employment counsel, your human resources professionals should monitor changes in the law and update your company’s policies regularly.

In addition to changes in the law, your handbook should keep up with changes in your company’s policies and practices. For example, your handbook should reflect changes in your IT policies or vacation matrix on a timely basis. Your employees must have access to the current policies to reduce your company’s exposure to liability.

“An ounce of prevention is worth a pound of cure.” 

Benjamin Franklin’s famous quote is particularly relevant to employee handbooks. Let me be blunt: each of your employees is a potential plaintiff (or cause of litigation). Making sure you have a comprehensive, tailored, up-to-date handbook could save you a substantial amount of time, money, and grief. If you do not have an employee handbook, I strongly recommend that you get one. If you have one, check when it was last updated. If it has been more than a year since its last update, it is time to get your employee handbook up to snuff.

Robert Scavone Jr. is an attorney at Jackson Lewis P.C., which represents management exclusively in workplace law and related litigation. Its attorneys are available to assist employers in their compliance efforts and to represent employers in matters before state and federal courts and administrative agencies. Prior to becoming an attorney, Robert was an executive with one of the nation’s largest commercial flooring contractors and a member of the NTCA’s Board of Directors and Technical Committee. He works out of the firm’s Miami office and can be reached at 305-577-7619 or [email protected]

This article is provided for informational purposes only. It is not intended as legal advice nor does it create an attorney/client relationship between Jackson Lewis P.C. and any readers or recipients. Readers should consult counsel of their own choosing to discuss how these matters relate to their individual circumstances. Reproduction in whole or in part is prohibited without the express written consent of Jackson Lewis P.C.

 

Tech Talk – June 2017

Taking a look at the testing behind the tech: TCNA Lab and its contribution to the industry

Traditionally, Tech Talk is a place to bring information of specific, practical tips for day-to-day tile installation. But this installment will focus on a lot of the technical work that goes on behind the scenes in the TCNA labs, which impact testing, standards and other aspects of tile and associated products that contractors work with every day. This information was made public at Coverings in April.

TCNA Lab active in New gauged porcelain tile standard

When ANSI A137.3-2017 and A-108.19-2017 were approved recently, their 32 cumulative pages represented many hours of work on behalf of “thin tile” advocates across the globe. The science behind the standards, meanwhile, was provided by a tightly-knit group based out of Anderson, S.C., who logged approximately 4,000 hours over six months to make the standard a reality.

“While a number of folks in the industry were absolutely critical in spearheading the thin tile project, and in keeping it moving forward at an incredibly rapid pace, there’s no question our lab played a decisive role in its eventual composition,” said Eric Astrachan, executive director, Tile Council of North America (TCNA). “In fact, our lab plays an integral role in the development of many of this industry’s standards – thin tile is just the latest example. We couldn’t develop consensus as we do today without the lab leading the way through their R&D efforts. We’re very proud of the work they do.”

“Standards development is a challenging and interesting cross-disciplinary project for our staff,” said director of Laboratory Services Claudio Bizzaglia. “We have a standards team that attacks each particular standards project we work on, and then, depending on the nature of the project, we pull in specific additional staff members, depending on their specialties. The standards we’ve worked on recently or we’re working on now include a new surface abrasion method for ceramic tiles, multiple water absorption methods, various aspects of the glass tile standard, ongoing coefficient of friction studies, and the Robinson floor test method.”

“Having a diverse talent base to pull from here at TCNA is a tremendous asset in standards development and other industry-facing projects, just as it is for customer assignments,” Astrachan says. “With standards, the team has the additional benefit of knowing that they’re contributing something to an industry that we care very much about – and then, of course, it’s nice to have that expertise when it comes to helping our customers should a standard be ratified.”

TCNA Lab Technician Scott Davis (l.)  reviews results with Claudio Bizzaglia. Testing and research conducted at the TCNA Lab contributes to the development of many tile (and related products) industry standards—the ANSI A137.3-2017 and A108.19-2017 “thin tile” standards being the latest examples. 

IAS Grants ISO 17025 Accreditation to TCNA Lab; Bizzaglia elected chairman of ISO TC 189 committee

The International Accreditation Service (IAS), a non-profit, public benefit corporation and internationally-recognized accreditation body based in the United States, has accredited the Laboratory Services department of the Tile Council of North America (TCNA) in all of the methods the lab submitted to IAS. Forty-five separate methods were submitted, including those most central and relevant to tile and installation materials testing.

This accreditation – a voluntary, third-party review process — underscores the Lab’s acquisition of numerous “seals of approval” from a panoply of North America’s largest corporate entities following evaluation based on their individual standards and practices.

“Our team worked very hard to make this accreditation possible, and our success is the result of their professionalism, as well as excellent teamwork,” says director of Lab Services Claudio Bizzaglia. “We look forward to retaining our accreditation and perhaps gaining additional accreditations this summer.”

The accreditation comes at a time of exponential growth for the TCNA Lab, whose revenues have more than tripled in over the past five years, growing consistently since 2009, with major growth since 2013. Bizzaglia attributes the growth to the lab’s results-driven professional environment, a recommitment to customer care and customer service, an expanded sales effort, and, as he says, “a little bit of luck.”

Bizzaglia also counts this growth as a big achievement, as are the result good practices of precision and recordkeeping demonstrated by the tightly-scheduled lab, which contributed to ISO accreditation, and to customer satisfaction.

TCNA Lab Technicians Nicole Spandley and Damon McDowell testing the shear bond strength of thin set mortar on the Instron Universal Tester according to the ANSI A118 method, one of the many market-relevant test methods in which the TCNA Lab is ISO17025 accredited.

In addition, Bizzaglia was elected chairman of the ISO TC189 Committee. He will succeed the venerable Dr. Svend Hovmand, former president and former chairman of the board of Crossville, Inc.

Hovmand has served and is currently serving on numerous industry boards of directors, including those of the Ceramic Tile Education Foundation, Porcelain Tile Certification Agency, Coverings, and Tile Council of North America. Bizzaglia will become chair on January 1, 2018.

Hovmand praised Bizzaglia’s extensive international work experience developing laboratory methods and standards and many roles in the tile industry, which includes experience in manufacturing and nearly 10 years leading TCNA’s lab.

“It’s an honor to represent TCNA and serve the industry on this international committee,” Bizzaglia said. “Stepping into this role following Svend will not be easy, but I hope to be up to the challenge.”

Claudio Bizzaglia, TCNA’s director of Laboratory Services, has been elected to chair ISO’s Technical Committee TC189 beginning January 1, 2018. This committee develops voluntary, consensus-based standards for ceramic tiles and related installation materials, including grouts, adhesives, and membranes.

TCNA works to coordinate Global Lab Network

Another aspect of Bizzaglia’s work has been completing several rounds of conversation regarding the assembly of a Global Lab Network.

The goals of the Network include establishing standards for precision in test methods among its affiliates, as well as accepted norms for responsiveness and overall service, while also providing forums for best practices, problem-solving, and networking, Bizzaglia says. “We feel that intercontinental cooperation will be of great benefit to the scientific community – not only from a pure scientific standpoint, but from a business standpoint,” Bizzaglia said.

The Global Lab Network can provide trusted lab resources for colleagues in other countries seeking referrals to a lab in the U.S. or around the world. In addition, it may be a vehicle to bring “education and understanding in lesser developed regions that penetrates into the marketplace,” Bizzaglia noted. “It is possible that through reaching out on scientific matters, we may be able to assist producers, not always in compliance with international standards, and provide some help and assistance. We have had good results with this type of engagement before.”

To date, the Network has commitments from the TCNA Lab, which operates facilities in both the US and Mexico, as well as a lab in Brazil. Plans are underway to engage European facilities in the Network.

TCNA Lab technician Tracy Williams measures the warpage, facial and thickness dimensions, and the wedging of a ceramic tile according to ASTM C485, ASTM C499, and ASTM C502.

Qualified Labor – June 2017

Certification: education and credentials add value to services offered by Mike Sima, Midtown Tile

By Terryn Rutford, Social Structure Marketing

Mike Sima, owner of Midtown Tile in Omaha, Neb., received some hometown advice early on in his career that has stuck with him through the last decade. “Never present anything to your customer that you wouldn’t present to your mother,” Sima said. This advice has served him well over the years. In fact, Sima credits it for his success as a one-man operation that specializes in residential remodeling and new construction.

Moreover, Sima believes in educating oneself to be prepared for any situation on a job site. This is where becoming a Certified Tile Installer (CTI) comes in.

“I feel like [certification] sets me apart from the trowel-and-bucket guys,” Sima said. “I went out to prove to myself (and to my clients) that I have the knowledge and skill set to do my job right. I hold myself to a higher standard.”

Certification, presented by the Ceramic Tile Education Foundation (CTEF) provides the opportunity for tile installers to prove their skill and knowledge of tile installation. Becoming a CTI increases one’s level of professionalism and allows those certified to offer their clients further proof of their dedication and expertise in the field.

“I wanted to test myself and my abilities,” Sima said, when asked why he became certified. “I also use [certification] as a marketing and educational tool. I try to educate every customer about certification and why it is important.” Certification and education in general has also increased Sima’s bottom line. “I find that the knowledge I have learned, the fact that I am certified, and naturally being a people person has helped me gain the trust of clients,” Sima said.

Sima, a member of the Facebook group TileGeeks, found out about certification from his fellow TileGeeks. This highlights the importance of being involved with the industry.

So why should others become certified? “I would tell them to test themselves,” Sima said. “Get in there and push yourself. It is rewarding. It is a marketing tool. It is a brotherhood.” Sima now uses the NTCA and CTEF logos in his correspondence, and will soon be adding them to his business cards and other promotional material.

Being a NTCA member and a CTI gives Sima a leg up in the industry. “With anything I learn, I feel my work should be valued more,” Sima said. “This is just one more reason to feel more confident with my bids for jobs.”

1 2 3 30